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    Shoe Mart

    3.3 (42 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 3 weeks ago

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    VERY POOR QUALITY PRODUCT & SERVICE. Shoe Mart Olakai slippers tore at the heel after just one week. At first Shoe Mart would not stand by their product and denied my request to replace the defective slippers. After not backing down, Shoe Mart finally agreed to replace the defective slippers, but after waiting over 2 weeks for replacement slippers, the slippers sent to me were the incorrect style. Shoe Mart offered NO apology, and left me with no slippers at the start of winter. Looking at other reviews, I now question the authenticity of Shoe Mart's products. Shoe Mart failed in both quality of product and the complete lack of quality in customer service.

    Commando sole put on my Alden 990 Plain Toe Bluchers. Alden wouldn't do it, but The Shoe Mart would! I love these guys.

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    Photo of J R.
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    6 months ago

    Great customer service. Go see Lance Raymond. Excellent quality shoes and hard to find sizes and widths

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    2 years ago

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    1 year ago

    Excellent service - was able to get the help I needed in finding the perfect shoe for my wedding.

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    2 years ago

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    2 years ago

    The Alden selection is second to none. Always getting in new inventory. The staff cant be more accommodating and friendly!

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    3 years ago

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    6 years ago

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    10 years ago

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    13 years ago

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    16 years ago

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    11 years ago

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    Dan Z.

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    9 years ago

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    11 years ago

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    5 years ago

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    11 years ago

    Super fast shipment to wherever I needed my shoes (Canada, Germany). Fantastic shoes at bargain prices. THANK YOU!

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    13 years ago

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    11 years ago

    I have bought several pairs of shoes from Shoe Mart and I have never been disappointed. Great selection and excellent customer service.

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    8 years ago

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    11 years ago

    Fast shipping great prices on quality products

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    16 years ago

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    9 years ago

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    15 years ago

    The salesmen were incredibly nice and knowledgable. Excellent selection. A type of local business that everyone enjoys supporting.

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    11 years ago

    I have bought my Aldens at Shoe Mart for years. Huge selection and great customer service.

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    11 years ago

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    Page 1 of 2

    Ask the Community - Shoe Mart

    Review Highlights - Shoe Mart

    Last time I was there I mentioned my Alden's back home needed resoled, but Alden was taking up to 10 weeks!

    Mentioned in 9 reviews

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    Shoes 'N' More - Darien, CT Shoes 'N' More store.

    Shoes 'N' More

    3.0(2 reviews)
    5.6 mi

    So terribly disappointed in this company. They present themselves as boutique and their locations…read moreare in affluent areas. But they don't treat their customers with the courtesy one would expect from a boutique in an upscale area. Target treats their customers with more respect. I bought a $400 dress that ripped after two wearings. It was a summer dress and didn't realize it was ripped until I pulled it out to wear in summer 2024. I brought in and they told me too bad, too late??? It was over a year. Suggested I call the company myself. This wasn't some cheap dress. I though incorrectly that they would stand behind their merchandise. I have spent at least $ 5,000 between their Rye and Mt Kisco stores and expected to be treated like a valued customer. Did I expect a 400 credit? No. But at least something to recognize the dress was and defective and acknowledge my business. Some kind of credit. I will never shop here again. Be warned.

    I've been to quite a few Shoes N More and Darien's store is DEFINITELY my favorite. Do yourself a…read morefavor and go see Donna and Maria! They are both absolutely fabulous. Beyond personable, I felt like I knew these two lovely ladies forever. I was greeted with a smile immediately when my husband and I walked in the store. I tried on a super cute boot in a size that was a bit too tight. Maria instantly called another store and the boot was in Darien that afternoon. I couldn't ask for better service. Such a breath of fresh air as I did NOT have the same experiences in fellow stores. It's so easy to be nice and these women have it down. Just have to exercise self control and not spend so much money there! Will definitely pop in to say hello when in the neighborhood.

    Shoe-Inn

    Shoe-Inn

    2.9(8 reviews)
    1.8 mi
    $$$

    Wow, I am struck by the fact that the entire chain gets poor reviews. I have had good experiences…read moreeach time I have dealt with one or another of the stores. I took two trips to the area pre-Covid and each time had a successful experience. The shoes were expensive, but now I buy from this family-owned small chain online and have never had a problem. They have very good sales and if you are concerned about a large outlay upfront, they do take one of those pay by month apps, so you can enjoy your shoes without breaking the bank short-term. That said, what I like about the place is the large variety of designer shoes they keep in stock at each store. The staff is not ultra-friendly. My very first time there, in Westport, I spied a gorgeous pair of Pliners for around $600. I asked for my size and it wasn't in back. So, as always happens, I checked the size of the floor sample and it was my size (6). I tried that one on and it was perfect, so I asked them to find the matching shoe. With a bit of grumbling, they did, got the box, and then, I said quite innocently, since this is a sample that presumably may have been tried on, is there any small discount for buying it? Nope! End of discussion. Since these were quite unique (black suede with marcasites) and the soles looked perfect, unworn, I went ahead and paid full price. My second trip was to the Greenwich store about 18 months later. There I got a friendly reception and found another stunning pair of Jon Joseph shoes (grey velvet with leather tassels), paid full price and was quite happy. After that, I watched (and still watch) for sales online. Their entire inventory is available that way and one can take advantage of the dozen or so brick/mortar stockpiles. They almost always take 20-40% off. The shoes are usually made in Europe and will last a lifetime (I have Pliners that are 30 years old and wear them weekly, just once having them re-soled; they are all made in Italy, thank the gods). They even now carry my latest obsession, beautiful, comfortable, affordable Marc Fisher shoes! Shoe-Inn ships immediately, they have great and responsive customer service if you call or email them and the quality is incomparable. So, if I were to go back, I would still brave the frosty reception here and there, would go when they have clearances, preferably, and appreciate the fact that these shoes are not only fashionable and beautiful, they are a sound investment, foot-ware-wise. (Far left Pliner pair are over 30 years old!)

    Two stars for the great Merch. Zero stars for the staff. Years ago there was this awesome sales…read morewoman ; I moved away for a bit and she's no longer there. Every time I go , I get ( we don't have your size) or , they don't even ask you if you need help. I love shoes n more up the road , better service and goods

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    Shoe Mart - shoes - Updated May 2026

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