No one ever wants to think about lice. Unfortunately, these little things can run rampant in middle schoolers. My daughter came home with them residing on her scalp and hair. She was mortified and I was horrified. I never had lice, my sisters never had lice, my two other kids never had it. I notified the moms of my daughter's besties out of courtesy. Two of the moms recommended I go to the live salon in Naperville. After doing an over the counter treatment I called the salon and made an appointment. I got in the next day. I got checked for $35 and had nothing. My daughter required treatment for two hours. They charge $100 per hour. It was worth it for me. Peace of mind. The salon was clean and the employees were nice. I recommend them for your lice evictions. read more

Well, this is the type of place no one wants to have to visit but sure happy they exist when you need it! Thanks to a lice outbreak at our school we discovered a couple of nits in my daughter's hair. This was our first lice experience and Shiny Strands took great care of us, bit of a combo lice removal/therapy session. I left having instructions on how to do combing maintenance and check for future lice. Went home that night and checked my son and unfortunately found a couple in his head. But thanks to the comb and the instructions I gave him a good comb out and when I brought him in for a check they said I'd gotten all of them, so the instructions were great! Would definitely recommend. read more

I do not often take the time to write bad reviews, and I have never done it for a small business. I am so disturbed by my experience at Shiny Strands that that I feel compelled to. Had I read a similar review prior to my visit, it might have saved me a lot of frustration and money. I called Carol, the business owner, on a Friday informing her that I just discovered lice in my two daughters, one of whom is 2 yrs old. She scheduled appointments for all 3 of my children as well as myself for the next day and explained that if I have a two yr old with lice, there is a 95% chance that I also have it. She also explained that a full treatment would take 2 hours. She scheduled my children for their appointments at Noon, and my appointment for 1pm. I was working and do not have a job where it is easy for me to call off of work. The last time I took off of work my water broke and I was in preterm labor. Having lice however, is one of my worst nightmares so I told her I would leave work early to come in for my own appointment. They close at 3pm on Saturdays so she explained that I should be there no later than 1pm to ensure the full 2hr treatment. My husband brought the kids at noon and I got there at 12:30pm. I checked in upon my arrival. I was not upset at all that they were running behind schedule and did not start my service till 1:40pm, but when they informed me at 2:00 that they would not be able to do a complete service today I felt devastated. They told me they were had been running behind and they didn't have time to finish my service. When I told them this was a huge deal to me, to have lice, the technician told me "This really isn't a big deal. They don't transmit disease." I explained this may not be a big deal for her, she works there afterall, but it was a very big deal to me. I offered to pay double for the "after hours" rate if someone would stay. Before asking anyone to stay, she said "You know after you've been doing this for 5 hrs you're just really tired. We are all really tired". I was flabbergasted. I work 12-13 hr shifts on my feet all day too, and was speechless. Don't talk to me about hard work. I pushed back. It was not my fault they were running behind. Someone should stay to complete the service. She asked all the staff, no one would stay. She told me they would make sure I didn't have any adult lice, but just couldn't remove all the nits (eggs). She explained that Carol incorrectly booked me for a "head check" which was a 15 min appointment, not a full service. I again responded with "that is also not my fault". She tried to make excuses that Carol assumed I didn't have lice and thought I just wanted a check. I told her that was definitely not the case. Carol was the one who told me there was a 95% chance that I have it if my 2yr does. She also explicitly told me to be there by 1pm so that I would have time for the 2 hr treatment before closing. At this point the technician told me she would call Carol to see if she would come in herself. Surprise surprise. That was a "No. She isn't coming in". As a business owner who created the error yourself, how do you not rectify this error? Inexcusable. We spent over $800 at this business including tips prior to me being told they wouldn't finish my service. I guess if you pay before it's all done, they can choose to do what they want. This technician (I think her name was Christine) also made inappropriate comments about my niece. She told my husband that she could really use a haircut and could stand to loose 4inches. I'm sorry, what? Did we ask for styling tips? What an unnecessary thing to say about, and in front of, a 7 year old. I ended up using another company that comes to the home for completed care instead of going back to Shiny Strands for a second treatment. I hope this review is helpful to someone. It seems like there are a number of other poor reviews, shame on me for not reading those in time. REPLY TO SHINY STRANDS So many inaccuracies in your reply to my initial review. I called myself today to cancel my family member appointments as well as my second apt. Your staff hardly worked on me for 40 min - they kept leaving to work with other customers. I'll remind you, since you weren't there. But you can be sure they did bill for a full hour. And after making a point to have me there by 1pm so I could have 2 hrs before closing, don't try and justify a 30 min appointment. You knew what you did. It was poor service, poor leadership, and bad business practice. read more

Despite the business owner's response to my review, I stand by my review that this salon preys on vulnerable families. A business that guarantees their services does not charge their customers $45 for a follow-up visit 4 days after their treatment. I saw the invoice so they keep their fraudulent records. All they do is spray water and comb through your hair, but you can do that at home for free. I mean they make you do that for 21 days after their treatment anyway. Go to Midwest Lice Specialists in Frankfort for the works at half the cost. It's worth the small drive to have peace of mind that the lice is gone and that they'll provide any requested follow-up treatment at no cost. Shiny Strands is nothing but a sham. read more

