We are a time share owner of a property managed by The Club Group. It's 5 days to checkin and…read morewe've received no information re checking, parking pass, etc. They haven't returned my phone call and now their phone appears to be out of order with no way to reach them

Do not rent from this company. They lied about construction being done, I called 3 times before…read morebooking. We showed up to a construction site on the beach. The manager said they don't know when projects are going to be finished. We had debris falling on us from the roof and loud hammering and chain sawing all week. Manager said he is not responsible for anything. I paid $5800 and he offered me a $100 refund. HORRIBLE CUSTOMER SERVICE AND VACATION MANAGEMENT.

Hilton Head Properties R&R was wonderful to work with from start to finish and gave clear…read moreinstructions every step of the way to make our first vacation in 6 years a breeze, especially when traveling with 2 young children and 4 seniors! Their communication, promptness of service, and personal attention to detail were wonderful. We had the pleasure of working with them for our first trip to HHI as a family. We were there celebrating our 10-year wedding anniversary. HHPRR made sure that I had everything I needed prior to arrival as well as on-site. We encountered some unforeseen circumstances, but the team was quick to help and make sure everything was taken care of immediately. Thanks to the wonderful communication and responsiveness, we will be returning to HHI for future family trips!

Josh and Marlan have been really amazing helping get our two rental units up and leased to…read morequalified tenants. They are always available and willing to help in an way they can. One call from Josh and the plumber was right out. I had made calls and didn't get that kind of response. Totally feel they have the owners back they are your eyes and ears. They listen to tenants and owners needs and act accordingly to solve any problems. Feel money well spent have them manage my investment property. I appreciate all they do and wouldn't do it without them. Debbie

Avoid using this company for any and ALL of your real estate needs whether purchasing or renting…read more the management is awful. Josh Quesada is a liar and swindler. They will make things up in order to keep your deposit. Very spiteful for us not renewing our lease and purchasing a home elsewhere. Charges for nail holes from hanging maybe 6 pictures throughout the house, because they don't consider someone paying a ridiculous rent Well before the due date every single month and sometimes 2 months in advance, and hanging a few pictures as normal wear and tear. We didn't paint anything in this house but we are being charged for the touch up paint that was used before we moved it being a different texture. They go through employees left and right and will not respond to emails or phone calls. I put in several requests for work and no one would call me or respond. Eventually, Kevin contacted me and I was able to get somewhere. The others around there are miserable to deal with. Again, avoid dealing with these crooks. Edited: Kevin said he was calling me right now at around 7:30. It's now 9:20 and I haven't gotten that call.... The review is accurate and his explanations are ridiculous and invalid at best. If we can come to some sort of resolution about the charges for paint and nail holes, and charging me for yard maintenance which was done the day before inspection, and much more, then I may edit or even remove, but as of now, I dont see anything happening to resolve these issues. I never said I expect all of it back. I agreed on a couple of charges, IE diagnosis of an electrical issue, but never agreed for AIM to send a licensed electrician to change light bulbs and charging me $400. If these bills are from AIM's vendors, they should reevaluate the people they hire to do work because charging me $250 for mowing and trimming the yard is utterly ridiculous. Update: after much back and forth with AIM, they communicated with the homeowner, and we came to some resolution. They removed a handful of the very egregious and erroneous charges that they were trying to hit me with. My original deposit was $2950, and they were taking about half of it to cover those egregious charges until we settled. In the end, they returned about $2100 of the deposit after I agreed to some concessions. Had they not worked to resolve the matter, my original review would not have been updated. Personally, I know they manage a lot of properties, so if you're looking for a decent rental, you can check them out and see some decent homes if your budget allows. I stand by my honest review of the management at AIM, but after this resolution, I am willing to say they tried to meet me in the middle and for that, I'm thankful. It wasn't about the money for me. It was about the situation. I left this house in near perfect condition. I hung 1 tv on a wall, and 8 pictures throughout. Just know if you hang a tv, you better be able to patch the holes and touch up the paint. I also kept the yard maintained up until the day before inspection. I paid a landscaper to handle it so I never had to even think about it. So I didn't agree with those charges for yard maintenance. There was a patch of dead grass behind the patio which was caused by rainwater sitting in it for very long periods without drying up. It puddled there. Not my responsibility, but they said it was. We came to terms on that charge as well. Long winded rant over. I got some resolution.

They are giving me monthly late fees for a bill they stated was from the prior management group. I…read morecalled them 10 times to discuss it, and not one call back. So of course, it makes sense to send it to collections and charge me another 300 dollars before you contact me. Even though they can see I have made all my payments on time with them. They can't show me proof of what I didn't pay with the other management group, just going by their incorrect billing. That is why we got a new group because the prior one was horrible at their jobs. How can you give me a late fee on a bill that isn't from your company? LOL

I applied for a permit to install a retractable awning and the HOA had 60 days to act on it. I…read moreexplained to Ms Cathy Pilatic that I had company coming in 2 weeks and reqjested that they approve it by then. I had to supply added info with her help and after that my application was approved 2 days after I sent it! My sincere appreciation to Ms Pilatic and the Architectural Committee for being so helpful and understanding.

Around 2 years ago this was a 5 star company I'd gladly recommend to manage your neighborhood;…read more since their expansion into Florida, they do a piss-poor job at best & sincerely hope my neighborhood POA doesn't renew their contract.....As of 9/23/15 this company has worked hard to get back to their former level of excellence & it's greatly appreciated by my neighbors & myself.

After having 2 inadequate property management companies High Tide came into my neighborhood around…read more2008 and is doing an exceptional job. The landscaping looks much better, the lighting situation had dramatically improved and just the overall appearance is much better. We even have security driving around now. The management team of High Tide is always available to address any concerns I might have. I would give them a thumbs up!

My husband and I rented a townhome on Hilton Head through Equitable Property Management and we were…read morealways surprised by the level of service we received. If we had any problems with the property, Geri and her team responded promptly and took care of any issue we faced. Very professional and helpful service. We would use them again in heartbeat.

By far the worst agency (or should I say obnoxious old-school gritty landlord) that I have ever…read morerented a place through. The owner would literally blow up my cell phone nonstop on the 1st of the month demanding rent money. Also, NOTHING would be fixed in a timely manner. Their rates were insane compared to other agencies in the area. If you want to rent a place in the HHI area, DO NOT use Equitable Property Management. They are scummy, unprofessional landlords from NYC. They do not fit in on this island. I truly hope this review helps!

They are the Best place Rental company in the Low Country area! Always available and is willing to…read morework with you. Great for the Veteran community and the places listed look like their photos, really beautiful properties. Thanks for your help

Wonderful staff wonderful people very organized. They know how to make an employee, an owner, and a…read moreResident feel special. I highly recommend Laura and her team to everybody.

If I could give a zero star I would. DO NOT RENT FROM THIS RUDE COMPANY!!!!!…read more This Organization has no customer service they could not care less if your stay was enjoyable or not they obviously from other yelp reviews don't get a lot of repeat business and now I'm on that list

Do not rent from Vacasa. I went on a business trip and there was not working internet or TV at the…read morerental. I answer phones and enter reservations so I was unable to do work from my room. Instead I had to leave. I spent 16 hours there mostly fighting with someone to get the internet going- then sleep. I left so airbnb was good and returned my 2 nights' pay, but vacasa refused to refund the night and fees so we paid over $350 for 16 hours of a living nightmare. And I almost forgot the worst part, the local owner lied to me about fixing it and hooking up her computer. She assumed if the cable tv worked, so did the internet; I insisted she try her own device and she said her computer worked without a password - lie.