Years ago, Dr. Scherer removed a tooth of mine, and the experience was perfect... very efficient,…read moreprofessional, and I had no issues afterwards. Because of that positive experience, I brought my 9-year old son in today to have a tooth removed. My son has some special needs - he has severe ADHD, a learning disability and intense anxiety about pain. During our consultation with Dr. Scherer last month, I informed him of this and explained that my son has anxiety and fear (somewhat disproportionate to a normal level) when it comes to pain. I said, he will be VERY afraid and wI'll likely cry. I asked Dr. Scherer what he could do to help alleviate the fear. Answer: a child's dose of Valium the night before and morning of, and either laughing gas or IV sedation. I assumed those would be coupled with some understanding and a little empathy and maybe compassion for a terrified CHILD. OMG!!!! NOTHING could be farther from that. Dr. Scherer showed no empathy or compassion. Basically, he scared my son even more by saying "We can either do this now, here - or in the hospital." He demonstrated no care or understanding that my son was terrified. In fact, Dr. Scherer's demeanor was brusque, curt and slightly aggressive. He was unkind in that he used my son's fear against him instead of found or saying ANYTHING to try to allay his fear... even a little. My son was being brave and 'keeping it together' until we were told that I wasn't allowed to go into the room to hold his hand. Per Dr. Scherer, APPARENTLY, having a parent in the room makes the situation worse. Ok, maybe. I'll never know. But, I never expected the callous, brusque manner of Dr. Scherer today. I don't understand why this "hard-a$$" approach was necessary or appropriate for a scared, terrified kid with cognitive challenges. Shame on you, Dr. Scherer.

Very pricey- they charged $150 for an initial consultation that took a few minutes with only a look…read moreinside my mouth. The quote was also pricey and then pushy with follow ups. Glad I went somewhere else and ended up paying a lot less.

My 6 year old daughter is one of those kids who acts like she's brave but I can see right through…read moreher. I know when she's nervous, and I know she's got that "white coat syndrome" that so many kids (and adults) face. When we arrived at Wheaton Prarie Dental, I could almost HEAR her heart beating faster. So I made sure to act calm and collected as we approached the front door. Once her name was called, I was surprised she didn't run out the door right then and there. But Lindsey, the hygienist, greeted her with a smile and made sure she was comfortable in The Chair. And that's when I knew my kid wasn't scared anymore. She was definitely relaxed, and this was WITHOUT the gas mask! After Lindsey did the routine xray and whatnot, we met Dr Colella. He, too, greeted her with a smile and had a good talk with her. He acted as if he was just a friend who she hadn't seen in a while. He explained that he was just going to check and make sure everything was going well and even got excited when discovering there was a FIRST LOOSE TOOTH present! At the end of the exam, he gave us a bag full of goodies which of course any kid would love. The staff here is great and despite it being on a relatively busy street, the location is great. Parking is easy and there's a lot to do to pass time if you've got to wait a while for your significant other or kid during a long visit. Our routine visit, however, was quick - something I appreciate as a busy mom. Overall I'm happy to have found a dentist/dental office that I can trust, and one that my kids will trust as well. We all know dental visits are scary. This place isn't scary. =)

When i walk in to get my teeth clean i am warmed by the smile from the front desk lady.I believe…read moreher name is Kristin. i have great experience with the the team cleaning my teeth and the final inspection always very detailed crew. BUT when i leave and talk to Tracy she isnt a pleasant person to deal with and very unfriendly unwelcoming "give me your money and get out".When it should be about how did everything go ?How was your visit?There is many Dentist around town where everyone is nice and not look at you as a payment and get out. That customer relationships are key. Tracy doesnt belong in the field of customer service.This is the main reason why many people like my self wont be going back because of people like Tracy. I have been going here for years and its always the same with her but i will not be returning until this changes.

Doc is qualified, but office is not clean--esp. the front reception area. Staff is entitled and…read morerude; they have almost zero communication skills. They act as if they are the only dentist in Naperville. Last time I checked, there were over 500 in the area.

Terrible dental service and billing practices. I strongly recommend avoiding this place.read more

UPDATE! My final crowns were placed. It was a long process…read morebut I am incredibly happy with how my smile has changed! HIGHLY RECCOMEND DR SIKORA!!

According to other reviews here and on other sites, I must have caught Dr Alec on a REALLY bad day…read more My appointment was for 4:45pm. I arrived at 4:30, filled out a quick form and was taken back into an exam room. The staff member who took me back was lovely, and got myself and my mother water. I was then told that Dr Zurek had to do a "quick exam" on another patient. Dr Zurek didn't get to me until 5:10pm; he left me sitting for 25 minutes. When he came into the room, he was bombastic and spoke loudly about how he had been having a busy day. I was there to talk about dentures/dental implants. He started by asking me why my teeth were so bad; when I told him that there were issues in both my mother and father's sides of the family with teeth, my explanation wasn't good enough. He began the discussion of my options by asking if the reason my teeth were bad was because I was "lazy or had bad dental hygiene", saying he needed to know in order to best assess what type of dental prosthetic would work for me. During the discussion, I broke into tears at least three times. I really felt that I was being talked down to and judged. Dr Zurek spent a great deal of time touting his expertise and abilities. He suggested a solution that would cost $65,000, although I had mentioned that cost was a concern. I felt zero compassion from him. At one point, I was crying with my head down in the exam chair while he talked with my mother about my options, and I just couldn't take any more of it. When he finally asked me what I thought, I told him that I thought that I needed to leave, took off my dental "bib", got up and grabbed my purse; I walked right out. As I was leaving, he called after me that it was "very important that I be involved in the discussion", but I refused and left the office, going outside and sitting on the practices stairs until my mother followed a few minutes later and we both left. I feel traumatized by this experience, and cannot believe I was spoken to like a naughty child. I am 49 years old and do not need that from someone I am going to for help, with the intention of paying him a large amount of money for his services. I wish there was a rating of "0 stars" because my experience with the doctor was TERRIBLE.

