I've never written a Yelp review before, but today's experience was so shocking that I feel obligated to warn other customers. I walked into this store, one I've supported and genuinely loved, only to be told at checkout that I'm "not welcome back." No explanation, no conversation, nothing. Just a blunt statement from the cashier and a suggestion that if I wanted to know why, I should "DM the Instagram."
I've never been treated so disrespectfully by a business in my life. If a store decides to ban a loyal customer, the absolute minimum they owe is a clear reason, delivered professionally. Instead, I got a cryptic message and an attitude. It was humiliating, confusing, and honestly unbelievable.
If this is how they treat paying customers, then it says a lot about their management and their values. I used to recommend this place to friends, but after today, I won't be returning even if they did decide to give me an explanation. There are plenty of businesses that actually appreciate their customers and know how to communicate like adults.
Extremely disappointed and honestly still stunned. read more