They know what they are doing. Trust them with your expensive shoes. I had pony hair shoes soled and toe capped by them. It was pricey but the work quality was beyond and I'll have years to enjoy my shoes. The main guy is a bit rough but he's honest and gives it to you straight. read more

Literally the rudest guy I've ever met bad service bad vibe && energy I recommend going to the shoe doctor next door they do the same thing for a more affordable price. I'm surprise they are still in business DONT TAKE your business there go to the SHOE DOC next door they esp if your trying to replace your red soles read more

This is the only place I trust to take care of my shoes. The owner will always be 100% honest with you (even if it means he's a bit rude). Well worth the fair prices. read more

I have to admit, reading and scrolling through the various reviews, it is quite interesting to see so many 5 and 4 star reviews mixed in with so many scathing 1 star reviews... My initial reaction is that I can't help but think some people were just having a bad day and needed to articulate such vehement dissatisfaction with their Shoe Savers service to attempt to over-compensate for everything else that must have gone wrong that day. Or there are just some VERY unhappy, vengeful people in our fine city... I intro my review with that because I think it is completely relevant to note that before you go to Shoe Savers, you need to do/know the following: 1. Put on your thicker skin, you're coming here to have your shoes fixed, not make a BFF. 2. Check yourself in terms of how much you paid for your shoes (in some cases, Houston Shoe Hospital or an inferior place legitimately may be your better option) and most importantly, 3. Be prepared to pay in cash upon pickup Ok, so those are the three rules. Can we all agree on that? In terms of #1, I've never had any issues with the customer service or the attitude of Berry and his wife (terrible at names, she literally told me earlier today!) They have told me straight up "Oh we just hate patent leather", or "Ya, those spikes [on my CL's] aren't the best [i.e. Valentino's are better]", or "These are cheap and from China" (no offense to people from China, but I can tell in the quality of the red soles I have put on every pair of Louboutins that I own, that the product, craftsmanship, and durability of the ones Berry uses and has put on all my shoes is far superior to any other offered in Houston that I unfortunately used previously before finally discovering Shoe Savers). As far as #2 goes, I also appreciate any time I have come in and he says, "No, I'm not touching that shoe, someone else repaired it before, it's not happening", or "No, I won't protect that suede, it's cheap, not worth your money (on Pella Moda's, so, not designer by my standards, or his, nor should they be)" I know, I know, $200-300 for shoes is by no means cheap, and you want them to be your best, they may be your nicest shoes. Trust me, I love mine! But I also have Louboutins that were between $700 and $1700 new, as well as Valentino's, Manolos, Gucci, and Chanels, and there is a big difference in the quality of materials used in these shoes. And you'll be heartbroken at first with the honesty by Berry or his wife, both equally knowledgeable, but you'll appreciate it in the end when you didn't spend $50 on something that another place probably would have gladly done because you asked them to, thinking it made sense, but ultimately, doesn't do anything for the lifespan of the shoe, and thus, is a waste of money. And for #3, if you can't afford to pay cash for a repair, could you even afford the shoes you bought originally that you're now bringing in for repair? I picked up two pairs today, one brand new for red soles, and another pair of CLs to have several spikes replaced that had fallen off (disappointing craftsmanship on that front if you ask me, so thank God Berry was willing to fix them, and honest about the fact they may fall off again, I get it) and in total, it was $95 to take preventive and corrective measures on about $2400 worth of shoes. Not bad in my book!! He also replaced the heel caps while I waited on another pair of CL's, no charge, and is going to do the heel caps and shine another pair of CL patent pumps (even though he hates patent LOL). I'll pick those up next Tuesday, his wife will call me when they're ready and tell me my total, which she'll kindly remind me is to be paid in cash. Shouldn't be a big shock when I walk in to pick them up and I have to pay cash. I've been meaning to write this review for quite some time, so I certainly hope it has proved helpful for someone. If you're a Carrie Bradshaw at heart, Shoe Savers is your new best friend! Well not literally, see above, but you know what I mean :-) read more

