My name is Shara Sowell; my husband's name is Ronnie Sowell. We rented a tuxedo from the Lakeland…read morelocation for an event on 10/25/2025.
We rented from MW in the past, it was a tuxedo rental as well, I believe it was around January 2023. That rental was perfect, and we referred the Groom of this wedding to MW, due to the service and quality we received in 2023. He was looking at other places, and we kept pushing him to give it a try, which turned into regret. This referral has left us frustrated and embarrassed. When we went to get fitted, the service was okay, it was very busy and hot, but the person who fitted us was attentive and polite. We understand that it's "wedding season." We picked up the suit Thursday 10/23, and tried it on at home, we didn't try on the shoes, because they were the same shoe and size as before, and his feet had not grown, looking back, I wish we would have tried on the shoes. The suit fit good, so no adjustments were needed there.
On the day of the wedding, it was like one thing after another. Let's start with the shoes, the side of the shoe where it meets the sole was broken, so a hard piece was sticking into my husbands heal. He could barely walk without limping and standing through the ceremony on a broken shoe was excruciating. He had to take the shoes off immediately, and had to wear sandals for the entrance celebration, so he didn't match the wedding party at all. Next, the pants. The adjustable waistband was absolute trash. It tightens up for a second and then the pants slide out of it, which causes the pants to be too big and fall down! My husband was able to hold onto his pants, thankfully. But the groom was not! He already has a limp when he walks due to health condition and the pants slid out of the metal clasp as he was WALKING DOWN THE ISLE!!!!! I'm sure he will be reaching out when he's back from his honeymoon. Lastly, we can address the quality. My husband's blue jacket had a few spots where the threads were coming up creating holes in the jacket giving it a frayed look. And his "hemmed" pants were done so poorly, the hems were coming undone on the bottom of the pants. Like I said, it was a complete disaster.
When I returned the items on Sunday, 10/26, the store wasn't very busy. The salesman who took my items back was too worried about his next sale to speak with me about the service I received. He was speaking to a group of men about cologne. I asked him if there was a way to speak to someone or to leave a rating/review on the rental. He said " you can rate the person who fitted you, but not really on the rental it self." and then he walked off. I would have rather spoke to someone in person about the issues, versus this.
I really hope you take this review seriously because the rentals we received from MW completely ruined someone's special day and that's sad. As a company that advertises " you're gunna like the way you look, I guarantee it." We were far from that.