All but 1 employee was helpful. Everyone else acted like they were working for free. Standing around doing nothing !! No where to put my ishbhhh to pay . Crap everywhere because they were doing nothing. Shout out to Jayden for being the only one working hard!! read more

Customer service because today November 20,2025 it was a girl attending us with a lot of attitude it seems she was not having a good day and she took it on us. read more

Overall, our shopping experience was bad. Majority of the employees have a bad attitude. It took over 20 minutes to bring us a a pair of shoes, just for them to be the wrong size.There were many workers and not that many people, so I have no clue why it took so long. When we went to go check out, Sherlyn had a bad attitude when we haven't been anything but kind to her, both times I have interacted with her. Please hire workers with better attitudes. read more

Needed a new pair of "kicks" since the ones I bought recently from WSS are hurting after a few hours. Found something that would work (it's on sale) and of course none in my size. Tried another pair and flagged someone and it's the same thing, the demo is 1/2 size down so I figured at least try it, nope! Found a 3rd pair, guy went into the back for a few minutes then came back with nothing. I gave up after that. I get the ones on sale are limited in stock but even the regular price ones are limited in size, what gives?? Walked to next door (Famous Footwear) and immediately found the one! btw, much better customer service there at least they greet you when you walk in vs Shoe Palace "kids" staff will help you when they feel like it. read more

I LOVE the worker TONY!!! His information on the shoes are on point. He's relatable and he knows his products... Tony you're EVERYTHING!!! Because of him, y'all have gained a LOYAL customer. Thank y'all read more

Shoe Palace - This is the go to guy!!! He's the plug! - Shoe Stores Near Me - Las Vegas, Nevada

I was shopping for a pair of shoes for a gift and I didn't know exactly what I wanted. The team was very helpful but Jannett helped me make my final decision. She helped me find the perfect shoe for my friend and he loved them! Thank you Jannett and team for taking the time to help me find the perfect gift. read more

Went in just to look and my bf and I walked out buying 3 pairs of shoes -- Amanda was great! She was very attentive and helpful. Had very great suggestions and knows shoes well. Made my shoe buying experience the best I've ever had! Perfect example of what customer service should be. read more

I wouldn't say it was too busy when we stopped in, however there was 2 employees and enough customers that were waiting around to be helped. They also took quite a while to go in the back to get shoes. While waiting, the employee actually gave one pair of the shoe we wanted to another customer by accident. They left the store..she didn't communicate anything to us, she just smiled, talked to the other employee and finally said, we're looking for it." But what does that mean? Where is it? Mean while, other customers are lining up trying to be patient. We waited, but nothing was being communicated to us. Hopefully they make customer service a little more of a priority and learn what great service can do. read more

I absolutely love it here... Thank you Diane for always taking care of me... I have not been to such a clean shoe Palace... Everyone is super friendly and outgoing make shopping so much fun... Super organized... They really try to get to know you to make sure they make the right recommendations. I appreciate them following protocol wearing masks keeping everybody safe but above all giving the best customer service... Keep up the great work will definitely come shopping here.. I love shopping at Shoe Palace... I don't shop anywhere else.... Thanks guys I'll definitely be a regular, keeping people updated and recommending you to everyone read more

I was in need of shoes for the kids going back to school. My son saw a pair he liked and when he asked for his size, the worker left us hanging. We waited 20 minutes for them to come back with his size, they never did. Meanwhile, seven employees were in the small store twiddling their thumbs. One was folding and couldn't be bothered to step away from their task for two seconds. There were two customers at the counter, and one employee was helping them. The rest of the employees couldn't be bothered. They're too busy playing security staring at anything but customers. Not worth my patronage. read more