I, too, was referred to Shoe Savers by Neiman Marcus. I have been patronizing them for over a decade. Their work is incomparable; hands down the best. He is a craftsman - one of few left. If I need a simple heel cap I'll take it to the Shoe Hospital because they are a couple of bucks cheaper. However, no one touches my high end shoes but Shoe Savers. The Lou Bous and Choos are sent here prior to me wearing them. If you want to be wined, dined or fawned over go on a date or head to Neimans. If you want to protect your investment go to Shoe Savers. No frills, honest, artisan quality work - Shoe Nazi rocks!! *Note to reviewer who mentioned the material used - you were shown the raw material prior to it being fitted and sanded down to your shoe. read more

So very happy! My prized pair of patent louboutins had been put through the ringer with scuffs and scratches and even stepping in a water grate. They fixed them up perfect and added the red soles and they are gorgeous! Did it in 5 days as well. Amazing place! I am so glad I trusted them with my shoes! read more

Wow. Rudest trash people ever. I sent my sweet assistant in to drop off shoes, she had to leave to get more cash since they wanted more than $100. She comes back and woman says since she had to wait that her valuable time was wasted. Ummm. What is wrong with these people? Bizarre, rude and unstable I should have left those shoes so they could shove them where the sun doesn't shine. Too bad there isn't an option for negative stars. read more

I take my heels here before I wear them. They do an incredible job. Keep my shoes like new always. Well worth every dollar.

I RECEIVED EXCELLENT SERVICE. I brought in three pair of expensive shoes to have protectors put on and slight repairs done. Work was beautiful and as others have said they know what they are doing! It was my first trip in and it was a very good experience. I was pleasantly surprised when the service included more than I asked for, in other words, SS went above and beyond to make sure my shoes were in great condition when I left and for no more than the initial quote. Next time I have a need for shoe repair, I am heading for Shoe Savers! read more

Loved this sweet couple. My bags looked amazing when I picked them up. I would recommend them for any leather repair or cleaning too. Worth the money to have your things taken care of so well. I will be back! read more

They charge a premium price of 55$ to put a red rubber sole on my louboutin heels. Other great places charge 30$ Maybe I wouldn't mind paying this high price if the customer service was great. That was not the case! The owners of this store are RUDE! From the moment I walked in the door I felt like they were rude with me, and have a really bad attitude. They do not accept credit cards, and that is a huge inconvenience! When I asked why? She rudely responded, we just don't. They should really just improve their business and offer that convenience. I definitely will not be going back to this place. Super expensive, and not a pleasurable business transaction. read more

The souls on my favorite pair of work shoes were coming loose, so I thought I would try this cobbler in my neighborhood. I was turned away; apparently my shoes were "too cheap" to work on. I went back to my old cobbler, Richmond Shoe Services in Montrose, and they took care of me and sewed the souls back on my shoes for $26. If you want friendly service and quality work at a decent price, go to Richmond Shoe Service, 1417 Richmond Ave. read more

Shoe Savers saved my LOUBS! My Louboutins looks AMAZING and the customer service was so great and they truly have me as a lasting customer. Go for sure for all of your shoe saving needs. read more

Shoe Savers - I took my nude pair and black pair of Louboutins and they look AMAZING! - Shoe Repair Near Me - Houston, Texas

