Great customer service. I had trouble with the original part I purchased (They ARE used parts, by the way). They happily offered return or replacement. I chose replacement since this part is out of production. The replacement came promptly and is working perfectly. It came wrapped in a plastic bag and plenty of bubble wrap for protection. I highly recommend Shop Jimmy! read more

ShopJimmy - Great packaging - Electronics Near Me - Burnsville, Minnesota

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I needed a control panel for a stove repair... found it here and got it shipped. Fast! Everything about this went well. I'll be using ShopJimmy again! read more

ShopJimmy - Electronics Near Me - Burnsville, Minnesota

Stay away. They will ghost you before fixing your problem if you get the wrong part. At first they seem to try to help but when it came down to just returning the kit they stopped responding. Buy your part on eBay or Amazon and save yourself the frustration. read more

I ordered an appliance control board from ShopJimmy, presuming it was new. When it arrived, I discovered it was used and defective. When I complained about it, I was told "Our parts are not new but harvested / used from various machines in different conditions". Well, sir, your website doesn't say that, not anywhere that I could find. Certainly the product page for the item didn't indicate it was used, nor did the receipt. That's false advertising in my mind. ShopJimmy did accept the board back and gave me a full refund. It was a waste of my time and effort, caused by their failure to disclose that it was a salvaged part. read more

Took about $100 with with order and shipping. The item still hasn't arrived not arrived. It's 4 days late so far. Impossible to reach anyone. Zero customer service and a "phone number" that hangs up on you at first ring. SCAM! DO NOT ORDER HERE!! read more

ShopJimmy sent a non-working defective part. when attempting to contact them, the official webpage has zero phone numbers listed. A Google search yield 2 phone numbers (877) 881-6492 and (952) 881-6492. Neither one are working numbers. The only way to conduct business with this company is by playing email tag. I DO NOT RECOMMEND this company. (Zero Stars) read more

Shop Jimmy has been there with another tv repair. 10 total now. Started with just my personal TV. Then found a bunch on my neighborhood that needed repair. Fixed those and donated them to animal shelters. Now doing TVs for friends and family!!! Never ever have I experienced a bad or negative feeling from this company! Genuine people who give a damn! I'll pay more to this company for the excellent service and support, then a cheaper company with no backup in product support or help! My time is critical and this company understands that and is cognizant of it read more

ShopJimmy - 10th tv repair. - Electronics Near Me - Burnsville, Minnesota

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Purchased a timer for a washing machine and the mounting tabs was broke off on arrival. They should look over used parts better!

My refrigerator died so I ordered a new control panel overnight shipping. I think they sent it quickly but UPS delayed it for a day. That's not on Shop Jimmy but FYI in case you order something overnight from them. The part was well priced, but arrived completely dead. I've reached out but the phone number wasn't answered. It was after hours (6pm Central), so I didn't expect a live person, but I at least thought there would be a recorded message. I sent an email for customer service. Here's hoping they can make it right... read more

Let say that in the past I had no issue with this company. I ordered a tcl board and had the right model checked and the sent me the wrong board. I sent it back thinking it happens sometimes. I worked in retail over 25 years I know things happen. So I received the next one and it was the same thing. I sent pics showing what I had versus what they kept sending. The picture on the site shows my exact same board. They didn't care, and after waiting almost 3 days for a response they send me a return label and said they don't carry that item. The rep I had during all of this name was Sonny and I don't think he cared at all about situation right. This company used to have values, but like every thing else in the world things change. read more

ShopJimmy - My board - Electronics Near Me - Burnsville, Minnesota

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Awful company. I placed an order with them on January 21st. They created the label that day. They never shipped my items. When I reached out to them they stated that they would ship them out that day. They did not. That was over 10 days ago now and they have yet to send me new tracking information or refund my money. They've now stopped communicating with me . I don't think it's too much to ask that they provide the product that I paid for. read more

