I was passing through town on a road trip and my prescription sunglasses had broken the evening…read morethat I got to town. The next morning I stopped by to see if they could fix them and they were able to help me get my glasses repaired so I could be on my way. Everyone was friendly, the location was clean, and I would certainly go back there if I was in town and needed to!

Would not recommend. Very brief exams, poor explanations, poor eye contact with providers. The…read moreworst experience I have had in ten years of seeing optometrists. I went in with concerns and was given zero explanation to what they were seeing on examination or why the myriad of suggestions were being given to me to try. The providers were looking at a computer when talking to me through most of the discussion. When they did turn to look at me, I could not see them as they did not offer for me to put back in my contacts or glasses. I went in with concerns about blurred vision. I was told my examination was normal. I subsequently went elsewhere where the other business did a much more thorough exam with fluorescein dye and were able to clearly explain that my eyes were not producing the normal amount of tears to lubricate my eyes. At eyecare associates, my concerns were dismissed, I feel I did not have their full attention, and was given very poor explanations. Secondly, the front desk staff was incredibly condescending and unprofessional. If you have no eye concerns, this is a fine place to go. I went here for 3 years. However, the moment I had a concern come up, my experience was absolutely terrible.

Aurora is nothing but amazing! The staff here is amazing, don't let one bad review make you not go…read morehere. People are so disrespectful these days.

I've had 2 lenses fail in less than a year. Different issues but on the same side. The first they…read moretook care of as expected but the second time they told me I had to buy new lenses. I am fortunate enough right now I can afford to get my glasses replaced somewhere else. But I can't help to think back to the times when I could barely rub 2 packs of ramen noodles together and how this would have affected my family if it happened back then. If money is a concern then this place is probably not for you. If you can afford to buy new glasses every 9 months or so then go for it.

I decided to try a new spot to get my eyes checked and chose the office on 45th. I won't mention…read morethe doctor's name, but I left very disappointed. From the start, I felt pressured to switch from the monthly contacts I've worn for years (with no issues) to a completely different brand of daily lenses I didn't want. I trusted the doctor's recommendation, even though I didn't have my old prescription with me at the time. During the exam, he gave me a new trial brand that immediately felt uncomfortable. I decided to give them a fair try the next day, but by midday my vision was fuzzy, my eyes strained, and I developed a terrible headache. I called the clinic, and to their credit, they got me back in, waiting 15 min before anyone helped me. This time I brought my old prescription--yet instead of re-checking my eyes, the doctor just put me in the same prescription but with a different brand again and sent me on my way! At that point, I couldn't help but ask myself: what did I just pay $300 for?! On top of that, the atmosphere was uncomfortable. Each time I visited, I sat ignored for 10-15 minutes before anyone even acknowledged me. Honestly, the environment felt more like a coffee shop for retirees than a professional clinic. In the end, I threw away the trial contacts they insisted on and ordered myself the brand I actually wanted from 1-800 Contacts. Problem solved--but unfortunately, not thanks to this office.

I went to Dr. Tufte for a few years from 2012 to 2015 Every…read moretime I arrived to check in at the Broadway location Dr. Tufte's wife, Deb, at the front desk seemed more intrerested in visiting with people that were already there than in checking me in. I remember one instance in particular where she was visiting with another patron about a car incident/accident that her son had been involved in. Her son was concerned about the other persons insurance coverage or something like that and she made an offhand comment about the other person most probably being some 15 dollar an hour worker somewhere and this was to be expected from someone like that.. At that time I was working a custodial job making a little less than 15 dollars an hour, It was extremely enlightening for me to hear her observations on the effects of low and moderate income levels on a persons charachter and integrity. The last time I ordered glasses from Dr. Tufte I could not see clearly out of them and I had to have them remade 5 times. I just could not see out of them. Dr. Tufte made it clear he was not interested in working with me in resolving the issue and that he had refracted me correctly and that I should work with the the opticians so that they could adjust the glasses I could not see clearly out of. After the 5th remake of these glasses the lab refused to keep remaking the lenses, at that point Dr. Tufte refunded my money and dismissed me as a patient. I took the prescription Dr. Tufte had written for me and I went to Sanford eye clinic There I saw Dr Edwards and It was determined my prescription was off significantly and I was issued a new prescription and ordered a pair of glasses i could see out of with little problem. It is important to note that I have a difficult prescription and some uncommon eye problems. Dr Tufte is a competent optometrist and I felt he gave me thorough eye exams.He correctly identified the increased intraocular pressure in my eyes and gave me a referral to an eye surgeon for laser surgery to have it mitigated. Having said that, if you have a complicated eye glass prescription I would not recommend him. He is unwilling to investigate all avenues of what the solution to your problem may be ( such as fitting you with trial lenses from a lens kit, which it turned out is ALWAYS advisable when dealing with prisms in glasses. A phoropter refraction is NOT the same as wearing glasses and the results you get from it may differ significantly from a refraction using trial lenses.) It is also worth noting that they price their glasses frames at what I consider a ridiculous premium. They sell frames there for up to three and four hundred dollars that can be purchased online often for hundreds of dollars less for the same frame. As an example I purchased a frame from the office for $275.00 dollars that I was able to order directly online for $85.00. I under stand making a profit but an almost 200 dollar mark up on a pair of plastic frames seems a bit extreme to me. You are paying for a boutique atmosphere less than Stellar service and some cookies and brownies they keep out for patrons to snack on. I would recommend either Sanford eye clinic or the Hillmer eye clinic if you have strabismus (crossed eyes) , amblyopia (lazy eye) or a need for prisms in your glasses. I will reitterate that Dr. Tufte is a competent Optometrist and you will likely have a satisfactory if overly expensive experience with him if you have fairly common issues with your eyesight. If you have difficult to diagnose problems or less than common problems that require your optometrist to be more involved with exploring what you need and what your options are with your vision correction needs this is not the man for you to visit.

