If you are looking for peace of mind leaving your 2nd home property in good hands Ike Callaway with…read moreThe House Butler is the person to call. House Butler helps with security system 1st point of contact, vendor coordination (makes sure your repair work is done.) The best service is their concierge services (grocery delivery, mail collection and arranging for airport transportation.) They take the worries out of your 2nd home ownership.

From the owner: The House Butler HHI is your premium home watch service on Hilton Head Island, SC. We provide…read moreabsentee homeowner solutions to help maintain your Hilton Head Island, SC property so it does not incur any damage while you are away. We understand the investment you have in a second home, and therefore, work hard to ensure everything is safe and maintained during your absence.

Do not rent from this company. They lied about construction being done, I called 3 times before…read morebooking. We showed up to a construction site on the beach. The manager said they don't know when projects are going to be finished. We had debris falling on us from the roof and loud hammering and chain sawing all week. Manager said he is not responsible for anything. I paid $5800 and he offered me a $100 refund. HORRIBLE CUSTOMER SERVICE AND VACATION MANAGEMENT.

Hilton Head Properties R&R was wonderful to work with from start to finish and gave clear…read moreinstructions every step of the way to make our first vacation in 6 years a breeze, especially when traveling with 2 young children and 4 seniors! Their communication, promptness of service, and personal attention to detail were wonderful. We had the pleasure of working with them for our first trip to HHI as a family. We were there celebrating our 10-year wedding anniversary. HHPRR made sure that I had everything I needed prior to arrival as well as on-site. We encountered some unforeseen circumstances, but the team was quick to help and make sure everything was taken care of immediately. Thanks to the wonderful communication and responsiveness, we will be returning to HHI for future family trips!

Scam artists. Stay 1,000 feet away from this "company"…read more They will rent you a unit that looks like this, and tell you tough luck when you arrive. They know they are renting this crap, and say "What do you expect, these units are 40 years old" Rent from anyone else. Don't let these people ruin your vacation.

It's really unfortunate I can't give a lower rating to this "company." Judy and Theresa should be…read moreashamed of themselves. We've owned our Sea Pines timeshare for 40 years and are just heartbroken that they've turned it into a roach motel. There are holes in the walls. Peeling and chipped paint in EVERY room, scuff marks on literally every wall, dirt and dust build up that borders on being unsanitary. When we called, and after we finally got through, their response was defensive and they did not promise to to do anything except make a note of the litany of issues. Avoid this company like the plague. If you are in a similar circumstance with this company please contact me. I've learned we are far from unique, and that others are in the same boat. This company has a reputation of pocketing annual maintenance fees and performing no maintenance. I've only heard of them stepping in when roaches or vermin appear. UPDATE: The Homeowners Association in our area, Racquet Club Villas, even changed their bylaw in direct response to having to deal with Judy and Theresa. Their reputation in Sea Pines is infamous. I've now spent 3 months trying to get an answer from Judy and Theresa about what they will do to our unit. They have yet to provide anything. I've called and emailed at least 12 times. They keep promising to send something in response (not do any work, just respond to your complaints) but have failed repeatedly to do even that.

They are giving me monthly late fees for a bill they stated was from the prior management group. I…read morecalled them 10 times to discuss it, and not one call back. So of course, it makes sense to send it to collections and charge me another 300 dollars before you contact me. Even though they can see I have made all my payments on time with them. They can't show me proof of what I didn't pay with the other management group, just going by their incorrect billing. That is why we got a new group because the prior one was horrible at their jobs. How can you give me a late fee on a bill that isn't from your company? LOL

I applied for a permit to install a retractable awning and the HOA had 60 days to act on it. I…read moreexplained to Ms Cathy Pilatic that I had company coming in 2 weeks and reqjested that they approve it by then. I had to supply added info with her help and after that my application was approved 2 days after I sent it! My sincere appreciation to Ms Pilatic and the Architectural Committee for being so helpful and understanding.