I've been a patient at Grove Dental in Wheaton for over 30 years, and today was the first time I…read morefelt genuinely dismissed. I had to cancel my cleaning because of a severe tendinitis flare in my shoulder and knee -- I physically couldn't drive or sit through the appointment. When I called to explain, the response was flat and unsympathetic. I was told the next available cleaning wasn't until October, with no offer of a cancellation list and no attempt to help. What makes this especially frustrating is that they call me about once a week asking if I want to come in for last‑minute openings when they have cancellations. But when I had a legitimate medical issue, suddenly there was no flexibility and no interest in accommodating a long‑time patient. After three decades with this practice, I wasn't asking for anything unreasonable -- just basic courtesy. The way this was handled made it clear that loyalty doesn't count for much here anymore. At this point, I'm planning to find a different dentist for myself, my kids, and anyone else I care about. I still believe they could have handled this with more understanding, but they chose not to, and that's what ultimately pushed me to move on.

My husband and I have gone to Grove Dental for over twenty years. We have been very impressed with…read morethe quality of care that we have received. Dr. Moss, Dr. Crowe and their dental staff are very kind, professional and highly efficient. However, since the North American Dental Group has been involved, the scheduling and check in procedures have become bureaucratic and unnecessarily onerous. I find it particularly objectionable that all the calls are routed through the call center. When I call the dentist's office about my individual care, I expect to talk to someone who can actually answer my questions. This has led to a situation where I have been unable to schedule a 6 month routine dental exam. Instead, I could only schedule an appointment for 8 months out and be on a waiting list for an earlier appointment should someone else cancel. This is unacceptable!

First dentist office I tried since moving to the area. Treat their patients wonderfully and have…read moremassage dentist chairs! I didn't even know such things existed! I also appreciate that they didn't try to sell me on any products, treatments, or procedures like another establishment did to my husband.

Dr. Francis office is by far the best dentist I have been to in my 39 years of existence. His staff…read moreand him are always welcoming and treat you like a great human being. I use to be terrified of going to dentist when I was a kid. His office is definitely one that is careful, very through, and with great service. You will not be disappointed when visiting this great dental office.

Update to my review. I went in to remove amalgam fillings, but I also went in because I had…read moresensitivity in one of my teeth. Dr. Raina told me there was no infection. It was highly sensitive when air was blown on it, and again the response was confusion because the x-rays showed no infection. About 6 months later, my face puffed up. Went to a different dentist who told me he saw the infection on the x-ray immediately and it has been there for at least 2 years based on the decay it has caused in the tooth.

This place is dishonest, unprofessional and unethica. Beware going here. They will strong arm you…read moreinto products and services that you don't need and will owe them money. Then when you have paid them they will keep charging your card without your permission.

Beware. I was a patient here for about 10 yesrs. I wanted basic care, such as cleanings. They…read morewanted to do so much more. One time claiming I needed a crown. They said two adjacent teeth needed crowns. My insurance company strongly disagreed, and wouldn't approve the second tooth. Dr. Beri frequently uses equipment and procedures not covered by insurance. My feeling is he wants to maximize the number of crowns and similar replacements to help with the ROI on all the equipment he has. When I first started here, there were at least 7 to 10 people in this office. Today, 2-3. I do not recommend this office.

This place wowed me with their holistic approach and I went for a year or so. Finally was convinced…read moreto have some old metal fillings removed and replaced with some sort of porcelain. Well, after that, the tooth hurt. And a month later it still hurt. And at least 3 months later it still hurt. I went back there to complain after at l;east 3 months later months and I was told that it was nothing to be concerned about unless heat or cold started bothering it. That it was the nerve and it should go away. Dr. Beri was defensive and also aloof that this was because of the dental work. Over a year later, a year full of almost daily migraines, sinus issues, fatigue and other stuff here I sit having gone to another dentist this morning, who advised me that the filling put in my tooth was entirely too big, that the tooth was completely infected, and I have to have a root canal. When they got in there, she said it was full of infection. So, I have had an infected tooth/root whatever for at least a year, and had I gone back to this place again I still don't think they would have addressed it. My kids had their last examination there two weeks ago and we will not return. Thanks for the now $500+ expense due to carelessness and not listening to your patient. THREE MONTHS after the procedure and something should have been done. At a minumum, recognized the filling was too entirely big. I really appreciate this extra expense.

All the people here are so kind and friendly. I would recommend Trinity Dental to all my family and…read morefriends.

From the receptionist to the hygienist to the dentist, the service was top tier! I highly recommend…read morethis place. I'm a big chicken when it comes to pain and the procedure itself was painless. I left feeling happy and my teeth have never looked whiter and felt healthier