Very clean store, and many shops around it at the pier. The staff was excellent, very knowledgeable, and knew where all the items I were looking for we're located in the store. read more

Nice and clean, but walked out at checkout. Single clerk and a line of haggling snowbirds wanting to use coupons with sale merchandise not eligible for discount coupons. read more

Jewelry counter staff was ineffective. Being unable to multitask in a customer service position is a disadvantage to say the least. Having an argumentative disposition is also not the best way to represent such a large chain. Soured an otherwise pleasant experience. read more

JCPenney - Ineffective customer service in action - Department Stores Near Me - Panama City Beach, Florida

Checked out with a guy named Tim. He was more concerned about getting me to sign up for his credit card and giving me a shitty attitude than remembering to even take the security tag off of my jeans which I didn't find until I got home. Kiss my ass Tim do a better job!!! read more

And another thing when I finally did find a fitting room in the Junior's department one side was closed off and the fitting room attendance came in talking about what pigs customers were hello check to see if you got customers in the fitting room before you refer to us as pigsI used to be a loyal JCPenney's customer started shopping there when I was in my 20s. The store at Pier Park has no selection for women that are a plus size and what they do have then you go to the fitting rooms and they're all closed because of staffing issues I had to walk the store to find a fitting room which I found partially closed in the Junior's department. And just because I'm a plus size does not mean that I want clothes to either go out clubbing like neoprene or that I want something my grandmother would wear they need a better selection for the younger crowd that just happens to be a little bit on the larger side I do not recommend this store. read more

1/19/16. Saw Cassidy for a cut and style. egads!!!!! I just wanted the sides trimmed and the very low back cut short. I had to stopped her from cutting my sides any shorter, they are now only 1/4 inch long. She had to get her manager to help finish the cut. Seems she had only worked at the shop for 2 months, but had completed her year of school. What do they teach them. I am thoroughly discussed. How can I cover my scalp? Someone needs to take her scissors away and she should find a new career. read more

Was in desperate need to have my hair done and new to the area. A friend suggested jc penny salon, I called and got an apt 2 days later with Maria. She was so attentive, nice, she listened and my hair come out amazing! She did an ombré with a cut and styled it special as it was my bday. The price as amazing and I'll definitely be back! read more

Actually, the best JC Penney store I've been to. Very clean and a very good staff here. Great sale items and they always are helpful. Recommended. They double check sales prices when ringing up items and accept any coupons or discounts you may have. 5 stars, all the way. read more

Super nice, clean store. Friendly, helpful staff. Well stocked and great sales. Super nice location! read more

JCPenney - Department Stores Near Me - Panama City Beach, Florida

Dorothy helped us out looking all over the store to find the item we looked for.She left her spot on the register . A great friendly helpful associate! She definite went the extra mile excellent customer service. Thank you Dorothy made our day. Axel B. read more

Another typical department store for women. I found a total of three racks of misc. coats/jackets. Nothing that I was looking for. However, the women's section had rack and rack after rack of coats, jackets, hoodies, and pullovers. What gives?? Are men not as important as women? On the plus side, I didn't have to walk thru a chemical bath of perfume upon entering the store. read more

Get service at the salon with Camellia. Gave my 11 year old a cool hair cut to start his middle school year. I have been comming on vacation to panama city beach for years with my children and I always stop here to shop for school clothes and get a new haircut for them. read more

I have been to this JCP many times since I've moved here and every time I have been someone has always asked if they could help me find what I'm looking for. My husband even had an employee help him pick out a suit for work. The staff is very pleasant and the store is always clean. Love it! read more

Love this store for home goods and Liz Claiborne. Great prices and it really pays to have their credit card. Staff is usually helpful.

I took back an expensive Cuisinart coffee maker that didn't work right to JCPennys at Pier Park and they said they do not take back coffee makers that are used. I told them I had to use it and that is how I knew it didn't work correctly. They refused to give me back my money even though I had the receipt. That coffee maker cost around $100 on sale. They said I had to try to get my money back from Cuisinart. Have you ever tried that experience. Seems like the consumer always loses out. I will never shop at Penny's again. This is the second bad experience with JCPennys. Employees state they have to abide by JC Penny's corporate headquarters rules. read more

awesome service/staff. They were under some construction for a NEW Sephora to open in October -- can't wait

Have always gotten my haircut at JCPenny hair salon at pier park while here for the winter. This time I was booked with a girl that had no idea how to cut hair( the thing I know now the long time operator that booked my appointment knew this) I got a very bad haircut. Thought about returning to talk with Beverly Sue(shop manager) also so she could see my hair but decided it would serve no purpose. I learned a valuable lesson that day .. the girl thought I was a new customer (also she was very unfriendly) I will never return to JCPenny salon.. I will miss you Beverly Sue. Barbara from Indiana read more

I agonized over writing this for months (Penney's was one of the first credit cards I ever had. Way back when. But their actions in this incident cannot go un-noted). Our 20th wedding anniversary was June 15, 2016. On June 6th, I purchased an emerald-and-diamond ring with a maintenance agreement from Penney's at Pier Park in Panama City Beach. When my wife took it to her jeweler to be sized, she took a quick look at the ring, stated that one of the stones was cracked and handed it back. No work was performed on it. When my wife took the ring back to the store, the sales person summoned the manager, who refused to do anything about it. His excuse was that there was no original receipt, but he was presented with an account printout showing when, what, where and how much and with a reference number. I don't know what a receipt, original or otherwise, would have told him that the printout didn't, but that was what he said. And he claimed that, since someone else had worked on the ring, nothing could be done. I don't know how that man got his job, but it wasn't by listening. J C Penney founded his store on Fair and Square. Penney's operates its Pier Park store on Buyer Beware. Shop there, if you will, but be very leery of buying anything that sparkles. The store will keep silent and sell you defective merchandise. And then refuse to do anything to make it right. read more