ShopJimmy - Electronics Near Me - Burnsville, Minnesota

I wish I could give them negative stars. Please DO NOT buy from them! Terrible representatives, absolutely rude and terrible customer service. They did not apologize once when I contacted them regarding returns and confusion for my order. They will scam you when you return, and take your money for shipping and handling so you pay way more. In your return email, you won't be notified how much you're ACTUALLY paying (where as if you order frequently from online stores and make returns you will see detailed outlines of how much you are getting back). They will deduct after and let you know after. Then they will blame it on you for not paying attention. Utterly disgusting and rude attitude from Justin, who claimed to be the manager. With such NASTY attitude, he shouldn't be working there. That's not how you treat customers. Read these reviews first. Look at the pattern. They offered no phone number and no other representatives for me to discuss with. Unprofessional, rude, and overall a terrible experience. Will never be buying from them again. No thank you!! Hope you run out of business! :) read more

I purchased a control panel for my refrigerator and the first one they sent came with big gouges, scratches and a crack on the screen. when I requested a replacement, they were quick to send me a different one one and I sent back the first one they had sent. The replacement was also gouged and scratched, but not quite as badly as the first one. At this point, I was frustrated and installed it anyway because I needed my refrigerator fixed and found that all the contents of my freezer thawed out and my refrigerator got warm despite the temperature settings being set at the lowest temperature, because the temperature controls didn't work on the replacement. At this point, I requested my money back and they refunded my money. These parts were aesthetically and functionally unacceptable and they shouldn't have sent them out in the first place, but they were quick to respond to my concerns so they get at least a little credit for that. read more

This company misrepresents the items they sell as new, but these are actually refurbished or parts removed from other appliances. This would be fine if you are informed about this and decide to purchase anyway, but you can find new items for the same price. Poor way to do business. Their reviews says it all - I should have checked first. read more

Bough a tv repair board set the power and tcon where fine the main bored was defective feel like I'm getting the run around trying to get it replaced stay away ill take my money elsewhere this is absolutely ridiculous stay away! read more

Television components came wrapped in paper loose in a box. The L.A.N. strap port was damaged on the board. Parts look used. Would not recommend. read more

Totally dishonest company we are ordered by Asurion and this company shopjimmy provides part for Asurion but i got used part they did 2 times I'm gonna report them soon to Asurion ,because Asurion give them money to send us parts but all parts used read more

ShopJimmy - Electronics Near Me - Burnsville, Minnesota

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They have a 30 day return policy on a product that takes over 2 weeks to get to you. Look bottom line, they are trying to run away with your money. they dont care about your problems. This is a company that is clearly not trying to be human. Just support amazon with their 60 return policy if this piece of garbage shopjimmy only has 30. At least then you can have time to relax and live your life and get to your probelms on your time instead of having homework to do because you dont know if the part you ordered is the right one. Amazon is just a safer choice. go with them. read more

Shop Jimmy order number 50701166 for 1 - Bn44-00807A power supply board. Received and installed board. The TV did not light up. I returned my PS board to the set, it did light up. I had a BN94-12036R from previous trouble shooting the sets audio problem. I installed this board and the set is now working. They sent me a defective power supply board that destroyed the main board in my set. They did provide a refund for the defective board, but said they were not responsible for the destroyed board. huh? The defective board they had sent was definitely a used product. That would be ok if it was a working board. I would be uncomfortable ordering from ShopJimmy after this bad experience. I did order a replacement power supply board from a Ebay vendor. Fast delivery and it is working. read more

