This is a mixed review. I like living here, the maintenance team is *absolutely fantastic*, and…read moreit's a nice place - but it's expensive, and the rent hikes are brutal (like just under the legal limit). They also won't ease up on them - even after multiple calls, discussions of market prices, and a genuine plea for fairness. The only option is to wait until there's no time to decide whether you want to move before you get another lease offer. Ultimately - that's the real test. If you can't afford a 10% increase after the first or second year, it might not be worth it. And they have a persistent issue with mice! Over a year of finding mouse droppings in my oven drawer and counter tops - the maintenance team has gone above and beyond to try and fix it, but it's clearly a facility-wide issue. Again, shotout to Gary and his team for maintenance.

Don't paying the application fee if your credit history isn't proper. They will take that money.read more

Very unprofessional, I've had multiple issues living in the resident for the past two years. My…read moreparking spot was given away due to the error of the apartment complex while I'm still paying $100 per month for a reserved space. The police have been called several times to this complex for shooting, DV and theft. Cars are broken into in front of the building without any video surveillance and packages have been stolen. They had a prostitute living on the 2nd floor, and harassing neighbors until so many people complained and the police were called. When we renewed our lease we were told we would get a renewal bonus but we even had a hard time with that as well. I WOULD NOT RECOMMEND LIVING HERE!!!!!

Disappointing!!…read more Utility costs too high! Electricity regularly double what other apartments and housed in the area charged. Overcharged for parking and don't have enough parking spaces for guests. Inconsiderate of tenants when scheduling/performing maintenance.

Clean, well-organized and maintained apartments. Professionally facilitated on interior and…read moreexterior. Welcoming environment with respectful tenants. The courtyard area is always neat and reasonably quiet.

The Library Place is the best place we have ever lived- and that's 3 states and like 15 places (not…read moreto mention we spent $$$$ getting out of an awful "fellow community" to get over here). Cory and Richard are literally the most wonderful people and we hope they never leave us The brownstones are the most unique living too. Close to everything. Neighbors are quiet, kind, and respectful. I often forget we even have neighbors! Grounds are clean, inside and out. Just perfection. Love it. Plan to live here at least 20 years lol

My daughter lived in these apartments for 6 months…read more Leases are only 6 months long. We all know what happens when leases re-new. Rent is raised (rent was increased and parking was going to be an additional $50 a month). Heritage Manor does not offer an auto-pay option so a check or money order needs to be mailed for the rent. Money orders, stamps and envelopes cost money and time. Get with the times Heritage Manor and set up auto-pay. My daughter lived in apartment 20 (650 sq. ft.) for $950 a month. I did like that all the apartments were enclosed. Great security feature for single women. My daughter's apartment came with one assigned free parking spot. Renter's insurance is mandatory. Heritage Manor offers zero amenities. On-site coin operated washer and dryers are available. Units do not offer a dishwasher or microwave. Heritage Manor is very old and the units show it. Heritage Manor returned the full $500 refundable security deposit within a timely manner. Overall, there are better apartments in Everett for the same price with full amenities.

It is a historic building with a little charm to it. However, too much to improve on. Starting with…read morethe smell of mold in my kitchen under the cabinet ( water heater unfortunately is in the kitchen) also my L shaped kitchen is so tiny I can only open the fridge 1/2 way which has been more of a nuisance than I anticipated. Also, there has been a lot of police activity coming in because of fights (broken window in one incident). Management changed 3 times in 6 months. Another big issue is not enough washers/dryers in shared laundry room. Only 2 washers and dryers to share with 22 units! You also have to pay to do your laundry. Most tenants are pleasant and I think the bad ones have moved on thankfully. A positive is the units have good storage with big closets. I believe the rent is way to high for what we get.

I moved to this complex a few years ago because my previous apartment management wouldn't respond…read moreto identified issues - that is NOT the case with this apartment complex management - they've consistently responded to and supported all my (sometimes urgent) requests. There's always something that happens either in our personal lives that impacts our day-to-day living and in a complex this large - the Leasing Office, Management and Maintenance Personnel recognize that. In my recent situation, the Leasing Office urgently needed some insurance information and three (3) people at my work place decided to quit - on the same day. That meant I was juggling a lot of extra email accounts and phones. In the end - the Leasing Office/Management Team worked directly with my insurance company to get what was needed - which was appreciated. Most importantly, the Team in the Leasing Office called me back, confirming that everything was resolved - which was also appreciated - as I really didn't need "one more thing" to worry about given the situation. Since moving here, everyone I've worked with at Merrill Creek - Leasing and Maintenance - have been courteous, honest, kind and professional. Life can get a little crazy sometimes; having consistency and stability when it comes to dealing with your 'home' , the place where you 'live', is important... this group has provided that for me.

Leasing office staff are super helpful, experienced, knowledgeable and go out of their way to make…read moreliving here at Millington enjoyable and safe. The property is well maintained, safe, has a great layout and offers all the amenities. The apartments are huge for the price. Crown molding, 9 foot ceilings, lots of storage/closet space, quiet and very comfortable. Best apartment complex I have ever lived in.