Once upon a time in a quaint village far, far away there lived a kindly old shoe cobbler, who did such good work that people came from all over the countryside to bring him their shoes for repair. In time, because of his popularity, he could not keep up with the demand for his services, so at night magical Shoe Elves entered his shop and merrily polished and repaired all his customers' shoes for him. In Houston, instead of magical elves, Shoe Savers employs Shoe Trolls. The Shoe Trolls will also repair and polish your shoes but unlike the merry elves, they are loud, rude, obnoxious and in serious need of medication. Yes, all the reviews calling the proprietors of Shoe Savers "Shoe Nazis" are not off-base. They even underplay the reality of the situation. Shoe Savers has a reputation for quality work, but this business is also infamous for how shoddy it treats its customers. I was warned to stay away from Shoe Savers because they are "rude," but I had no idea, until recently, just how nuts these people are, too. My story: I forgot that I left 2 pairs of shoes at Shoe Savers, and I was 4 weeks late to pick them up. I am 100% in the wrong for neglecting to pick up my shoes, and I own that. It is irresponsible and inconsiderate. I also can understand why the owners of a shoe repair business get irritated by customers who leave shoes and forget them - it is not a shoe warehouse. I get that. Nothing however prepared me for the gale force intensity of the insanity my forgetfulness would cause at Shoe Savers. First I receive a call from "Mr Shoe Saver." There was no polite "Hello, just wanted to remind you that you have shoes here to pick up." No, that would be too rational and easy. Instead, he angrily barks, "You need to come and get your shoes now! They have been here entirely too long!" I try to apologize, but I can't get a word in over his shouting "entirely too long!" over and over, like a berserker's mantra, before hanging up on me. Within minutes "Mrs Shoe Saver" calls me back to add, "it's floodin' right now cuz of all the rain, so tomorrow's okay to git 'em." The next day, while at work, I received another call on my cell from Mrs Shoe Saver asking why I have not picked up my shoes yet. I tell her I plan to retrieve them that evening before they close and she cautions me, "Okay, but git 'em by Saturday at the latest or they're gone!" (This was Wednesday) I reply, "it'll be before then" and she hangs up on me. I get off work. It's late and I decide to pick them up tomorrow evening instead ... "should be no big deal" I thought. Well, I was wrong. It was a big deal. A very big deal to the Shoe Trolls. The next day (Thursday), Mrs Shoe Saver calls me on my work number (I am still wondering how she got it. Creepy). Immediately, she tears me a new hole demanding to know why my shoes are still there. According to Mrs Shoe Saver my shoes belong to them now, and they can and will throw them away unless I get them asap. I remind her that she told me "by Saturday" and apparently a new, different personality is in control of her body today that does not remember saying that. Meanwhile I can hear Mr Shoe Saver screaming incoherently in the background. I realize now these people are unhinged, but I push my luck and insist that she gave me until Saturday. To which she replies "Is this about the money? Because you're not that far away" and proceeds to describe the main route to get from where I am - at work - to Shoe Savers. She knew exactly where I was at!! Mrs Shoe Saver somehow mapped me! I am not lying and I am not kidding. That is freaky scary. Before ending the creepiest phone call of my life, she fires me as a customer (as if I would ever patronize Shoe Stalkers again). That evening, I arrive at Shoe Savers. Mr Shoe Saver is borderline polite and - of course - he doesn't have enough cash on hand to give me correct change (they do not accept credit cards and only sometimes accept a check.), so he runs somewhere to dig up 4 dollars. I inspect my shoes and notice that he did not bother moisturizing the leather on one pair, but the new soles look adequate. So yea, my experience with Shoe Savers is not so great. I had issues with their demeanor before, like when they "shoe shamed" me by explaining why a particular pair of my shoes are "crap" quality. This time however, it is just too much. I'll never return, and I'll definitely never recommend them, and given all their negative yelp reviews it looks like I am not the only one (their Yelp page should be renamed "Shoe Survivors" - it reads like an abuse support group). I'm honestly surprised they are able to stay in business. You can't treat people like dirt and expect them to return, especially a long-time customer like me. In conclusion: Save yourself some trouble when you want to save your shoes and avoid Shoe Savers - it is not worth the grief! Shoe Hospital is just a block down Bissonnet at Kirby and offers much more accessible parking. read more

Another dissatisfied customer. Valentino recommended I go here and reading my friend Chasity's rec on here, I thought I would be set. I went in with a Valentino handbag that was looking worse for wear. The guy behind the counter said he couldn't promise anything and that it would cost me $350 to get the work done. I went down the street to the Houston Shoe Hospital and they were so helpful and kind. And it was only $125 to restore my bag. read more

They do good work, but the lack of customer service makes it not worth the trip. I won't patronize them again. It's a family-run business and the husband and wife team are incredibly rude and insulting. I liken him to the Soup Nazi, only he's the Shoe Nazi. A horrible experience and one I shall not repeat nor recommend. read more