After coming from a horrible experience at Dickies, we honestly weren't in the mood to shop anymore. It was closing time and we noticed Shoe Palace still with their doors open, music blasting and associates at the door inviting customers passing by to come in and do some last minute shopping. Their positive energy was such a wonderful change, we decided to go in. The staff were so warm and friendly. You can tell they really enjoy themselves. My daughter got a shoe cleaning demo and we ended up purchasing shoes and some shirts! We will definitely be back! Great energy!!! read more

Customer service is awful, my mother was trying to buy my dad shoes for Father's Day and the woman with the glasses and heart tattoo on her face was entitled and extremely rude. I'd like corporates phone number considering all of the other reviews on this same person read more

The employees aren't helpful. The women's selection is lacking and significantly smaller than the men's. I thought maybe the men's selection is so big because a lot of the shoes could be considered unisex but the smallest they carry in the men's sections is a men's size 8 women's size 9.5. They also play the music incredibly loud. Whoever owns the company needs to reconsider a lot of factors. I won't ever be back. read more

I'm giving this location two stars because the current manager, Jannett, who has a septum piercing and curly, blue-dyed hair, was down right rude. We had bought a pair of Jordan's and has asked her if the shoes in the box were straight from the back and unworn (so not a display shoe) or not. She just gave us straight attitude. Take the words she said alone and it doesn't sound bad, the problem is that her tone of voice was uncaring and aggravated. As if asking a question like that was somehow too much for her. She could have easily went and found the employee who has grabbed the shoes and asked them, but no. Instead, she made us wait for about ten minutes standing the smirking with her arms crossed. In any business, customer service is key, but with THAT attitude as a manager, I can't imagine why people would ever come back to this location. read more

Waaaawww... I came before noon yesterday on Super Bowl day before noon and was kind of ignored by a young ladies at register. She has long hair... can't remember her name. I Left empty handed. Came back later, and it was a ladie on front door. She was a very motivated employee if I member correctly, her name is Luz. We told her we was window shopping on the way out she saw us leaving hand empty and she ask the right question and she place another employee in the front a gave us the best service wver!!! We spend 500. Because is hard to say no to her. Her motivation is unique... read more

Shoe Palace is a class act . To learn about nature on Earth day 2022 left a lasting impression. To feel support from the local community is a valuable gift that is greatly appreciated. read more

I was in need of school shoes for my son. After shopping around at different stores all-day, I decided to stop by Shoe Palace at LV South Premium outlet mall before ending my day. I was greeted by salesperson: George, great attitude and level of helpfulness. He was very friendly and carried a smile through my whole transaction. I ended up buying a pair of shoes and shoe cleaner. Both me and my son left very happy and felt welcome! I did let MJ (store manager) know that she has a great employee, and he deserves recognition. Will definitely be going back to this store! read more

I went to the South Outlet location for an exchange! Upon entering the store I was immediately greeted. I was helped by Million at the register. He checked to see if they had the size I needed. Unfortunately, they were sold out of my size but Million immediately offered to check other stores and have them put it on hold for me. He also offered to help me find something similar. I let him know I was going to browse. He said to let him know if I had any questions about any shoes. As I was browsing the store I was approached by several employees checking if I needed help! I found some Forces and Milani asked if I wanted to try the shoes on. She was really nice and helpful! The service in this store was exceptional. I will definitely be back to this location specifically! read more

Nothin but great service if you come here And shoutout to MJ for hooking me up with the great customer service read more

I had a great experience with Ashley last week. She greeted me upon arrival into the store and helped me find a cool gift ( airmax ). Ashley walked me through the different areas of the store and also helped me purchase a t-shirt and socks to pair with new shoes. She made me feel comfortable and the entire shopping process was seamless despite my shopping reservations during COVID. I will be back again. Thank you Ashley. read more

Love this location it's nice that they have Spanish speaking employees . Ashley and Juan helped me out the staff is very friendly and helpful. Definitely coming back to this location. read more

My first time visiting Shoe Palace and I was really impressed with the selection and the store was organized. I was immediately greeted by the associates and one of them helped me pick a pair of daily shoes. Comfort was really important to me and they helped narrow down the selection. I will definitely be back! read more

Employees think they're too cool for good customer service, and wasn't letting me try both shoes on.

