If I could give 0 stars, I would…read more
This was, without question, the worst renting experience I've ever had. I documented nearly everything with photos, videos, emails, and maintenance requests because the problems were so persistent.
The building itself was in terrible condition. The supposedly locked front entrance regularly had homeless people inside the lobby. Residents would prop the front door open with rocks in the middle of the night, defeating any security. The parking garage and security gate were broken for extended periods multiple times. Trash constantly overflowed in the lobby, abandoned packages sat untouched for months, and the hallways frequently smelled like rotten food and dirty floors.
My apartment wasn't properly prepared before I moved in. It had clearly not been cleaned or inspected, despite my lease stating there would be a move-in inspection signed by both the landlord and tenant. I was never given that inspection document and didn't even know it existed until move-in day. The balcony was covered with mold and bug nests. I requested it be cleaned multiple times and was repeatedly told it had to wait until spring. Spring came and went, and nothing was done.
Maintenance was consistently slow. Small repairs often took weeks. I specifically requested that maintenance notify me before arriving later in the day because I work night shifts and sleep during normal business hours. They ignored that request. One day they woke me around 2:00 PM for a dishwasher issue I'd reported over two weeks earlier. Their "repair" was handing me a bottle of dishwasher soap.
The noise issues were even worse. I submitted multiple complaints with gigabytes of video evidence because management specifically asked for proof. Once I sent it, it was essentially ignored. I was repeatedly told they "couldn't discuss conversations with other tenants," while the upstairs neighbor continued blasting bass-heavy music past 2:00 AM. I eventually had to call the police multiple times just to get some peace.
The final straw was the air conditioning.
My A/C barely worked for nearly two months. I submitted maintenance requests, followed up repeatedly, and was constantly told it had been fixed or that they were "working on it." Several requests were marked complete even though the unit still wasn't functioning, and I recorded videos showing it couldn't cool the apartment.
I eventually submitted a formal notice to terminate my lease under the lease terms if the issue couldn't be fixed. Management waited until less than a week before the deadline to claim my notice was "invalid" because they had supposedly been "diligently" working on it.
On the final day of my lease, I stopped by before returning my keys. Suddenly there was a brand-new A/C unit waiting to be installed. The walls smelled freshly painted, the balcony had finally been swept, and the temporary window A/C was running. I photographed everything. After months of being told the problem had been addressed, the permanent fix conveniently appeared only after I had already moved out.
I had also requested a final walkthrough after spending two full weekends cleaning the apartment. I took photos and videos showing it was left cleaner than when I received it.
When I returned my keys, I simply mentioned seeing the new A/C unit. The property manager immediately became defensive. When I pointed out that this confirmed what I'd been saying for months--that the problem had never actually been fixed--she became angry, called me a dick, told me to "get the **** out," and gave me the middle finger as she locked the office door behind me.
I've kept the emails, maintenance requests, photos, and videos documenting all of this. If you're considering renting here, I strongly recommend looking elsewhere. Between the security issues, poor maintenance, ignored complaints, and the way management handled legitimate repair requests, I cannot recommend this property to anyone.
