I had a laser treatment with added treatment to target my many roscea capillaries and redness…read morealmost a year ago. My skin looks amazing and I don't use any makeup! I highly recommend them. Qualified and super kind staff. Thank you ladies!! I wish I knew how to post a current picture.

To Lance Bergstrom and prospective customers…read more Bergstrom Eye was recommended for a legion removal on my eyelid. I had to wait 2 months for next available time. This was acceptable since the issue was not critical. I asked them for expectations of the length of the procedure upfront so I could make work arrangements. I arrived at my appointment early, because I knew there would be paperwork and I wanted to respect the time of the Doctor, his patient schedule, the patients after me and the financial interest of the business. Intake was promptly started at the scheduled time and the staff up to this point met expectations or exceeded them. Intake took 15 minutes, and I was shown to a waiting area in the back waiting my turn to see the Doctor for the procedure. Fifteen minutes went by, then 30, then 40. At 55 mins the anxiety of waiting for the procedure, being late to get back to work and the disrespect of Dr Bergstrom not respecting my time got the better of me and I had to leave. I informed the front desk that I could not wait any longer because I had to get back to work. Apologize for my bluntness and explained I had only an hour scheduled for this and it was not acceptable for the Doctor to not respect me or my time. I fully understand there are situations where someone with an emergency might take precedence. That is completely acceptable, and I am open to reasonable and necessary extenuating circumstances. My noncritical legion is not more important than someone abruptly potentially loosing eyesight or pain from a serious injury. Pushing my appointment for that is ok. I would be open to finding solutions for all parties. What is not ok is the ego of Lance Bergstrom thinking that his patients and their time are less important than himself or his business. It is his responsibility to communicate to his patients if their scheduled appointment is going to run behind and why. It is his responsibility to think of more than himself and conduct his business with the understanding that his patients' time is just as important as his. For working people, it is incredibly hard to get time away from work to get needed medical attention. For some it is impossible. Lance Bergstrom seems to be so out of touch with reality he does not consider the impact of his decisions on the working individual and the consequences for them when an appointment schedule is not kept. If this Doctor or practice is being recommended to you, I highly encourage you to look elsewhere. If Lance Bergstrom is incapable of doing something as simple as respecting your time, what else is his incapable of?

If I could give more stars I would. The help I received every step of the way, I have never…read morereceived at any of my previous eye care providers. I look forward to many years with Sterling Optical at 3120 25th Street.

I bought a $900 pair of glasses from Sterling Optical. The coating on the inside and outside is…read morecoming off my glasses. The person I talked to ofcorse blame it on how I cleaned my glasses. I cleaned it with stuff I bought from Sterlings. Do yourself a favor go elsewhere.

Aspire Optical has a great selection of frames for glasses and sunglasses. Their staff members are…read morealways friendly and professional. They have an eye for which frames will suit you best. It's our go-to place for frames!!

staff was wonderful to work with. ! best selection of eyewear in Fargo very professional ! A…read moreplus business

Terrible Customer Service Experience. I had been receiving…read moremy eye care at Pearle Vision for years without problems. Until this year when my vision insurance changed. Wednesday March 19th of 2025 at 810am I attempted to go to my vision appointment at the Fargo, ND location. I had new eye insurance. I had checked online and found my insurance listed but could not find it on the insurance website so I had called ahead of time to confirm. At that time the receptionist at the Fargo ND Pearle Vision location stated yes, they take Blue Cross and Blue Shield. (In hindsight my insurance is a federal Blue Cross and Blue Shield program which I did not realize at the time). When I arrived to my appointment on March 19th, the receptionist working the front desk stated that they do not take Blue Cross and Blue Shield FEP. At this point, a good customer service experience would have ended with some sort of understanding and the canceling of my appt. Instead I received the following accusations. I told the receptionist that I had called in advance to confirm what insurance Pearle Vision accepts. The receptionist proceeded to ask well "who did I talk too?" I stated well I don't know as it was months ago. She stated "what did I ask them?" I stated well clearly I asked, does Pearle Vision accept Blue Cross and Blue Shield? She then proceeded to state, "That is what is wrong with you people, you don't know what type of insurance you have." She then asked if I wanted to self-pay for my appt. I said I guess I am canceling the appt as I want to be able to use my new eye insurance that I pay for. She stated, well I will have to report this appointment as a "no show." But I state, I am standing right here. So clearly it is not a "no show" but a canceled appt. And hopefully I am not being charged for this misunderstanding. At this point, I am so mad that I left. I work in healthcare. And I was shocked at the treatment I received by this receptionist over a misunderstanding over healthcare. Terrible customer service. This person should not work at a front desk where she has to deal with customers. Thank you for your time.

Emily was very professional and helpful. As I was waiting…read morefor my appointment time, I overheard her helping an older couple who were having difficulty understanding their insurance. She was kind, patient and explained to them the insurance information so they could understand it. It was so heartwarming to witness this!!!

Highly recommend this place! I went there recently with my Mom who needs a walker. They were very…read moreattentive to her needs during the exam. Belinda in the Optical store went above and beyond, bringing glasses directly to my mom to try on and finding a pair she actually liked! I was really impressed with the care this facility provided. She was truly loved up!

Very disrespectful and mean office staff. Office staff makes mistakes and blames the customer -…read morewhere and when would this happen other than at 20/20 Vision Express in Fargo ND. Needed 2 pair of glasses and went to Aspire (very friendly and great) and ordered one pair and then to McCulley for the second pair and they were fantastic. 20/20 Vision wouldn't even get a 1 star.

Dr. Jordan is an amazing doctor. I have my first floater and I am diabetic. I got an appointment…read moreright away. They did numerous scans on my eyes and then met with Dr. Jordan. She explained everything good and bad. I had a great out come and know now what to watch for in my vision. I have an appt in a month to make sure all is good. I can not say enough about what a wonderful eye doctor she is.

Sara was amazing on our phone call asking for a new order of contacts for my son. She followed up…read moren made it happen very friendly and professional. She deserves a raise.

Great place- Tracy was amazing and helped me pick out a great pair of glasses. She was a wealth of…read moreknowledge and it was a smooth and fun experience all around. Very recommended!

Not only is this place beautiful, but the staff are friendly and efficient. Doctor Rene is full of…read morehelpful information and was very kind, knowledgeable and fully up to date on new technology and procedures. I didn't get the names of the technician or optician but they were also incredible. I will recommend this place again and again. I'd give them 10 stars if I could!