Usually, I would not even think about going into a store called Shoe Fly, BUT, when I'm given a…read more$100 voucher to go get steel toed shoes for work, I do. I stopped by on Tuesday expecting this to take at least 15 minutes and come to find out I was in and out in less then 10 minutes. I was greeted as soon as I entered the work section and I was able to pick out a pair of steel toe new balances very quickly. The gentleman helping me out was super nice and super fast at getting me in and out as quickly as possible. My trip to Shoe Fly was a good one and thanks to some excellent customer service you guys definitely found a new customer.

I definitely will not be sharing my business with this establishment. I found them to be quite…read moredisrespectful and dismissive. I called to discuss the matter and was unheard. Clearly I am the wrong color for this establishment. Will NOT RECOMMEND this establishment to anyone. Disrespectful and absolutely no respect for providing customer service.

I was diagnosed with bilateral posterior tibialis tendonitis and was limping. After my first visit…read moreto UPMC REHAB SERVICES with Alisa Miller, PT (who is the best therapist I've ever met), I was recommended to go to Achilles Running Shop in the West Erie Plaza, Erie Pa. Alisa said; "Go there. They're really great. I just bought my stability sneakers there two days ago. Tell them I sent you, and I believe they give you a discount." Well, I was never a runner and never heard of the place, even though I've been to the Plaza many times to other stores. Previously, both my husband and I were loyal customers to Erie Shoe Fly/Meeker Marshall on upper Peach. My husband gets his steel toe work boots there, our sneakers, and my orthopedic S.A.S. shoes as well. These S.A.S. shoes were NOT helping this time at all with stability, even with my Powerstep blue insoles I got from there. I am a very active, 60 year old, retired Registered Nurse, who has worked in direct bedside nursing for 36 years, and have chronic, constant joint pain in my hips, a prior lumbar fusion, and now this affliction! Ouch. Needless to say, I was skeptical someone would be able to help me. I'm no "runner" or athlete". I'm a mature, retired person. So, I looked imtheir store up online and read their reviews. Frankly, some were not-so-great, dating back to 2017. But since my PT recommended the place, I decided to go. My friend and I went into the store on February 26, 2025. Right away, we noticed the store was immaculately clean, and had a ton of really attractive looking shoes. We were immediately greeted by a younger, warm and friendly associate named Kim K., who saw me limping as I began to tell her my story. She immediately knew what to do, and set off bringing me at least 10 to 12 different pairs of shoes. I needed special insoles too, and she brought me these orange colored, Powerstep Plus insoles with the "met pads" for metatarsal relief for my fallen arches. Ooh, those feel nice! A big drawback was they didn't have my size in stock for the insole. Apparently, the most popular women's size is 9-9.5 and they sell out quickly. I ended up purchasing a pair of Hoka Bondi 9 stability sneakers. They are SO attractive with all black cloth uppers, white logos, and a thick white bottom. I am so used to my "old lady shoes"---the S.A.S. shoes, lovingly termed by me, due to all smooth, leather uppers and the rounded toes. I always feel self-conscious when wearing them. These shoes are very nice looking and feel PHENOMENAL. I am also going back to get the Hoka in all white, because I need a second pair for summer that will be able to stay clean. These sneakers are easy to wipe off and stay clean. I hate wearing shoes that stain easily and look dirty. My PT told me I am going to need to wear these shoes all day, every day, for the rest of my life, due to my fallen arches. That is why I am getting two different pair. I am very impressed with the padded running mat that circles the store, which made it super easy to try out your shoes. And, they have this incredible, huge, arc shaped bench, with a thick, "temper pedic" style, gel cushion on the bench. With my back issues, it was extremely comfortable when my feet were in such pain. Thank you very much to the person who designed that mat and bench idea. Kim K. was so compassionate and patient with both of our questions, and was just determined to get me some relief. Sorry, Shoe Fly. Besides my husband's work boots--- you probably lost two loyal customers. Go to Achilles Running Shop in the West Erie Plaza in Erie, PA. Yes, they are over one hundred dollars, but so are all the support shoes at Erie Shoe Fly. They are WELL WORTH THE MONEY to help with pain. Also, they DO offer a 15% discount if you're are sent there by your physical therapist or doctor. They also offer a 15% active military and veteran discount, which my husband is. It's really comforting to know there are caring and knowledgeable staff right here in Erie to take care of our runners, younger athletes, AND us older folks with injuries and pain issues. Thank you very, very much, Kim K.! A very satisfied customer, Mrs. Janine Utegg

I had an amazing experience in first trip to Achilles store today. A recommendation from a family…read moremember sent me there to fix a foot pain issue. Kim was my sneaker expert and I use that expert not lightly and she had all of the right answers to address my planter faciitus issue. Kim showed me 5 different shoes to present a broad selection to allow me to make my choice on quality and price. I couldn't be happier with the service Kim provided and hope the management give her the plaudits and rewards she deserves

Went to get school shoes and had a coupon for 20% off athletic shoes. Nope. There is fine print…read moreand it doesn't apply is what they said. Wouldn't work with me. Couldn't tell me what it did apply for. A lot of people trying the same thing. Why have the coupon except to get people in. However corporate gave me a coupon for next visit. I don't know if I'll go back.

I always buy shoes here. Clean and friendly. They always have a good selection. Location is…read moreconveniently behind the mall. More women's than men's but that's the market. Great place for higher brand men's shoes at a discount. Florsheim, Ashton Grey, etc. belts are not priced well.

They do not answer the phone, and mgmt never answered, on hold for over 15 minutes!!! No wonder I…read morenever shop there anymore!

Visited on January 7th and was informed their system was down and they could not process any…read morereturns, exchanges or sales. When I inquired When the system would be working they said they didn't know. I said I'd be back in the area on the 15th and wondered if it would be up and running (as a joke since I figured they wouldn't be out of commission for a week) they said maybe but to call first. Today I called the 855 customer service number and was essentially told I was lying that no stores were down. I then tried calling the Erie store. After being on hold for 14 minutes, 33 seconds I gave up. It's a shame that customer service is so terrible since I do like their products.

Millcreek mall has a awesome selection of stores!! I attempted the bungee flight along with my…read morecousins and brother, and that was fun but made me a little motion sick after. The bungee flight was supposed to open at 11 am, but the worker didn't arrive until around 12:30 pm. The food court had good selection, and the overall mall was very clean. Great place in Erie!!

Chinese restaurant in the food court- the Lo Mein was the best of this meal, the broccoli beef…read morelacked flavor, and the pork rib was a little too sweet for me but very flavorful. Food was moderately priced. I would go back but try something different. Service was very quick and pleasant.

I went to my first Gabe's while in Greenville SC and never realized there was one in Erie - this…read morestore can be pretty amazing. Sometimes you have to look harder than you might want to, but they have some amazing deals at times. Today I picked up a Roar button down LS for $19.00 and an Affliction LS Pullover for $9.00 - and a few dog toys for $1.99, which didn't last long, but didn't cost much either! The place has a huge variety of clothing for everyone including shoes and Zipper ties for guys! There is a large area rug collection too at amazing prices. Through in a few odds and ends and it's sorta like a TJ Max but cheaper with better clothes sometimes!

I cannot believe people compare this place to TJ Maxx. Not even close. This store had better deals…read morewhen it was located at west erie plaza. I bought a lot of victoria's secret there. Plus, it didn't take forever to get checked out. That was ONE of the reasons I quit shopping there.