Tried every home remedy and lice shampoo before coming here. They tell you everything about how to get rid of lice by combing because nothing else works. Very friendly staff. A little pricey but totally worth it! read more

Shiny Strands - Lice Services Near Me - Naperville, Illinois

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I took my 4 daughters there, after spending lots of money with OTC items, that DID not work. The staff, and owners, made me feel so calm. They educated me, and taught me what to do, as far as keeping it away. They were so helpful, and saved me so much time, and aggravation. I recommend them to everyone Such a great service, and great bunch of ladies read more

The ladies that work here really eased my worries when I found out my my daughters had lice. They checked every member of our household and treated both our daughters. After visiting I feel well educated on lice and how to treat it! read more

I had a service come to my house and we thought we were free of lice. I paid a fortune and even bought furniture spray to help rid us of lice.(which I found out isn't even needed or productive)Two weeks later it was back. After coming to Shiny Strands, we found out we never really got rid of it the first time. My family and our large group of friends needed to be rechecked. We had at least 40 people. We over took the salon and they took care of all of us, over the two day ordeal. They called in extra people, stayed late and calmed everyone down. Even one of the owners came in to help. The ladies were all so sweet, knowledgeable and calming. We learned so much about lice and why our kids were giving it back and forth-ALL those selfies teens take! Even found out it was most of the boys who had not been checked the first time,that had it-darn girlfriends- lol! I can't recommend these ladies enough. They know their stuff and it was a lot cheaper than what I paid for someone to come to the house, that didn't even get rid of it. Don't believe any service that says you're one and done. We learned - Thank you Shiny Strands! I will recommend you to all the moms!! read more

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Literally told us that my daughter would still have lice when they were done "treating" her. They only do picking with plain water and hair detangler. They use no heat treatment or oils or anything. Sure enough my daughter still had lice after we were charged a very large amount of money. Had to take her to a place with multiple steps to their treatment. Would NEVER recommend Shiny Strands. Find a place with multiple steps to their process. read more

My little daughter got lice at preschool. Since I never dealt with this before, I obviously freaked out. I should have done my research. I brought her in for "treatment" and was charged an outrageous amount of money. After this so called treatment, we went home and while eating lunch, I see a bug walking across her forehead. When I called them to say that she still had lice, they had the nerve to tell me that I can bring her back in but there will be a charge. How about you stand by the crappy work that you do. I ended up going to a salon which guarantees their work and they removed everything in one appointment and they guarantee their work for 30 days. Please please do your research and stay far away from this place. All they do is spray some water in the hair and pick a few bugs and eggs out. They are a scam. read more

Outstanding service. Very caring team. Professional. Got the job done. Highly recommended.

Absolutely horrible. I found lice on my daughter and absolutely freaked out. I made an appointment here and brought my daughter in. I should've researched some more before coming here. Not only is this place expensive, but they don't remove all the lice. I don't mind paying the money if they got rid of everything, but they didn't so I could have just flushed my money down the toilet. Their process is just spraying water in the hair and combing out. Then they send you home with a couple of weeks worth of work. Why am I paying this much money if I have to do all this work at home. The next morning after my appointment, I found a bug still in my daughter's hair. I was livid. I called another salon which uses heat and oils and also guarantees their work and they got rid of everything. I urge people not to go here. It is a horrible waste of money. There are better salons that take care of this problem. read more

I have no idea why anyone would go here. They charge a lot of money for basically doing nothing. All they do is spray the hair with water and comb out. I can do this at home, why would I pay you $200.00 to do this. They don't guarantee their work and my daughter still had a lot of lice in her head. The only reason I went here is because the lice salons that actually guarantee their work were booked. This has been a nightmare. This company seems to prey on the vulnerable and it is disgusting. Do not go here. Go to a lice salon that guarantees their work. read more

I found lice in my daughters hair one morning while getting her ready for school. I called this salon and got an appointment immediately. They were very helpful, realized I was freaking out and answered all of my questions, while they continued to comb through my daughters hair. They gave me printed materials regarding at home follow up care and how to manage cleaning around my house. Then with the amount my daughter had, they recommended the rest of my family get checked too. If they hadn't suggested that, we would have never known that 2 more of us had lice too! Not only did they take care of us, but taught us preventative measures so we don't get it again, and taught us how to handle doing our own checks at home. Great service! read more

had all five family members infected. I called and was able to get an appointment the same day. It took much less time than I thought it would and certainly much less time than I took me the night before and I didn't even get all the nits. They didn't try to sell us anything we didn't need and when one of us was nit free, they only charged us the head check fee. They answered all of our questions and informed us on what we need to worry about with lice. Highly recommended! Totally worth the price to know we are all lice free. read more