I drove to Rice Village for the worst customer service experience in the WORLD. BACKGROUND INFO: I am wearing an LBD, yellow & white polka dotted heels...I think I look cute. I am carrying a pair of Stellas and Pradas in their box. I walk into Shoe Savers (recommended by Nordstrom & Neimans). The Stellas are wedges, so one solid bottom--part of it is peeling up. I want to either glue it back down or replace the whole bottom. The Prada has a loose heel. LOCATION: On Bissonnett you will see a strip with drive up parking (typical Rice Village style parking--easy to get in, hard to get out--have to back up into oncoming traffic). Last store in strip with simple awning. Well organized store. Young guy, approximately in 20s comes up front in apron. DIALOGUE: [employee]: welcome to Shoe Savers [me]: hi! I would like to get these replaced. I spoke with a woman on the phone last week, and she said y'all had the material to fix these shoes without cutting the bottoms. [employee]: the whole bottom isn't peeling; we will cut the sole and just replace that part [employee]: yes; that is what i would like to avoid. Since you can see the bottom from the side of the shoe, I would like to either reglue it if possible or replace the entire bottom. [employee]: okay, i guess we can do that (reaches for shoe) but we aren't gonna have anything this color at all [employee]: could I please see a sample of the material you would use? I was told on the phone that you had something similar to the original (employee runs to back, comes back up front, and hands me sample swatches and shows me a THICK UGLY TEXTURED swatch. The Stellas have a smooth 2 mm wide light butter rubber bottom) [me]: hmm...I was told on the phone that y'all carried a comparable material. I would rather not replace them with something that dark...and I am worried about the replacement looking cheap... [employee, cutting me off]: well I have worked on shoes worth five times what you have, so I don't consider them cheap [me, taken aback at tone]: i think i'll take my shoes elsewhere [employee]: fine. I wasn't gonna work on your shoes anyway, because you're being difficult [me]: you know, there is no need to be rude [employee snorts and walks away from counter] [me]: well, aren't you an ass. (I leave) I go to Houston Shoe Hospital (where I should have gone all ALONG but they said over the phone they were not sure they could match it). I enter [Shoe Hospital Guy]: Hey! How can I help you? [me, presenting shoe]: I would rather just glue it down or replace the whole bottom [SHG]: yeah, you can see it from the side, so I totally get that...we would probably use something called Oak...hold on (guy goes to counter, grabs swatches, comes back) [SHG]: we don't carry it, but we can order it, what do you think? (the sample is SMOOTH, THIN, is a bit darker, but usable) [me]: that's fabulous [SHG]: since we have to order it it will take longer but I promise to have it done by Friday at four. Is that okay? [me]: fantastic (tells him Shoe Savers story) [SHG]: Does he know who Stella McCartney & Prada are? These shoes are expensive! [me]: THANK YOU! [SHG]: we get a lot of Shoe Savers horror stories, but don't worry, we'll be careful with these (he also tells me the Pradas will be fixed by the store for free, so I would save money with that. I call Saks and sure enough, they'll get them sent out privately at no cost). Also will call Shoe Savers back tomorrow and ask to speak to owner and send them a copy of all letters & reviews. Will NEVER go there again. I also had a bag of 5 other pairs in the car but was so mad I forgot to drop them off at the Shoe Hospital. CANNOT believe I bothered to drive so far, but I was worried about someone taking good care of my shoes. I learned my lesson! read more

Soooo obvious that she does not tolerate a woman who comes in with her 6 year old and bluntly orders my son to sit down, then offends me by saying "I taught my son how to sit still" in which I then responded "good for you" read more

The negative reviews are absolutely correct!! Constant rude phone calls and threats of throwing away your property if you don't pick up your shoes within 2 days of them being fixed. It looks like the positive reviews are sponsored. They might do good work but the customer service just isn't worth it. NO SHOES FOR YOU!! Next! read more

I've now tried them three times over the last 10 years. I've only used them once. Merchants recommend them for high-end shoes/bags, but they are rude if it's not a fancy designer etc. They wouldn't even work on a new wallet I wanted slightly modified because they said it wasn't worth it--who are they to judge? On Friday, I was nearby and needed my Chanel boots shined--I figured they would be nice to me since they were expensive. I called to see if they could shine them while I waited. The woman said that they don't offer shoe shining (at all) and was very rude about recommending another place. If they don't offer the service, I think they should be able to point their clients to a place that does offer shoe shining--or, at least be apologetic about not being able to help. I don't think it's that much of a stretch to think a shoe repair store would shine shoes! Three strikes--you're out. read more

