They are giving me monthly late fees for a bill they stated was from the prior management group. I…read morecalled them 10 times to discuss it, and not one call back. So of course, it makes sense to send it to collections and charge me another 300 dollars before you contact me. Even though they can see I have made all my payments on time with them. They can't show me proof of what I didn't pay with the other management group, just going by their incorrect billing. That is why we got a new group because the prior one was horrible at their jobs. How can you give me a late fee on a bill that isn't from your company? LOL

I applied for a permit to install a retractable awning and the HOA had 60 days to act on it. I…read moreexplained to Ms Cathy Pilatic that I had company coming in 2 weeks and reqjested that they approve it by then. I had to supply added info with her help and after that my application was approved 2 days after I sent it! My sincere appreciation to Ms Pilatic and the Architectural Committee for being so helpful and understanding.

Scam artists. Stay 1,000 feet away from this "company"…read more They will rent you a unit that looks like this, and tell you tough luck when you arrive. They know they are renting this crap, and say "What do you expect, these units are 40 years old" Rent from anyone else. Don't let these people ruin your vacation.

It's really unfortunate I can't give a lower rating to this "company." Judy and Theresa should be…read moreashamed of themselves. We've owned our Sea Pines timeshare for 40 years and are just heartbroken that they've turned it into a roach motel. There are holes in the walls. Peeling and chipped paint in EVERY room, scuff marks on literally every wall, dirt and dust build up that borders on being unsanitary. When we called, and after we finally got through, their response was defensive and they did not promise to to do anything except make a note of the litany of issues. Avoid this company like the plague. If you are in a similar circumstance with this company please contact me. I've learned we are far from unique, and that others are in the same boat. This company has a reputation of pocketing annual maintenance fees and performing no maintenance. I've only heard of them stepping in when roaches or vermin appear. UPDATE: The Homeowners Association in our area, Racquet Club Villas, even changed their bylaw in direct response to having to deal with Judy and Theresa. Their reputation in Sea Pines is infamous. I've now spent 3 months trying to get an answer from Judy and Theresa about what they will do to our unit. They have yet to provide anything. I've called and emailed at least 12 times. They keep promising to send something in response (not do any work, just respond to your complaints) but have failed repeatedly to do even that.

Josh and Marlan have been really amazing helping get our two rental units up and leased to…read morequalified tenants. They are always available and willing to help in an way they can. One call from Josh and the plumber was right out. I had made calls and didn't get that kind of response. Totally feel they have the owners back they are your eyes and ears. They listen to tenants and owners needs and act accordingly to solve any problems. Feel money well spent have them manage my investment property. I appreciate all they do and wouldn't do it without them. Debbie

Avoid using this company for any and ALL of your real estate needs whether purchasing or renting…read more the management is awful. Josh Quesada is a liar and swindler. They will make things up in order to keep your deposit. Very spiteful for us not renewing our lease and purchasing a home elsewhere. Charges for nail holes from hanging maybe 6 pictures throughout the house, because they don't consider someone paying a ridiculous rent Well before the due date every single month and sometimes 2 months in advance, and hanging a few pictures as normal wear and tear. We didn't paint anything in this house but we are being charged for the touch up paint that was used before we moved it being a different texture. They go through employees left and right and will not respond to emails or phone calls. I put in several requests for work and no one would call me or respond. Eventually, Kevin contacted me and I was able to get somewhere. The others around there are miserable to deal with. Again, avoid dealing with these crooks. Edited: Kevin said he was calling me right now at around 7:30. It's now 9:20 and I haven't gotten that call.... The review is accurate and his explanations are ridiculous and invalid at best. If we can come to some sort of resolution about the charges for paint and nail holes, and charging me for yard maintenance which was done the day before inspection, and much more, then I may edit or even remove, but as of now, I dont see anything happening to resolve these issues. I never said I expect all of it back. I agreed on a couple of charges, IE diagnosis of an electrical issue, but never agreed for AIM to send a licensed electrician to change light bulbs and charging me $400. If these bills are from AIM's vendors, they should reevaluate the people they hire to do work because charging me $250 for mowing and trimming the yard is utterly ridiculous. Update: after much back and forth with AIM, they communicated with the homeowner, and we came to some resolution. They removed a handful of the very egregious and erroneous charges that they were trying to hit me with. My original deposit was $2950, and they were taking about half of it to cover those egregious charges until we settled. In the end, they returned about $2100 of the deposit after I agreed to some concessions. Had they not worked to resolve the matter, my original review would not have been updated. Personally, I know they manage a lot of properties, so if you're looking for a decent rental, you can check them out and see some decent homes if your budget allows. I stand by my honest review of the management at AIM, but after this resolution, I am willing to say they tried to meet me in the middle and for that, I'm thankful. It wasn't about the money for me. It was about the situation. I left this house in near perfect condition. I hung 1 tv on a wall, and 8 pictures throughout. Just know if you hang a tv, you better be able to patch the holes and touch up the paint. I also kept the yard maintained up until the day before inspection. I paid a landscaper to handle it so I never had to even think about it. So I didn't agree with those charges for yard maintenance. There was a patch of dead grass behind the patio which was caused by rainwater sitting in it for very long periods without drying up. It puddled there. Not my responsibility, but they said it was. We came to terms on that charge as well. Long winded rant over. I got some resolution.

