I wish I could give a lower than one star rating for this store, really!
I can relate to the experience of Tanner F., of sheer rudeness but in my case it was also "not so subtly racist".
I don't write reviews in general, not to mention a negative one. But this time I decided to write because when I asked to talk to the store manager, I found out that the manager was the same woman who I wanted to complain about.
I have shopped at this store (and bought shoes). And very single time there has been a subtle racist comment in addition to overt rudeness. Every time there was this feeling of being diminished and slighted. I ignored it as me being overly sensitive or that it was not personal or must be just my imagination etc..
This time, this woman came to the isle where I was trying on the shoes and profusely apologized to the only other customer (a white woman with three teens), saying, "I apologize for the mess, of course it is hard for you to find anything here" and "I assure you, only two minutes ago it wasn't like this". After this I came to the conclusion that it was not my imagination and in fact I was being singled out for being "uncivilized" and messy. Again a few minutes later she came back and asked me if I was "buying". I did buy two pairs of shoes. Later watching something on the news it just hit me that may be my inaction has embolden this person to keep her attitude unchecked and to be unaware of it. And that I should speak up. I decided to return the shoes, pay a little more somewhere else and never to enter the store again.
Dignity should not be up for bargain. Shoes can be bought from some other source, that do not ask you to trade your dignity for convenience or lower prices. Please, be mindful of not only how they treat you (with rudeness), but also how they treat the "others" (with blind bias). read more