6 Cassina Ln - Some Nice Renovations, But Too Many Other Issues…read more Our group appreciated some of the recent updates in this home--particularly the nicely renovated kitchen and bathrooms. The large kitchen table was a great gathering spot for meals and games, and the multiple porches gave everyone a place to relax. However, one of the porches didn't have any furniture, limiting its use. That said, several issues impacted our overall experience and should be addressed: Pool Area: The listing showed lounge chairs around the pool, but there were none upon arrival. The outdoor table and chairs are rusted, with several chairs having dangerously eroded armrests. After pool maintenance mid-week, the unheated pool became warmer than the heated hot tub. We used the provided instructions to start up the hot tub but were unsuccessful. Management resolved the hot tub problems and later told us the laminated instructions in the house were incorrect. Reviews suggest this is a recurring issue. The privacy fence blocked airflow--some outdoor fans would help make the space more comfortable. Overhanging trees constantly dropped debris into the pool and surrounding area, which hadn't been cleaned recently; a slimy buildup was present near the pool steps. Despite the listing stating that beach towels were provided, none were at the house when we arrived. Management did send over towels the same day we called. Laundry: The dryer had standing water inside. The management attributed it to condensation, but this isn't something we've encountered in many years of owning and renting homes in Hilton Head. Pull-Out Couch Area: The ceiling fan is wired to the main light switch, so it can't be used without also having the light on--problematic for sleeping. Beds & Bedrooms: The master bed had an added cushion that caused the fitted sheets to pop off during the night. Several guests reported back pain from uncomfortable beds; one of the twin beds was wobbly due to a broken leg. The upstairs area was warm and slow to cool; upgrading to LED lighting might help reduce heat. Bathrooms: Only the master bath had sufficient towel bars/hooks. The other bathrooms lacked adequate places to hang towels. One bathroom had a fan that ran constantly and loudly, requiring the door to be closed at night. Kitchen: The ice maker was unreliable, requiring us to buy ice. Management did bring some bags to help. The cookware, while attractive, was not non-stick, making it difficult to use for meals. Porches: The screened-in porch roof leaks during rain, soaking the furniture and making it unusable during bad weather. General Maintenance: While the management company responded to a few of our calls by sending someone over to clean the pool area and check the appliances, no lasting solutions were provided. After several issues, we became reluctant to keep calling. Final Thoughts: The home has great potential with some thoughtful renovations and a spacious layout, but the maintenance and communication issues significantly affected our stay. With more attention to detail and proactive upkeep, this could be a much better experience for future guests.

I just got back from a vacation at 25 Duck Hawk with my fiancés family and we were pretty…read moredisappointed with our stay. The location itself (oceanfront and in Sea Pines) was awesome. Unfortunately, the location was the only good thing. So many things in the house were broken. The ice maker didn't work. The dishwasher top shelf fell out when trying to pull it out to put dishes in. One of the two ovens did not work properly. One of the toilets only half flushed. A broken off plug was stuck in one of the electrical outlets. The light switch in our bedroom did not connect to any light. The fan only turned on for a short period of time. For a luxury home rental company, the amenities and appliances were far from luxurious. Also, they provided us with nowhere near enough toilet paper or trash bags for our stay. For as much as we paid for our stay, you think they could've provided a few more inexpensive toilet paper rolls and trash bags... On top of that, there were a few spots in the house with visible dark mold. One of which was our bathroom. I have a mold allergy, so this was not something I was thrilled to see. They had someone come to look at it and instead of taking a good look and figuring out how to best remediate it, the guy they sent over just cleaned up the visible mold off the ceiling. This is NOT how you properly clean up mold... He also told us to make sure to keep the vent in the bathroom open, as this is how the mold got there (in a tone as if it was OUR fault). The mold was there when we arrived, as was the closed bathroom vent. Not to mention, the guy they sent over showed up unannounced. No phone call letting us know that they were sending someone over. In additional to this unannounced man, there was another man that showed up on the property. He had a leafblower and was blowing leaves off the property, but he showed up completely unannounced and didn't introduce himself or let us know that he would be cleaning outside. Needless to say, I was in for a shock when I walked up from the beach and was met with a stranger! My mother in law called The Vacation Company (on the first day of our stay) and let them know that we were dissatisfied with our property. The lady on the phone said they had a lot of problems with this property and offered us another one. It was a little bigger, but the location was nowhere near as nice. We decided to stay with 25 Duck Hawk, although it was far from the quality we were expecting. Do yourself a favor and do not stay at 25 Duck Hawk Rd! It is run down and in serious need of some TLC, I would not consider it luxury. Their other properties seem to be relatively nicer, but try to do research on the specific property you want to stay at!

They are the Best place Rental company in the Low Country area! Always available and is willing to…read morework with you. Great for the Veteran community and the places listed look like their photos, really beautiful properties. Thanks for your help

Wonderful staff wonderful people very organized. They know how to make an employee, an owner, and a…read moreResident feel special. I highly recommend Laura and her team to everybody.

Staying on Palmetto dunes at queen's grant..no parking near our unit...our bikes are over a block…read moreaway..there in NO easy access to the beach..you must drive......the cabinets in the kitchen are broken..unit 619 otherwise nice and yes. The toilet runs constantly to the master bedroom

We are extremely disappointed with our rental unit in Sea Pines. We have been renting in Hilton…read moreHead for over 10 years and have never seen a unit in the condition this house is. It is located in a beautiful section of Sea Pines, near the beach, which is why we rented it. We rented the 3 bedroom house for a week. It was marketed as a luxury rental. The dishwasher leaks all over the floor. The washing machine was full of mold and mildew, I spent over an hour cleaning it with bleach before we could use it to wash the sheets. The floors are filthy and in need of a very deep steam cleaning. The entire interior requires a serious paint job. The ceiling in the bathroom has mold all over it and the paint is peeling. It is disgustingly sub-par. This is our first time using the rental agency and I'm shocked at the state of the unkemptness of this house. I reached out to them extensively, explaining in detail the issues and sent photos to no resolution. Unfortunately, I did not read the reviews before booking with this agency. Hopefully I save someone else the mistake of doing so.