I am so tired of dealing with this company I could screm! Terrible customer service. No one can…read morefollow through with anything. They placed a lein on our property for not paying HOA fees that we were never billed for beacuse they sent the bills to the previous owners. So frustrating.

From the owner: Association Services, Inc. is a community association and property management company based in…read moreSouth Carolina

As a professional property inspector, I have inspected many of the properties that are managed by…read moreGW Services (and many other property management companies on the Hilton Head Island) over the last 7 years. I have always found GW Services managed properties to be in exemplary condition and VERY rarely do I have to make a suggestion or recommendation regarding items that should be repaired or updated or issues with cleanliness or existing hazards. Anything that IS found is usually something that has just happened and has not been noted yet by someone else and/or is almost always minor and is corrected immediately when brought to their attention. I especially appreciate their rapid, open and complete responses to questions or comments that I need addressed for my reports. If all other property management companies managed as well and cooperated as freely as does GW Services, my job would be a WHOLE lot easier and enjoyable. I am always happy to see GW Services as the management company when a work request comes in. My hat's off to Greg, Chelsea and all the other great professionals at GW Services! Joe Wilson, ******* Insection Services

Disgusting. Rat infested properties and when you ask them to do their job and find the holes they…read moreleave your hanging. I have had 7 rats in 2 months and alls they do is send out a guy with more traps. Instead of finding how these disgusting animals are getting in. This is a disgusting problem and in infestation. I encourage person, family, business, realtor, and anyone else to not have any affiliations with this company. If you are looking at a property make sure GW services isnt the regime or nothing will get done. Alls I want is a rat free house? Is that too much to ask for? I want to come home from work not smell rat and not find a rat homicide scene. I am tired of killng rats with my hockey stick while they are trapped to put them out of their misery. Overall I am tired and fed up with GW Services do your job according to your website you go "above and beyond" you must have a pretty low bar to go above it. PLEASE GET THIS TAKEN CARE OF! FYI PROPERTY IS FOREST GARDENS

I lived here for 2 years. The president of the HOA board is very difficult to work with. I have…read morelived places where they were difficult if you were breaking the rules, which I appreciate. However power has gone to this mans head and he is looking for a reason to flex his muscles. You'd think the Indigo Run APARTMENTS were actual homes the way this guy acts.

We are in the process of buying a second home to live in while remodeling our main residence. John…read morewith Prism did a fabulous, honest and thorough inspection of the home and found issues that were very serious and hazardous that we wouldn't have known about until it might have been too late. The inspection was peanuts compared to the shoddy, irresponsible work that had been done on a home, most likely all without permits and the possible risk of danger to our family. The report was one of the most complete, easy to read with pictures to show the problems and wad 104 pages! One of the sad parts to me is that the little house I fell in love with had too many costly and dangerous issues and we had to back out but the most important sad part was that someone would list a house without making the repairs or disclosing them because they were very hazardous. I sincerely hope they are fixed before the house goes back on the market or some family buys it without doing an inspection with Prism. Thank you, John and Prism, for having such ethical inspections that cover everything, whether it's cosmetic or something very hazardous. We will be using them again on the next house we plan to purchase.

DO NOT USE THESE PEOPLE! They missed a bunch of mold at my property I closed on. Don't let them…read morelook at your property alone. They also left our thermostat at 60 degrees for a whole month! Plus they've never got back to me.

I requested a fence install about three weeks ago and after waiting for my HOA approval Palmetto…read moreCustom Rails Fence Company delivered as promised. They were prompt, friendly and professional the entire time. Their workmanship speaks for itself. I am an attention to detail oriented person and I can assure you the quality and attention to detail shows that they care about the product that's being delivered. Thanks again Pam, Anthony and plus one (as she was quiet and never said her name).Cookie and I are grateful and appreciative for the fence , as I'm sure it will add value to the property at our new home!

From the owner: Palmetto Custom Rails Fence Company is a locally veteran-owned fence and railing contractor. We are…read moreserving homeowners and businesses throughout Hilton Head Island, Bluffton, and the surrounding low country areas. We specialize in custom wood, vinyl, aluminum, and chain link fences. We locally fabricate custom aluminum gates and railings for decks, porches, and balconies — all backed by our quality craftsmanship, clear communication, and free estimates.