This company is amazing. They are the very best and have taken care of my needs for shoe repair, handbag cleaning, belt adjustment and SO much more for many years... maybe 15 or so. These people know what they are doing. They never over-promise and let me know if the cost of the repair outweighs the value/life of my shoes. They are absolutely the utmost professionals. I've brought them repairs that I thought were impossible and they have returned my item at tip top shape. Once, I dropped a pen on a brand new designer handbag. I was so sad and thought that there was NO way they'd have a good result as it was a light colored bag with a long ink stain. Well, when I picked it up, I could not even tell which part of the handbag had been ruined. If you want honest assessment of your repair and a first rate job, then you need to see Barry and Ellen. They are the VERY best. If folks have been dissatisfied, I suspect that they had unrealistic expectations, because in my years of MANY repairs, I've been astounded by their excellence. read more

I wouldn't even give this place a 1 star. No customer service what so ever. The guy rudely explains that basically my shoe wasn't worth dying and he wasn't going to fix it ,I should just buy new shoes. If I wanted new shoes I would have just bought them. I'm not there for an opinion I'm there for service. Absolutely ridiculous. Unfortunately this place came highly recommended. read more

Incredibly rude shoe repairer, no doubt. But he can fix shoes and if he can't he says so - usually by insulting the quality of your shoes, which face it, even though they may have a designer's name on them, are often poorly made. Bring him a good pair of shoes and watch his attitude change. I actually wish I could take him shopping with me sometimes. HIs son, daughter and wife all work there and are all pretty rude. The son is the somewhat less rude. Another reviewer said they think of him as the "Shoe Nazi" - my husband and I also refer to him as the "Shoe Nazi." read more

I've read about Shoe Savers on the purse forum that they do red soles for Louboutin. Their websites had lots of information and pictures of their finished jobs versus shoddy works from other places. I took 5 pairs of shoes there to be resoled. The young lady that helped me was very SNOOTY. Most of the time she did not even make eye contact. Her tone and demeanor showed that she did not care if they get my business and they are too good to serve me. I asked her how much was resoling and she said $35. I was shocked and said "$35?". She said yes and they use Vibram sole material. I said I've had work done at a place near my house and they damaged my shoes when they sanded the sole materials. She then showed me a finished job and called the gentlemen who does the repairs to the front. He told me that damage shoes won't happen there. I decided to only have 3 pairs done. When I told her I'd have 3 pairs resole she said I have to prepay. I said I thought you don't pay until you pick up. She said I had concerns about their work and they had to pay extra attention to it, so they want to make sure it's collected. Then she pointed to their board on the wall that says "Some jobs may require prepay". I asked if they take credit card. She said they only take cash. I told her I don't have $100 cash. She replied that I have to come back later. That was that. I left and decided not to come back. read more

When I couldn't afford nice shoes, I took the ones I had to the Shoe Hospital and similar places. Now that I wear expensive shoes ($500 and up), I only trust them with Barry. Look, if you wear a certain type of shoe, it may not be worth going to the Shoe Saver. It's kind of like taking your 73 Pinto to a Porsche mechanic. Barry has taken care of my shoes for years and is very accommodating if I need for him to do a rush job for me. His wife is a very charming lady, if you take the time to speak to her. There are times when I go in, and we may only say five words to each other, then there are other times when we may chat for a few minutes. Bottom line, if you want, who is perhaps the best cobbler in town to take care of your shoes, go to Barry. If not, you have plenty of other choices. read more