Worst shoe palace ever!! Employees don't even bother to ask if you need help, looking for a shoe size. Employees talking with each other about their personal lives. The girls that work here are sooo rude. Never stoping at this location ever again! Terrible customer service!! read more

7/25/22-MJ was on point working the floor with multiple customers including my husband and myself. She was sure to make sure everyone she was in contact with, had her direct attention not just looking at us as another sale. She is a true example of customer service. You've got gem in MJ! Big Aloha to MJ -Danal & Edgar read more

My husband was looking for a pair of shoes as his trusty old Huaraches were too old to be worn. We were greeted immediately, and not just with the boring "welcome" greeting, but with a warm welcome that showed that the employees are genuinely happy to help you. Gil helped my husband find some shoes in his size and had a positive attitude the entire visit, even after we asked for multiple sizes over and over again. Overall, the positive atmosphere makes for a comfortable and enjoyable shopping experience and my husband left with a new pair of shoes! read more

Sad, customer service? Or just holla when you're ready? Nvm they rather just look you up and down and still refuse to offer service.

The worst customer service. Very rude. Didn't help. Staff sucks. No smiles. Didn't inform is

Amazing customer service from jalen and Ashley! They Know what they are doing he would help me figure out what shoe would actually match my style, and he was right. I'm in love with my new shoes. She made sure I was being taken care of and that I was getting helped. She was definitely on her shit, amazing people. 10/10 read more

One of the best shoe buying experience I ever had! When I first walked into the store the employee named Zekiah approached me with a big smile and asked if I needed any help. Me being a bigger shoe size, it's hard to find shoes that I like in my size. And the ones that I came for were not in stock. However Zekiah suggested to me a different shoe brand that may be in my size 13. I usually ONLY buy Nike shoes. I told him about my past foot injury and how I'm very picky with shoes and needed good arch support for my foot. Right away he had a great suggestion for me to try on, Puma and I was hesitant. But he was funny and had a very professional demeanor. And The Puma Shoe Palace Collab was the best fit. right when I tried this on my foot pain went away. Great experience I will be shopping there again. read more

Roughly a year ago, I came in to one of your store locations in Las Vegas, Nevada, at the South Premium Outlet Mall. I was hoping to buy a certain pair of shoes that was being displayed the weekend prior. However, I was not entirely sure if I was going to commit to buying (although I knew that I would end up doing so) the shoes, so I brought someone in with me to give their opinion. To our dismay the shoe was no longer on display. I asked an associate if they were discontinued or sold out in store. She then proceeded to ask for my size as if they had them in store still, and I then told her that I was not sure about the purchase yet, but I wanted to show the person that I was with. The associate's whole attitude changed when I said that, and became rude and hostile. She had then proceeded to tell me that they suddenly did not have the shoe in stock. This whole situation was mind boggling to me. The main issue that I had with the customer service was the way that she had gone about the situation. She could have had a completely different attitude with me but the fact that she had still chose to be cold and hostile with me is incredible. There was an associate next to her that just stood there without saying anything. She treated me as if I did not know anything about shoes, when in fact I know a lot more than she would think. Regardless of that fact, I did not appreciate how demeaning she was with me and the individual that I was with. Even just walking into the store I did not feel welcomed, instead I felt severely judged. As I stated previously, I am a sneaker lover, but this experience does not make me want to return to this specific shoe palace. The other locations in Las Vegas were amazing. They actually helped me, but somehow the bad experience outweighed the good ones. It only takes one time to ruin an individual's experience or even perspective. Even after leaving the store in complete annoyance, I asked the person that I was with if they noticed the inappropriate attitude, and they did. That had confirmed that this whole situation was not just in my head. read more

came to buy in this store today 10/24/22 transaction 118578,,, when we came home discovered there was only 1 shoe in our box. had to go back to the store and we dont even live near this store. when we went to get the missing shoe, associate george didnt even apologized for the inconvenience. even had the audacity to ask if i just wanted a refund,, how incompetent, bad customer recovery. ur better off somewhere else... dont go to this store . if i could give a rating of negatove value i would... read more