Personable staff and fantastic service! Will be coming back again. Fun tip: make words out of the…read moreeye chart test.

First time visiting this clinic today. First I felt cooler just walking into this place. You can…read morefeel how happy the team is! The workup felt complete, though I've had a lot of eye exams I've never know what they were doing. The team told what each test was for which was kinda neat. I'm definitely staying with this team.

Highly recommend this place! I went there recently with my Mom who needs a walker. They were very…read moreattentive to her needs during the exam. Belinda in the Optical store went above and beyond, bringing glasses directly to my mom to try on and finding a pair she actually liked! I was really impressed with the care this facility provided. She was truly loved up!

From the owner: Our vision is to provide the latest technology combined with caring and personal attention to meet…read morethe eye health needs of our patients. We offer both routine optometric eye care as well as providing experienced and professional ophthalmology medical and surgical care with your individual needs in mind. Our practice provides cataract surgery with the latest premium implant technology, corneal transplantation, corneal consultations, macular degeneration treatment, glaucoma management, cosmetic and functional eyelid surgery, diabetic eye care, pediatric eye care and the latest in dry eye management. If you are interested in learning how Eye Consultants of North Dakota can help you on your journey to better vision, please call our office at (701) 235-0561 to schedule an exam or consultation today.

Very disrespectful and mean office staff. Office staff makes mistakes and blames the customer -…read morewhere and when would this happen other than at 20/20 Vision Express in Fargo ND. Needed 2 pair of glasses and went to Aspire (very friendly and great) and ordered one pair and then to McCulley for the second pair and they were fantastic. 20/20 Vision wouldn't even get a 1 star.

Dr. Jordan is an amazing doctor. I have my first floater and I am diabetic. I got an appointment…read moreright away. They did numerous scans on my eyes and then met with Dr. Jordan. She explained everything good and bad. I had a great out come and know now what to watch for in my vision. I have an appt in a month to make sure all is good. I can not say enough about what a wonderful eye doctor she is.

Sara was amazing on our phone call asking for a new order of contacts for my son. She followed up…read moren made it happen very friendly and professional. She deserves a raise.

Great place- Tracy was amazing and helped me pick out a great pair of glasses. She was a wealth of…read moreknowledge and it was a smooth and fun experience all around. Very recommended!

Terrible Customer Service Experience. I had been receiving…read moremy eye care at Pearle Vision for years without problems. Until this year when my vision insurance changed. Wednesday March 19th of 2025 at 810am I attempted to go to my vision appointment at the Fargo, ND location. I had new eye insurance. I had checked online and found my insurance listed but could not find it on the insurance website so I had called ahead of time to confirm. At that time the receptionist at the Fargo ND Pearle Vision location stated yes, they take Blue Cross and Blue Shield. (In hindsight my insurance is a federal Blue Cross and Blue Shield program which I did not realize at the time). When I arrived to my appointment on March 19th, the receptionist working the front desk stated that they do not take Blue Cross and Blue Shield FEP. At this point, a good customer service experience would have ended with some sort of understanding and the canceling of my appt. Instead I received the following accusations. I told the receptionist that I had called in advance to confirm what insurance Pearle Vision accepts. The receptionist proceeded to ask well "who did I talk too?" I stated well I don't know as it was months ago. She stated "what did I ask them?" I stated well clearly I asked, does Pearle Vision accept Blue Cross and Blue Shield? She then proceeded to state, "That is what is wrong with you people, you don't know what type of insurance you have." She then asked if I wanted to self-pay for my appt. I said I guess I am canceling the appt as I want to be able to use my new eye insurance that I pay for. She stated, well I will have to report this appointment as a "no show." But I state, I am standing right here. So clearly it is not a "no show" but a canceled appt. And hopefully I am not being charged for this misunderstanding. At this point, I am so mad that I left. I work in healthcare. And I was shocked at the treatment I received by this receptionist over a misunderstanding over healthcare. Terrible customer service. This person should not work at a front desk where she has to deal with customers. Thank you for your time.

Emily was very professional and helpful. As I was waiting…read morefor my appointment time, I overheard her helping an older couple who were having difficulty understanding their insurance. She was kind, patient and explained to them the insurance information so they could understand it. It was so heartwarming to witness this!!!