After reading the reviews I was a little apprehensive to try this place, however I decided to give it a shot because of all the positive reviews about the work done. My experience was awesome in all aspects. 1. Phone courtesy- 5 stars. I initially called to ask the method of payment accepted and the owner answered and was polite and nice. I didn't get any bad vibes. Seemed like a nice dude in a good mood. My other phone experience was with "Mrs. Shoe Saver" as another reviewer referred to her, when she called to tell me my total and that my shoes were ready. She too sounded really nice. Very polite and just wanted to let me know they only take cash or check so she wanted to tell me ahead of time so I could make plans to go to the ATM which I appreciated because I have 2 kids under 3. 2. Initial visit- 5 stars; like I said, I have two kids and one is a crazy toddler and I saw one review that said the owner's wife was rude about kids. I did not have that same experience by far. I brought in 10 pairs of shoes Chanel, YSL, Manolos, Gucci, etc. and 2 of which were low end (Jessica Simpson and Steven Steve Madden). I didn't get any snide remarks about my poor man's shoes. The owner was nice and assessed my shoe repairs and was honest about certain shoes. I appreciate him telling me that he didn't want to work on some shoes because he thought it would do more harm than good. Another pair he told me they were good and if I had a suede brush I could simply brush them myself. I just really appreciated someone honestly assessing instead of taking in all 10 and me spending double the amount unnecessarily. 3. Pick up- 5 stars. They were both really nice to me! I asked about how to brush shoes with a suede brush and the owner gave me tips and the wife made sure to take a shoe back to him because she wanted him to brush the suede a little more for me. I just had to write them a positive review because I feel bad about the bad wrap they have gotten. It wasn't my experience at all. They are nice and I recommend their shop. They do great work and I had a pleasant experience. It is pricey, but it's not like they are working on $25 shoes. All industries are the same, the more expensive the brand, the more expensive it is to service or repair so that should be expected. read more

Absolutly the rudest people I have met in a long time. They will never get another penny of mine. I live three blocks away and would rather drive to Austin before I ever set foot in there again. The shoe Nazi is an understatement. I am saddened to think that someone lives in that dark of a world. There are too many other good shoe repair places in this town to put up with that. I wish there was a negative star. I was sent out of town for work and did not pick up my boots in the time frame that they deemed appropriate so they tag teamed me with pure ruddiness over the phone. Then started insulting what I do for a living because they had my business card. DO NOT GIVE THEM YOUR BUSINESS!!!! read more

The best shoe repair store in Houston! Great customer service and the owners are extremely professional and personable.

Literally the worst customer service I've ever experienced. Not to be dramatic I almost wanted to call the cops. The owner must have some sort of mental/personality disorder. It's not normal to treat customers so rudely. I've reported them to the BBB and the shoe repair institute. Houston shoe hospital is SO MUCH BETTER. This place is a joke and let's talk about the prices. Lmfao. Joke. They charge TRIPLE their competition. read more

I have used Shoe Savers since I was able to wear my own shoes and properly scuff them and I have not yet been disappointed. I recently had 4 pairs of heels (satin, leather and patent) two pairs of leather boots and 1 pair of flats refurbished within one week and all look brand new! The price of two pairs of shoes is equivalent to fixing up 7 pairs that will last much longer now. I would highly recommend for any kind of repair. read more

Totally friendly and honest, we walked in with a pair of new squeaky shoes. The owner knows immediately how the shoes are made; and told us if he were to take shoes apart that would destroy the shoes. Really appreciate someone who is experienced, knowledgeable, and honest. If when we need the service, we'll definitely be back again. read more

I've taken half a dozen different pairs of Louboutins here to have the sole protectors put on in order to preserve them. The work the owner does is truly second to none. He knows his stuff and it shows. Like another poster on Yelp mentioned, you are not going to get wined and dined here, and for me, that's OK. They are straight to the point and will give you direct answers on what is best for your shoes. I've read all of these reviews and I think the owner's demeanor is often mistaken for rudeness, but honestly, he's just a direct kind of guy. I recently just received a pair of Louboutins for my wedding after having been on a wait list for over six months. They are the Pigalle Follies in Aurora Boreale and have Swarovski crystals hand-placed onto them, piece by piece. Needless to say, they were expensive and irreplaceable. I dropped them off on a Saturday near closing time with a lengthy story about how worried about them I was. They were polite and promised to have them ready by Wednesday morning at 7:30 AM. I received a call MONDAY -- a full two days earlier than promised -- from the owner saying they had expedited the process for me and had them ready early. They knew how worried about them I was and went the extra mile to get them back to me as soon as possible. I picked them up this afternoon and they are pristine -- well worth the $80 for sole protectors and heel caps. Perhaps you will find friendlier places, but for me, the work on the shoes is what is most important to me and this is the only place I trust with my shoes. read more