Ordered a part online for a relative's TV. First order was rejected due to their accounting dept. flagging as fraudulent, I paid from my business card but had it shipped to my parents' home. Wasn't until I sent email inquiring about status that I found it was flagged fraudulent. Reordered, got part, turned out to be the wrong one (my mistake). Re-ordered new part, THAT order got flagged as fraudulent because I used my mothers' credit card (same billing and ship to address) and did not get notified until I asked - no email, call, anything. Fourth reorder (since two were cancelled with no notice) the part came, got installed, all is good. Customer service was helpful in narrowing down the correct part number as the initial order was incorrect. However, their communication with customers regarding fraudulent/cancelled orders and their "accounting departments" policy against fraud is ridiculous. It was not their card processor but apparently an in-house policy that will not allow an order if something seems off, but I wanted the part to go to my parents' house, not my business. Would recommend them for parts and some aspects of customer service in terms of knowledge, but their communication in all areas is severely lacking. Disappointing to say the least. read more

First of all, the product I ordered is in good condition, packed well and the price I paid, I initially thought was reasonable. Now the reason for 2 stars. First if all, I was very unhappy with their poor choice if the delivery company. Az the product was delivered 4 days late and this company is always late with their deliveries. Second, I thought I was paying for a product that was "new". I finally received the product and it is definitely used. There are scratches all over it. read more

Beware of using the company if you are outside of the US. They will use Fedex for shipment which will charge 30$ just in customs fees alone in addition to any tax and shipping fees you pay at checkout. That said the product does work and eventually gets there but is hardly worth the trouble if you have to pay more and wait longer in the end. read more

I put in the model for a t-con board for my t.v. then they list the wrong part under the part number you requested. They don't have the right stuff boards for electronics etc. and sell you something they know won't work otherwise why list it? Then they try to get you to go through a scam site called happyreturns.com. I told them they would refund me when I send them the part back or I was calling the fraud department and they quickly changed their minds and said to write a return number on the box and send it back but they wouldn't refund the shipping. These ppl are garbage and they knew I discovered their scam. Do not buy from shop jimmy.com. Unless you want an order of wontons. read more

Had to order a powerboard for my Vizio. I was went one that was defective from the go, that sucks, but when i put my original board on the tv worked magically again. Customer service handled my return swiftly and sent me another board that i didn't need anymore, but i kept it for a backup since it's common with my model. Sure enough, two months later my old board failed again and i replaced with the one i was holding onto and i have tv again. Thank you so much for a no questions asked return of the lemon board and sending me the replacement. This one works like a charm! read more

If I could give them minus 5 Stars, I would but I can't. We had been loyal customers for over 20 years. We placed an order of LED'S SET. They sent out a WRONG set. Therefore we called them to advise them about their mistake. I spoke to Austin (Manager) You would think, he is going to make it right? well, wrong!! He did not apologized for the error. We were requesting for them to send the RIGHT order of LED'S on an overnight shipping. He declined. He stated that if we wanted another set, he will ship it in the same way the order was placed. We paid 2 day shipping because we needed to deliver our Customer his TV in a timely manner. Thanks to Austin, we would not be able to. He did not care to lose a 20 years plus CUSTOMER. read more

Should of read the reviews.. Shopjimmy shipped me not only the wrong board, but the board itself was cooked. Called in and got the worst costumer support possible. I already new the answers to all my questions and was lied to .. Horrible and wish I could leave a no star review for NOSHOPJIMMY read more

I ordered a set of LED's and suction cups and only received the suction cups on one of my orders. I re-ordered the LED's and received without any issue. Not sure what happened to the first order as I went and picked it up right away from the delivery person. Also, that order said only one package and it should have been two packages. read more

BUYER BEWARE OF HIDDEN SHIPPING COSTS. Ordered some LED lights. Product delivered on time and fixed the issue. No issue on that front. However they did not indicate that we'd be subject to separate delivery costs by FEDEX the freight carrier for another $37. On a $100 order for a product weighing less than 3lbs. No indication of this was done at time of purchase. Hidden costs that should be known before making purchase decision. According to sales rep, these extra separate costs are buried somewhere on their website. High marks on product. Zero on transparency. read more