Lived here for a little over a year. We moved from out of state and couldn't do a walk through…read morebefore hand. I was told there was an elevator. However, there's only an elevator in building a and we were about to lease from building b. When I told the Leasing assistant manager, he responded to me. Oh, there is an elevator it's just not in this building.... Joy because I just like riding them up and down not to use them to get back-and-forth to my apartment. Awesome. Come on buddy do better. The whole apartment was disgusting. I can do better patchwork myself just on the fans dirt still on the kitchen counters and in the refrigerator. Disgusting The leasing manager was horrible. Thankfully, both of these people moved on to other places and there was a new manager. This new manager I actually liked however, she left by the time we move. The maintenance man Juan is amazing my son absolutely loves him and always gets a big smile whenever he's around. He really cares about this place and the people living there. Now the reason why there's one star. The week we turned in our notice to leave someone tried to break into my car. that same night someone else's car was broken into and another car was stolen. I went ahead and told the office to add that time the district manager was there she responded to me. Oh, you need to call the cops. Yes I'm aware that I just wanted to let you know what was going on. She then said oh you need to call the cops like I can't do anything for you I don't care that that happened. Not to mention all the drug addicts that are coming in and out of there. There's also a homeless person sleeping in the elevator at the time it was cold outside, so I understand why he was there, but still he was able to get into the apartments and found a nice place to sleep. There is another one that I saw when I went to take my dog out he was standing in the corner talking to himself and since I had the dog, I wasn't that worried about it. I had my hood on when I walked out the door, and I saw they took it off to make sure that I could see what he was doing only to find him right next to me. The man then took a couple steps back. walked past him and walked very fast and I almost ran into the apartment and shut the door. There's always something going on. I found out later that someone on the same floor as me is a sex offender who isn't register it sure if they are still there.

Denise Koval is the reason why these things are happening! READ BELOW AND DO NOT MOVE INTO THESE…read moreAPARTMENTS Who's Denise? She is your property manager. Why do you not want to move in here? I'll tell you. My car has already been broken into twice within the 6 months I've been living here. They have stripped my car to the point where it won't turn on. My packages have been stolen from inside of the building and my mail has been stolen as well. People are smoking fentanyl in the hallways and setting off alarms from smoking cigarettes in the hallways. I have multiple videos of the ear piercing alarm that gets set off throughout the morning. They last from 5 mins- 20 mins. There is black mold everywhere that they just paint over!!!! Ground floor floods everyday. The fence that leads to the parking lot in the back is broken and refuse to properly fix it and they refuse to put cameras up in the parking lot to protect you when multiple people have asked for them and when people give the police statements, police say that they encourage the property to put up cameras and they don't! Denise Koval has called me ridiculous for worrying about my safety and god forbid you try to contact her on the weekends. She really needs those reset days. The way Denise runs this property is a big reflection of who she is..trashy! And so is this property. STAY AWAY FROM HERE. They will raise your rent every year as well, $175.

Me and my finacé did a self guided tour for these apartments. The N building hallway and stairs…read moresmelled like body odor and mold.Also by the end of tour, we were covered in fleas. Absolutely disgusting. We are not sure where the fleas came from but we suspect that it was from that hallway. Not sure how the residents can live in this kind of environment but if you are looking to move in here, I would not recommend it.

The apartment itself was beautiful and spacious but the management was horrendous, not only did…read morethey try to tell me my emotional support paperwork was "not good enough" for their legal team but we were forced to move out with 14 days notice all because someone on their side messed up a new lease agreement (that both tenant of the apartment had already signed by the way). We had signed an agreement for a certain amount and when we noticed we were charged 500$ higher and I asked them why they had basically said this is the rent pay it or leave cause we won't be going by the agreement you signed. Never will I recommend this place just based off the people in the office.

A shout out to Chris, thank you so much for being the person that you are and for taking care of…read moreour needs my husband and I. Thank you for fixing our stove, our power switches, and today our dryer issue. I really appreciate all your professionalism. Thank you MrAudi for being such a joy to me every time I see you. Always goes above and beyond to help me with my garbage when I'm heading there. Thank you again guys for making me feel like I'm at home.

Update! Just moved out and we're only getting $54 back from our deposit after being there for 1…read moreyear and 2 months. Hire your own cleaners and carpet cleaning before moving out because you'll get charged almost $400 for that alone.

Not too bad of a place to live in, appartment are very spacious, unique architecture, high…read moreceilings, close to downtown Everett, hallway floors are very beautiful, double paned windows, has laundry room, storage rooms ( first come first serve ) and really helpful & friendly management. Cons: laundry Machines are not that good and litter is not picked up and hallway walls need painting. Other than that Colby Appartments is a great place to live. FyI, rent is around $945.00 a month.

Two different water leaks in my ceiling, weed and cigarette smell on a constant basis. Upstairs…read moreneighbor has zero respect as far as noise. The online portal charged me twice the last month I was there (Feb) I'm still waiting on a refund and it's almost July. I've called corporate and no one picks up, no one has returned a phone call. The lady at the office has stop being of assistance. The most time consuming/frustrating situation, the fact that I didn't cause the issue and yet I have to put in work in order to get MY money back.

Avoid HNN Communities at all costs. They engage in predatory billing practices and completely…read moredisregard Washington State landlord-tenant laws (RCW 59.18.280). After I moved out, they failed to provide a timely, legally required itemized move-out statement. Instead, they fabricated a fraudulent $4,708 balance filled with unverified charges and an unlawful rent increase based on a defective notice. To make matters worse, they sent this unverified debt to a collection agency (Sequium Asset Solutions), damaging my credit and causing me to suffer 10 months of continuous rental denials and severe housing instability. To evade accountability, they reportedly labeled the debt dismissed while simultaneously trying to improperly claim funds from the state's Landlord Mitigation Program and refusing to send me a formal redaction letter. They will violate your tenant rights, ignore the law, ruin your credit, and block you from finding safe housing without a second thought. Renters beware: document everything and be prepared to fight their illegal practices.