The entire staff at this location are beyond helpful. Myself and my daughter had a great experience here. If you're looking for a shoe place that'll cater and go beyond the norm with laughter and good conversation I highly recommend you run to this location . Josue,Mia & John are professional, fun and energetic ....awesome experience. I'll definitely be coming back to shop . read more

Very bad customer service and rude workers, Workers would just look at you from head to toe, didnt seem like they were working, more of hanging out. Wouldnt recommend this place. The fashion show branch was way better. read more

Amari (or Letty or something is what it sounded like on the phone, you know who you are) is so whack, she answered the phone with a crusty ass stank ass stale attitude, I could smell her cavity filled gingivitis looking ass kickin halitosis breath thru the phone. Then I asked her if the store had all black huaraches in size 12, she said, and I quote, "I would have to look" and hung up the phone lol smh dude, work on your game lady. "I would have to look" lookin ass, yeah no shit that's why I called lol . Like if you don't wanna work there, do the store a favor and quit, I bet your coworkers are sick of your dingleberry ass, skid mark, skid row, week old hot n spicy McChicken in the sun ass attitude too. So I call back, some nice dude was helpful af and tells me they got the shoes. I end up walking in the store to get the shoes I was looking for, get mad dogged by the chick with the orange dreads standing in the front, and the tall chick behind the register was going out of her way to avoid eye contact with me when I walked up to ask her for them shoes, so I left & went to finishline(which was $20 cheaper for the same exact shoe as well, so that's God's Plan for y'all making me leave to go to Finishline to save some money) since nobody wanted to make an easy sale off me in Shoepalace. "I would have to look" *hangs up* lmaoooo I can't make this up, that's some solid comedy content, not gonna lie. Have a blessed day!!! read more

Terrible customer service. The workers do not take their job seriously here. They are always just hanging around talking to each other. They seem to be annoyed when you ask them for help. read more

I will never buy from here again. Wish that we didn't even purchase what we did. Manager is extremely rude. Treats customers as if they don't matter. Rushes you through the process. Acted as If she was super busy and couldn't be bothered all while there were at least 6 other people working on the floor. I wish I would've came here to read reviews prior to spending almost 300 dollars. Whoever owns this needs to fire her. read more

Terrible service. Walk in to shop and all four sales associates couldn't be bothered to ask us if we needed assistance because that would mean they'd have to actually work and stop their socializing. Even if I did find something to buy, I'd rather find it online and avoid wasting my time or giving anyone "working" a commission from the sale. Save your money people, go to online. #wasteoftime read more

outstanding customer service and helpful employees at the 1725 s . rainbow blvd las vegas,nv . assistant manager ddvontae goes the extra step to satisfy the customer !!! i would strongly recommend this location !! great experience will be shopping there again !!!! read more

Absolute worst customer service ever. Went to the store on 11/4 to purchase a pair of og air Max 95s. When we walked in the 3 sale associates were too busy dancing to greet anyone walking in. I walked over to the air Max section and found the shoe I'm looking for, again no one asked if I needed help. I tried the shoe on and looked in the mirror, again no one greeted me or asked if I need a size. I put the shoe back on the wall and walked to the kids section to look for a shoe for my kids and finally someone coming out the back room clocking out finally asked me if I needed help. At this point I decided to go elsewhere and purchase these shoes. As I was walking out, I guess the 'manager' asked if I saw anything in the store. Maybe if the store focused on customer service vs dancing, I would've purchased some shoes for the family. I highly doubt I will ever come back to this store after this experience. read more