Horrible experience, we invested a $500 deposit for our wedding on September 13 th, without signing a contract, being provided a contract, or being provided any disclosures or policies- what so ever.
Two weeks went by and there was no communication received from the caterer, I initiated everything. There was a 50% success rate of het replying. Every single email I sent received no response! The only emails I got were a link to pay my deposit and a "receipt".
After several emails went unanswered I felt that it was best to cancel with the company because they were proving to be unreliable. We decided to elope, avoid stress and save money.
We have a 2 year old and we have a baby on the way. So right before Christmas they pocketed $500 that they didn't earn.
I contacted them on September 27th to cancel (our wedding was October 30th). So we gave the merchant 33 days to book another event and not lose money. We also cancelled exactly 2 weeks after our deposit was made. We did not cancel days before the event or months after we made our deposit.
It wasn't until I requested a refund that I finally got a response. A very unprofessional response reciting a policy that can be found no where on their website, Facebook page, and obviously was not provided to us due to lack of contract. No policy was every mentioned until it became time to credit back my money.
I have received 0% of my money back. I have always supported and will continue to support small business, but I most certainly will NOT support any business who accepts money and does not provide the service.
We disputed with our bank, at which point we were informed that Amanda Basse was the name on the transaction and not my husband. He used his debit card to pay the deposit through the online link provided in the email. Somehow they processed this payment as an electronic check and the company cancelled the transaction and kept our money, so our bank could not seek relief from the account it was deposited in. After speaking to the bank I cried because I knew this meant we wouldn't get our money back. The bank encouraged us to move forward with our complaint so we will.
I contacted Amanda and she obviously denied her fraud, and told me that she didn't care that I went to the media, or took legal action. All of this stress is the last thing I needed while being pregnant and I wish I could go back and undo this horrible mistake.
Luckily I have everything well documented and I have been sharing this information with the proper officials. Obviously I would like my money refunded, but even if this prevents anyone else from having to deal with this I would be happy. I plan to put this review in the ears and eyes of anyone who will listen or read it.
Ask yourself before hiring if you want a company that performs in an unprofessional nature, and has no moral conduct. If these people can pocket a deposit for a catering event they never worked, I can only imagine what other injustice they would be comfortable with.
I would not recommend this company to anyone, they pocketed our money and we never received the service. Text book definition of consumer fraud. Save your money and go somewhere more reliable and professional. read more
