I can't say enough about the service and products we received from Grand Avenue Flooring. Sara is a…read moregenius and has a terrific eye for possibilities. She helped us choose the perfect fabric for two important heirloom pieces. After that great service, we asked her to help us choose carpet. We originally wanted hardwood floors, but the contours of the transition between the rooms did not allow it. Sara brought in specialists to see if it was possible. After finding out it was not doable, she gave us multiple samples of carpet that we could bring home. Her service and quality of finished work was exceptional, and her pricing is reasonable. I will definitely use Sara and Grand Avenue again!

Superior customer service from selecting LVP flooring to post-install. Sara (owner) and Billy…read more(installer) were knowledgeable and sincerely wanted me to be happy with the results when the job was completed. Approximately 1,200 sq ft installed over damaged hardwood & linoleum. Competitive pricing, answered my many questions, loaned me many flooring sample to take home, and visited my home multiple times to help me select the flooring I was going to love (and I do!) and to make sure I understood the installation process. If you want a perfect flooring job with quality material at a good price with all the support you need from start to finish provided by really nice people, this is the business for you. Photos are before & after of a bedroom.

Exceptional work, exceptional people. Highly recommend…read more I cannot say enough good things about Monterey Bay Hardwood Flooring and, especially, Brandon. From start to finish, this was an outstanding experience. Brandon is incredibly personable, professional, and easy to work with. He took the time to explain everything, answered all of my questions, and made the entire process feel smooth and stress-free. You can tell right away that he genuinely cares about his work and his clients. The craftsmanship speaks for itself. The hardwood floors came out absolutely beautiful, with clean lines, consistent finish, and great attention to detail. The baseboards were installed perfectly and completely transformed the space -- crisp, clean, and polished. Everything looks fresh, modern, and professionally done. On top of that, the pricing was very fair and transparent. No surprises, no pressure -- just honest work at a great value.

Call Brandon!! He's professional, responsive and follows thru!! His team did a great job…read morerefinishing and staining our entire homes hardwood flooring. He gave multiple color options prior to staining. The new molding matches perfectly, too.

2 guys did the work and Dan the owner dropped by a couple of times to assess and lend a hand with…read moresome tricky trim work. Steven the lead installer had a super high sense of quality and was very particular about doing the job well. They were all respectful and helpful. Also, they were clear about when they would show up and start. No surprises - say what you'll do and do what you say - integrity. My wife and I love the finished outcome. That old worn carpet is gone.

Absolutely wonderful experience working with Floor Coverings International! Cara was stellar to…read morework with, and she was able to make this project happen on very short notice. We had family visiting for the holidays and needed to urgently replace very old carpet in the living room. Cara and her team were able to schedule the install that week, and it was fully installed in just a few hours. The installers were professional, courteous, and communicated throughout the process. The quality of the carpet is far and above what we were considering at a big box store, and for a much more affordable price. We look forward to working with them in the future, and highly recommend them for any flooring projects. Especially happy to support a local business with warm and knowledgeable staff!

Their entire staff is so helpful and friendly! We've purchased carpets, wood flooring and runners…read morefrom them and have been so pleased with their service, follow up and installation. They offer tremendous value and beautiful results!

Carpets and Floors have a great selection and fantastic service. They were happy to order some…read moresamples for me for my kitchen. They also repaired my Berber carpet that my dog unraveled. They did an amazing job. Great family-owned business!

Jim and his crew did a fine job with my project. They gave my sixty-year old wooden floors new…read morelife and a beautiful finish. Their work is efficient, clean, and thorough, with attention to detail. I'm pleased with my floors and recommend Mr. Sandless Monterey (Jim) without hesitation.

We are so pleased with our floors, thank you Jim and your hardworking team. They came out perfect!…read moreThey were able to minimize the scratches and get the mop and glow off completely. Looks so nice. The team was professional and clean while working. I highly recommend. Thank you again

David Potter is a craftsman. Our white oak floors were under carpet for years. They were scratched…read moreand stained and I didn't know if they could even be salvaged. I am amazed at the beauty David brought out of our floors. I was also surprised and pleased by the affordability of the process.

