Terrible experience with pharmacist Deepthi Sists at SDM Alcona. She refused to refill my prescription, which was out of repeats, without a Dr.'s script. She has the discretionary ability to do so if you've had it filled before for at least 6months. Which I have. This medication is to stop a cold sore outbreak in it's tracks. If you suffer from them, you know how painful they are. It's Jan 1st. My Dr.'s office is closed until Jan. 5th. I tried to reason with her because she already told me she could do it but wouldn't. Instead she suggested I to go to a walk in clinic. So, in bad weather conditions, I'm driving 30 min. to nearest clinic to be exposed to germs unnecessarily, in the waiting room. But more concerning is I'm wasting the Dr's time and taking them away from seeing patients waiting for urgent care. Although Shoppers Alcona is a convenient location for me, I will not be stepping foot in there again. I would rather take my business to somewhere I'm treated like I matter. This Sists person should not be in a job dealing with the public. She is not only unreasonable, she is rude and has zero customer service skills. I've left a message for the pharmacy owner. We'll see how important customer satisfaction is to them when (and if) I hear back from them. read more