Great workmanship and repair - have been coming here for 5 years now. I have been yelled at about picking up my shoes 3 to 10 days later than when they called, huffed at because I don't have a local number, and left almost in tears with the rudeness; however, my shoes last and are in great shape. Rules 1) cash; 2) pick up within a couple days; 3) be nice. read more

The only thing Barry and Ellen leave you with is a headache. I cannot believe I'm even wasting time giving them another thought, but they are quite upsetting to work with. I'm from Houston, grew up not far from their shop, and my mother recommended I take my shoes there. I've been there several times over the past 5 years for designer shoe repair, and every time I leave, I leave with a bad feeling after they talk down to me and tell me they will not start the work until they have cash payment in full! Everything is on their terms - ie. zero customer service, zero consideration of you as a person. Who walks around with $500 cash in their wallet ready for shoe repair?!? You walk in to drop your shoes off for repair only to learn you must leave and come back with either your checkbook or cash because they don't take credit cards. So inconvenient. A waste of time. They don't treat you like a person. And the cash thing is just sketchy...a tax scam! This place is not worth the headache. read more

My favorite pairs of fancy Italian heels needed a little TLC. Actually a lot of TLC. They took a beating when I lived in NY and by the time I moved to Houston they were in sad shape. I wasn't sure where to take them here so they were relegated to the closet for about a year. Thankfully a friend mentioned Shoe Savers one day and said they were the best in town. Based on his recommendation I decided to try them out. I showed up with my raggedy shoes feeling a little sheepish for treating them so poorly. The folks there were nice and the gentleman looked at my shoes and told me what he could do. When I got them back, wow -- the shoes looked beautiful. Restored to brand new but better since he'd added the sole protector. I could see a lot of care was taken and attention given to details. I couldn't be happier with their work. Highly, highly recommended. read more

I came here on the recommendation of a few of my favorite sales associates at the Galleria. I asked around Neimans, YSL, and Saks, and they all said to come here if I needed some work done on one of my bags. One of my black YSL bags had staining on the insides from rubbing up against my jeans all the time. When I picked up that bag a week later, the staining was all gone! I couldn't believe it. After years of wear and tear, it looked like it had been fully restored to the condition it was in when I first bought it. The quality of work was amazing. It's true that the people who work behind the counter don't engage in much small talk, but who cares about that when they turn out work like this? read more

I've been going here for years - this is my go to shoe repair and maintenance. They've recolored, resoled, reheeled, etc for my designer shoes. They also do amazing work on my purses (have recolored my YSL flame roady to look like new, removed a stain from one of my Miu Miu purses). They aren't cheap but the quality is worth the money. Barry and his wife are lovely. read more

This place does an incredible job. I was very stressed about finding a new shoe place after moving to the city. I bought in some louboutin's for new soles and they are impeccably done. read more

They yell at their customers, don't stick to schedule, and push over priced shoddy work. Save your money, and your belongings your better off using Duct Tape. read more

This pair of weirdo is just incredible! My teenage daughter took my shoes in for me, explained what I wanted to be done and asked how much would be the total charge, as some shoes might not be worth to spend on repair. Mrs. S-Saver promised she would call next day to say how much it's going to cost. Instead, she called my girl next day and said that all work is done and we owe them $650. Well, I admit, there were six pairs of shoes, but three pairs were brand new and only needed preventive sole to be glued. That's hardly a $110 per pair. So I went there, asked for itemization, but could not get a straight answer. They just said if I don't pay, they would sell my shoes to someone they know. Next thing was that I sent them a certified letter, in which I named which codes Mr. and Mrs. Shoe Savers have violated, listed them my rights as a consumer and offered them 50% of what they asked or, I'd file a claim in a small claim court by such and such date. Boy! They called me in 24 hours! Mr. Shoe Saver apologized for misunderstanding and agreed to take a half of the original price. When I came by to take my shoes and pay, they were nearly silent, just asked me to sign a letter of a good standing with them, which I did. read more