We had an amazing experience from start to finish. Ashley and David were so helpful and…read morecommunicative throughout the process. They answered all my questions, were patient, and guided us with deciding the finish. They take pride in doing to right and we couldn't have been more happy with the finished product. Can't recommend them enough!

Paul and his team did an amazing job helping with our kitchen after it sustained some water damage…read more First, the company was willing to give us two quotes, one for redoing the floor just in our kitchen and a second for the entire second floor of our house. Another company we were talking to straight out refused to give us two different quotes. Second, the whole crew was really professional and didn't drag out the timeline for the project. They worked really hard and also were polite and made sure we were satisfied with the result. Once we picked out a tile option and were ready for the installation, that process took just about 1 week. My family is really happy with the way the kitchen turned out and we'd definitely reach out to them again if we have any other flooring needs.

Excellent experience with Floor Store USA. From our initial contact with Amanda through our final…read morestep of installation everything was great. Extensive selection of product, knowledgable staff, hard working and tidy installers. I recommend Floor Store USA without reservation.

Diaz Hardwood Floors was terrific from initial consult to installation. They were prompt and fair…read moreon their estimate, had great attention to detail, chose high quality product and communicated every step of the way. We enjoyed working with work them and the result was amazing. I recommend them based on their quality, service and professionalism.

Great service. I had my hardwood floors refinished. They…read moredid what they said and did it very well. The workers were helpful and professional. And the floors now look very good!

We had a room recarpeted. We walked in to look at samples, took some home, they sent someone out to…read moredouble-check the measurements, we selected the carpet/padding we liked, and made an appointment for the installation. Installation was quick and easy. Good value. I recommend going into the store rather than calling- there's usually only one person there and it gets fairly busy so they might not answer.

Go somewhere else. The process started out fine. Paul was very helpful, polite and professional,…read morehowever as soon as we wanted to move the process forward things fell off the rails. Lack of follow through, emails taking days to respond to and typos in quotes. After wasting so much time, I found another carpet and floor company that has been fantastic and got things moving and we now have gorgeous floors. Save yourself the time and frustration go somewhere else.

It's something of a rarity to find a craftsperson who genuinely takes pride in his work - and holds…read morethat work and himself to a higher standard: Bill Richards is such a craftsperson. We had several hundred sq feet of hardwood to refinish in our home in Carmel, covering a few rooms, stairs, and a hallway, some of which, unbeknownst to us, had experienced water damage. We spoke with, and solicited quotes from, no less than 6 contractors in the area, among which Bill Richards Hardwood Floors. He was generous with his time, insight, and recommendations, both while on-site and via phone and email - and we considered his quote, which was competitive. Our only hesitation at the outset was that he was booked several weeks out. (In retrospect, however, that should have been a positive indicator!) Based on the substantial time that he invested in responding to our questions, the many change orders / changes to quote that we requested as we modified what we wanted, and that, of all the contractors we met with, he appeared to be the most genuine and transparent, we opted to go with him. And - we could not be more content with that decision or the job that he performed! Among other aspects, he uncovered and repaired boards that had been damaged by water, seamlessly weaving new boards into the existing, noted and repaired broken flooring, well outside of the scope of work ("Because it's the right thing to do."), consulted as we considered the best stain for the wood, proposed an inlay to the step for both aesthetics and strength, and left us with tips and tricks for hardwood maintenance and repair moving-forward. What's more: he carved out some time during our job to pop by an adjacent family member's home to do some rapid repair work, as well! He's truly cut from a different cloth - and his consultative approach, quality of work, and commitment to doing "the right thing, the right way" exemplify this.

Bill refinished my floor in 2011 and it's still looks brand new today 2023. Everyone who visits…read morecomments on how nice it looks. He chose the stain color and took out all the scratches that other flooring contracts said they couldn't remove. I agree with other reviews, he's a rare and gifted craftsman and he's big on customer service.