They need to improve customer service communication and Management needs to recognize better conflict resolution when one of their front desk representatives is out of line. The front desk person I dealt with today needs to be fired for speaking to me the way he did, or at least reprimanded and taught to respect long-time good customers that spend a lot of money in your store and trust your services with our valuables. Jim, when a customer gives you the opportunity to correct a bad situation your employee caused, don't waste their valuable time trying to educate the loyal customer on why your competitor is charging less and placing blame back on the customer by saying that you both have a problem. Absolutely terrible! I walked into your store today for what should have been a 3- 5 minute transaction expecting the same easy, professional service I've received before by other staff. This person you presented today has an attitude problem. There are other options in our area for shipping services. And they are very appreciative of the business we give them. You should have offered a solution to the problem instead of standing your ground for a $.50 one page black and white print out. I ship hundreds of packages a year and because of your lack of care for a situation your rep caused, I will never return to your store. read more

I've gone here several times not only for shipping packages, but also notarizing. Their service is quick, extremely friendly and dependable. I would definitely recommend this place. read more

This is the best UPS Store in Lake County. The people that work there is very Customer Service kind. Keep up the great Customer Service that you always demonstrate. read more

I realized today as I was driving to The Shipping Point, that two similar businesses were closer to my home. And I'll pass those businesses every time I need to ship something. The Shipping Point exceeds my expectations every time I use them. They are friendly, quick, and helpful. The earn my loyalty over and over again. read more

Great family owned business. Super friendly and the customer is king here! Lauren is awesome and always goes above and beyond to make sure your packages get shipped and received on time. I have mail box there, too! They do it better than the big chain shipping places. Support your local owners read more

The Shipping Point is great! Everyone who works there is super friendly and helpful. They always answer my questions and guide me in the right direction. I work for a small business and they are perfect for taking care of all of our shipping, paper, and promotional needs. read more

If you have to ship anything and want to do it with the most ease you can imagine, please go here. I have been here a few times now and I have to say that I will NEVER go anywhere else to ship something. Everyone that works there is so informative and nice and they don't want to charge you an arm and a leg. They find the best price and the best option for you. Plus, once they have your name and email in their system, you can just drop a package off with a prepaid label and they throw it under your account and boom you have a receipt in your email! I seriously can't say enough good things about this place, I love it!! They are very fast and efficient with everything they do! read more

Jordan was so helpful!! Great customer service! Price was extremely reasonable. They also don't charge for tape like the post office.

Always great service here. They give the lowest option from all carriers. Also many other services available. Best place to ship anything hands down. read more

I've been a customer of The Shipping Point, and now the Printing Point too, for over 10 years and they always delight!. Fast service, competitive pricing and a great attitude no matter the project. read more

Shipping Point - Shipping Centers Near Me - Gurnee, Illinois

Absolutely love this family owned business! Very convenient and everyone is always so nice and helpful. I have never had a problem with my package being lost or undelivered and I've been shipping with them since they first opened. Definitely use these people for all shipping/packaging needs!!! read more

This place is awesome! They will tell you the cheapest way to ship plus they will repackaged your items for you. Super nice staff!! Will use them whenever I need to ship my items. read more

picked up fedex from holiday inn and package was lost for weekend... took 4 days to ship a package overnight. Go to Fedex instead.

The Shipping Point is my favorite. Everyone who works there is very nice and smart. They take the time to thoughtfully answer questions, not always the case at the post office. They are very efficient and affordable. I love coming here and hope they are in business for many years to come! read more

I stopped in this evening to ship a hoverboard and was told they were sent an email recently that no one (UPS, FedEx or USPS) was allowed to ship them in the US AT ALL. He then told me that these places are supposed to just refund your money without you returning them. When I asked him to give me a copy of this notification so that I could then argue with the company that told me to ship it back for a return, the worker magically couldn't locate the email that he oh so recently received. But told me that I could find it anywhere on the internet. Tired from a long work week, I was stupid enough to believe the deception. Or maybe it was laziness. When I did Google said notice later, it was nowhere to be found. The only thing I did find was that they can only be shipped ground. And guess what: UPS, FedEx and the good old post office CAN ship them, provided it goes ground. If you just have a letter to ship, I'm guessing the guy can do that. Guessing that's where all the positive comments come from. Anything complicated? Steer very clear of this place. They can't be bothered to go out of their way, except to dupe someone with a "complicated" ship. read more