After looking on YouTube to find the correct part to fix my tv, I "Finally Fixed" it. I started with the power supply board which ended up not being the problem. Then I look on YouTube again and found another video that said it would be the IR board and that wasn't the problem. Finally finding another video saying the main board was the issue and that was the answer to all my issues with the tv. I bought all my boards on ShopJimmy.com; who by the way, had all the parts I needed at a great price. The Vizio 55 inch TV itself, a friend gave it to me with no picture and no sound and I spent in total of all three parts, $136 with s/h and that's a great deal on that size tv. I'm happy with my purchase of parts from ShopJimmy.com and would recommend them to anyone who needs a great deal on TV parts. Thank you ShopJimmy. TV Model: Vizio E550I-A0 TV Symptoms: No Audio, No Picture read more

Ordered a repair kit January 21, delivered on the 23rd... I live in Reno NV and it takes longer to get stuff from San Francisco! Well done, guys! (BTW, TV works like new again!) read more

I ordered from their website some lens strips for my tv. Part number was correct, picture identifying part was not what came in the box and the lenses didn't work right. Items were returned but only a partial refund was issued - I complained and a cs person initially told me I'd get a full refund - later they changed their minds trying to argue it was my fault that they had the wrong picture showing square lenses when the part sent had circle lenses. Beware they will lie to you and make you pay for their mistakes. read more

AWFUL customer service! Their website isn't accurate in terms of product compatibility.

I purchased a lid for my Ninja blender, 1000 watts. I could not find a model number but the photo for the lid looked exactly like my original. Unfortunately it did not fit. I lost $17.50 on this transaction, $7.50 for original shipping and $9.95 for return shipping. No money saved on this one! read more

Great Products, Overnight Shipping $46.74 four days later. Attempted to get reduced to two day price to make it fair with no go. Sad Face- FED-EX stated and according to records, SJ sent item to Fed-Ex a few days after the order) Hoping this was a one off, and I may use again But will not pay for overnight again, the Standard ground goes for 4 days anyways. Just wish They would have made it right! read more

Terrible customer service. Not helpful and really don't care about client. Good luck!

Purchased a replacenet part for a Samsung 65" TV. The part received was totally non-functional. Emailed the service dept at Shop Jimmy but could not get anyone to sedn a replacement. Returned the part and did not receive a full refund! They charged a restorking fee on a defective part return! This company is engaged in shipping out known bad or poorly tested parts then charging the customer a service/restocking fee to take it back! Outrageous! This is illegal in their state as well as California. Since the scam was done so quickly and smoothly it is obvious that they do this a lot! Beware of them. read more

My friend ordered a part as a Christmas gift for me through this company. She ordered it 1 1/2 months before Christmas to make sure that she received it in time. The company has a 30 return policy with no leeway for gift that are given. I chatted with Austin and he was kind, but I feel that the return policy doesn't make sense if people are gifting a product from this them. I'm not going to give them a rating because I feel they don't deserve one. If a product that you order doesn't fit the appliance that you order it for and you don't have the part to replace it, you should be able to refund the purchaser for a product that will not be used. Poor business if you ask me. So sad. read more

I ordered parts to find out if I could fix a problem with my Smart TV (2 years old and dead). The replacement cost of both boards in the TV which included the cables and attached peripherals (wifi, manual switch, IR sensor, etc) were so inexpensive it was worth a shot. Did it fix the problem? No. Be aware that they do not offer any technical advice. There are some statements (testimonials) that infer they do offer help. They don't. read more

Bought a replacement led light kit for my Vizio tv. Followed the installation instructions and the light kit initially worked. The new Led's burned out less then a month later. Contacted shop Jimmy's a few times and was ignored. Since I have no feedback from this vendor I can only assume they run a scam business. read more

A while back I purchased a kit to repair a TV, one of the parts in the kit didn't work. I returned that part for a partial credit. Three plus weeks later I get a email stating that I sent a partial return and to call customer service. I did and spoke to the customer service rep and was informed that I needed to return the entire kit for a credit. Nice to know they are willing to blow off a return customer over a few bucks. read more