I've been in this store twice looks very dirty very unorganized very limited on a lot of their…read morebrands of shoes nobody ever asked to help you they just sit up front by the cash register and talk and play on their phone prices are as much as they are anywhere else I don't see any savings

Don't go and spend your hard earn money here because they charge you 2 times form here and don't…read morewant to accept accountable for it. Let them close down I have contacted the bba about this shady business. I'm not the only one that they done this to. So beware for this scam of a business and take and spend your money elsewhere who doesn't charge you 2 times for what you are buying.

How many times have you encountered a specialty store that lived up to your preconceived notions…read moreabout the business, but surpassed those ideas? If your answer is "Never!" or "Not very often!" then I will tell you that I was a member of that club. That was true until today. I have Parkinson's Disease, which affects my gait when walking and erodes the strength in my muscles, especially my legs. However, a friend suggested that I make an appointment at the FootWorks store in Pickerington, Ohio, and just see what they can do for me. She allayed my concerns that they "would only want to sell me orthotic inserts." she told me this store would talk to me about what I needed to ease my pain and suffering, yes suffering. My wife and I made an appointment, and due to a customer cancellation, we were able to get in earlier. So, today we went to the store. Justin, co-owner, greeted us both. Then, he talked to me about my needs. I explained my need to get shoes that fit properly and allowed me to walk safely. My wife and I are participating in "Moving Day" in October, to support the Parkinson's Foundation by fund-raising and walking a full mile course. Even though I have contracted painful cellulitis in my left leg, I am still determined to complete the distance. Justin was friendly, helpful, and knowledgeable, and "willing" to work with me to provide the tools (shoes) to accomplish my personal goal. I knew my own shoes did not fit and caused even more pain and trouble. He measured both of my feet and told me he knew why I was having pain. My own shoe, a size 11, was not the correct size for my feet. I am really a size 12 1/2. No wonder I had blisters, bruises, and my feet hurt all the time! What a relief to hear that something could be done! But, only buying shoes that were my correct size was not the answer. I needed shoes that supported my feet, alleviated some of my pain. Justin showed me several different walking shoes "in my size" that surprised me with how comfortable they were. My walker is used for mobility, and as Justin and my wife watched me walk down the hallway, they remarked about how I was standing taller, my ankles were unlocked but supported and I was not dragging my feet, as I normally walk. (A common characteristic of people with advanced Parkinson's Disease). My belief about any business has always been that "customer service is the hallmark of any company." If you feel the same way, then check out FootWorks where you will be given outstanding customer support and shown quality products for your foot needs. The FootWorks Store is highly recommended by my wife and me. I ordered a pair, but will sadly have to wait till next week to get them shipped to the store. However, I have waited far too long already to get good shoes like these, so one week isn't really that long. Besides, I need to heal from my cellulitis so that I can continue my mile-long walking goal with my team. Maybe I'll see you on Parkinson's Moving Day. We'll likely recognize each other by how comfortably we are walking around on the trail!

Best in the state. Period. Everyone I recommend that has gone here has benefited to a much better…read morequality of living. I've sent 30 years and 80 year Olds there all with amazing results. The feet are more important than we know, and certainly nothing we put much thought into until something is wrong and quality of life stinks. Here they truly care and help to improve your general health and well being.

Well, I haven't wanted to get to point of writing this negative review about Sole Classics but it's…read morelong overdue after trying to resolve on online purchase situation with them. I want to inform all prospective customer both in person and online of risks of buying anything from Sole Classics. My review is based on my unfortunate experience and my efforts to collaboratively get customer service help from them but it takes two to collaborate and only one not achieve this. My son bought a pair of shoes online on July 4th, 2025. He did have a mobile payment issue so he called in for help, the person was nice and directed him to desktop website. He was excited to get his shoes via FedEx which he did on July 11, 2025. So all is good so far, here's where the problem begins. My son tried on his Saucony shoes 10-1/2 and within 5 minutes they were painfully rubbing his left heal. He has been a 10-1/2 solid for about 5 years. Never has had an issue with any brand from nike Jordans, Fila, NB, Saucony to name a few. So to have this problem is unfortunate, I said wear inside to not get them dirty, give it a day or two. He wore them more same day and the next and still causing pain..so I said return them you just got them. He said he can't return for refund, only a return for exchange /store credit. I was like huh that's not the norm, usually it's 72 hours from receipt for an online purchase, he says they have all sales finals and the document in FedEx box says 14 day exchange policy starts from date of purchase. I was like nah, that's not right. Sure enough, the document in shipping box says it, I called store in Columbus to inquire, got a nice guy who said oh sorry about that, I don't know why it says that don't worry, we have you listed as start date of July 7th, 2025 not July 4th. I said shouldn't;t it be where he got from Fedex which would be July 11th? he said a manager would know but one not available. I called on Sunday 2 days later, got the same nice person who helped him with mobile payment website issue, Adama who happens to also be store manager, he said sorry about that 14 day timeframe starts when you receive it which in our system shows as July 11th date FedEx delivered it. I thanked her for help and time. I was told return process start could be done online, I went online next day and website said time has expired his purchases not eligible for return. ‍. I called Monday July 21st got last. mgr Brian, he was nice and empathetic and said to write an email which he would forward to owner to make a decision about full product refund. I said website doesn't state transparently all sales final. They have it well hidden to click on very small font at bottom of page. Nothing open about this company with all sales final policy or its; 14 exchange policy. It serves interest of business and hurts customers thinking time has elapsed to return/exchange shoes. Luckily I'm consumer savvy but imagine if I went by their correspondence and one employee saying July 7th..?? I asked for full refund and started process with Brian said he talks with owner daily and its' been 3-1/2 weeks and they haven't granted full refund. Wait Brtian said after 2-1/2 weeks waiting I could ship back the shoes and if they find a defect a refund would be given..lol I write back I don't trust Soel Classics and asked what is the criteria to deem them defective..no intel or response further insight to that criteria. I emailed Brian sorry not going to blindly send them to Sole Classics cause once they have shoes they can say and do what they want now I'm stuck. Ive asked several times and warned I would go this route and AG complaint route, I don't want too, look at my reviews, they almost all 5 star reviews. ok gonna run out of space t write..bottom line their return refund policy not openly listed all sales final this is by design so ur stuck with shoes. 14 day policy deceptively listed on shipping docs as starting date of purchase but verbally you may be told various other dates only if you're wise enough to inquire. Imagine if you go by their document with shoes delivered?? all of this favors the business and hurts consumers. I had to write so you don't buy from them because you too may easily be stuck with shoes and trying to resolve with them yeah not gonna happen probably, it hasn't for me. I contacted AG Ohio office to appraise them of above intel. If they had just said hey well allow refund for shoes I woudn'ty have written but I do not agree with any business acting in deceptive business practice for all prospective customers. I noticed many other online customer issues with Sole Classics upon starting this process. If only my son researched before hand, he has learned valuable lesson don't but from Sole Classics and this has bene a very hurtful negative experience for him as a young consumer. It should could have bene a very positive one even though shoes didn't fit as all other shoes have. A real bummer, places needtobeethical

