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Shoe Dept. Encore

3.0 (3 reviews)
Closed • 9:30 am - 9:00 pm

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That Boot Store - Front Counter

That Boot Store

4.4(7 reviews)
1.5 mi
Family-owned & operated
Free estimates

I LOVE THIS STORE! Great, high quality merchandise. The BEST customer service. I've been to boot…read morestores all over the USA, Will tell you...THIS IS THE STORE! Thank yall so much!

Took a pair of work boots for exchange on 12/4/25 that were less than 30 days from purchase and had…read morethe box and receipt. I explained the soles were not slip resistant as well as the boors were not water proof as marked, both were a requirement for my job. The young man at the counter insisted on arguing with me about the specifics of the waterproof rating of the boot. I simply asked if he would honor the store's return policy at which time an unidentified female employee(possibly manager) approached me and started yelling and screaming at me regarding the boots. She continued to argue with me about waterproof and non-slip ratings while I explained to her I have only worn them a few times and had almost slipped several times and my feet got soaked during a slight rain. I also explained I've had several different pairs of work boots from the store all which met the requirements I needed for my job unlike the boots I wanted to exchange. I was eventually helped by another female employee and was able to exchange the boots. While checking out, the first female attempted to apologize for yelling at me and during that conversation once again started yelling and talking over me and was extremely rude. I was thoroughly embarrassed and humiliated and do not think I was treated with respect nor as a loyal customer. I'm not sure the name of the female employee that helped me exchange my boots, but she is a great addition to That Boot Store, the other 2 employees are horrible and very rude

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That Boot Store - New Store Front

New Store Front

That Boot Store - New Store Front

New Store Front

That Boot Store

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Shoe Dept. Encore - accessories - Updated May 2026

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