Amazing street ware store! Beautiful shop, great selection of brands, super friendly employees!…read moreStop through!

I continued my search for waterproof shoes in Grove City! First time in this store and I was…read moreactually referred to Dick's Sporting Goods by Foot Locker when they didn't have what I needed. I was impressed with the customer service at Dick's and found the employees friendly and helpful. A little pricey to me, well no discounts, but the selection was great. I will add that you can find everything here, from clothing and sports equipment, to shoes, fitness gear, outdoor equipment, and even grab a canoe! Loved that and would return!

Service is great a lot of variety, friendly staff. They have a very good selection and I have…read moreincredible value.

The selection and staff are great. Love shopping there. My whole family can find exactly what they…read morewant.

I was lucky enough to be a part of someone's first day! I haven't been to Logan's Shoe Shoe in…read moreyears, or any shoe place, actually. I'm an anxious shopper. The lady who checked us out was so very sweet, and accommodating. It turns out it was her first day on the job. I hope the shoes last for years, but hopefully when they wear out, she's still there. I only wish I'd gotten her name.

I recently visited this store and staff were far too busy on their phones to bring out the other…read morehalf of the shoe pair I wanted to buy. After repeatedly walking the store length multiple times searching for an associate, one finally bothered to get the other shoe..of the wrong pair. When I pointed out to the manager that over 8 staff were on their phones, she tried to turn the situation upside down and accused me of being intoxicated and refused me service..and called the police. The official report details the reality of this situation. I contacted corporate and offered details and photos about the incident..they never responded back to me about any desire to rectify the situation, despite the details were captured in a police report! This store is their closest one to their HQ..and they didn't even bother to do anything about the situation. I encourage anyone visiting the store to expect the same behavior..DSW could care less. What's the point of a large selection if the staff won't bother to bring the other shoe from the back. I WOULDN'T GET ANOTHER PAIR OF DSW SHOES HERE IF THEY WERE FREE.

Haven't been here in a couple of years and it's changed for the better. Effort has been put into…read morethe layout and experience in the store. Sales associates are still very friendly. There was a coffee machine in the middle of the store; which was interesting. The selection of footwear is hard to beat here. My only gripe was that online pickup precess was a little confusing. My box was sitting on the wrong shelf;f and you still have to wait in the register to check out. It won't deter me from getting another shoe deal in here future..

My visit here was pretty quick. I have a pair of Red Wing Shoes back home from Illinois but i know…read morethat they have a lifetime warranty on their shoelaces and I wanted to see if they actually stuck by there lifetime warranty. That being so, it is true! I was able to get brand new shoelaces for my shoes that took a turn for the worst on me after about a year of abuse. They're not the right shoelaces but you know what they are better than the ones that I originally had. Staff here was modest for the most part and the selection of shoes hair were pretty good with the new selection in stock.

Terrible customer service. The lady at the counter is extremely rude. I overheard her tell…read moreanother customer who was leaving the store to "get the f*ck out of my store." The store is small so I heard their conversation at the register too. The customer was there to return boots that they had paid cash for. The lady at the counter rudely told them "we're not giving you cash". The customer made a comment about the lady at the counter and that's when she was told to "get the f*ck out". I left too. I'm not spending money on a place like that. Especially when there are other locations of Red Wings with good service.