Going to the DDS can be scary - however Aurora Dentrix really took my fears away!!…read moreFront desk staff is very friendly and attentive answering questions helping with insurance - The dentist's are amazing - very qualified - explain the procedures and dental care plan ahead of time , Together as a team they took care of all my needs - highly recommend for the entire family

Dr. Layne is very polite and explains everything he is doing. He checks in to see if you're…read moreexperiencing any pain. I've been to this office multiple times and never waited more than 10 minutes to see the dentist. At my previous dentist, I'd wait 45 minutes or more every time. I would recommend this practice. It is clean and new, the staff is friendly, and Dr. Layne seems like a great dentist!

While the dentist at this practice is highly skilled, our experience with the office staff has been…read moredeeply disappointing and stressful. We have repeatedly encountered unprofessional behavior, including being spoken to in a condescending manner, interrupted, and even yelled at over the phone--making it nearly impossible to voice concerns or ask questions. Additionally, there have been ongoing issues with insurance billing. Despite confirming coverage and accurate information with both of our insurance providers, the office has continued to submit claims incorrectly. When we've tried to bring this to their attention, instead of resolving the matter calmly, we've received harassing and aggressive phone calls--sometimes while caring for our 2.5-month-old baby at home. Most concerning is the unwillingness of the staff to allow communication with a manager or the dentist when we requested help. Threatening to send a patient to collections while refusing to acknowledge or correct their own billing errors is unacceptable. Because of the repeated mistreatment and lack of professionalism, we will not be returning to this office. Patients deserve to be treated with respect and to have billing concerns addressed, not ignored or escalated through hostile interactions.

If you ever want to talk to the dentist, don't try this dentist out the hour, the officer refuses…read moreto let you talk to the dentist directly. They have strict policies against this, and they will not even pass you along to the office administrator . I've been a patient of this office for several years now and have nothing bad to say about the the dentist, however, the office is another story. This is a office which seems to be run like bring them in run Em out horrible Horrible service for my d office. My wife has been wait listed for over 4 years. To get into this place, they do not accept new patients even if you are an existing patient. And we refused to be even pass along the message to the dentist. Hopefully, this message gets to the dentist.

I had a great experience with Dr. Charlie Malzenski. He was friendly, welcoming, and professional…read morefrom the moment I walked in. He took the time to explain everything clearly, answer my questions, and made sure I felt comfortable throughout the appointment.

I went to Dr. Charlie Malzenski because I was having pain in my tooth. After taking an X-ray, he…read moreexplained that I needed a crown. He was very patient and took the time to explain everything to me, which made me feel comfortable and reassured throughout the process. The procedure was very easy, and I received my temporary crown that same day. A couple of weeks later, I returned to have my permanent crown placed, and it fit perfectly. I had a wonderful experience with Dr. Charlie Malzenski and really appreciated his patience, kindness, and professionalism.

I've been going to Oswego Dental for over ten years and the service is always great…read more Thanks Dr.Jain and Elizabeth.

The Dr and the whole staff are very kind and respectful. The Dr is very thorough and explains…read morethings beforehand

DO NOT GO HERE. I…read morefirst contacted this office in early November because I need sedation dentistry due to severe dental anxiety. I paid a large deposit upfront because I wanted a one-time visit to get everything done and reduce stress. Instead, it's been nothing but problems. First appointment: I arrived as instructed and waited over two extra hours past my scheduled time. I went to the front desk multiple times asking for updates, and each time staff would go into the back and come back with nothing. Eventually, the anesthesiologist himself had to come out and told me not to worry, to leave and drive around for another hour, and to not eat or drink. That was ridiculous. I walked out. While driving home, I spoke with Nicole, who verbally promised there would be zero issues going forward. We agreed I would be the first patient on the 18th, that I would arrive five minutes early, and that if I wasn't taken back within ten minutes, I would walk out. Second appointment: I showed up on the 18th expecting to move forward as agreed, only to be told my appointment had been automatically rescheduled to December 23rd without my knowledge. Nicole did call, but from a different number than the office, which my phone flagged as spam. The new date is the day before Christmas Eve, which I'm not available for and forced me to cancel plans. So much for "zero issues." At this point, I still haven't received treatment, and this will be my third time walking into this office. I'm only continuing because I'll lose my deposit if I don't. What was supposed to ease my dental anxiety has made it ten times worse due to constant delays, poor communication, and random scheduling changes. I'll provide a third update after December 23rd, but based on everything so far, this office is disorganized, unreliable, and not appropriate for patients with anxiety.

My sisters used to see Ricardo Rodriguez before he started working here for braces work and now he…read moreno longer works there. He was good and service was still all right. What I didn't like was how I one time went to go pick them up and they asked one of them when she could come in for her next appointment and she just chose a date that she thought would work I'm really surprised on how they can ask a 12 year old girl at the time without telling her parents about increasing charges.

Recently moved from Chicago, to the suburbs area; and had to find a new Dentist…read more My experience visiting the office went very well. The lobby area is calming, and the receptionist at the front desk are really friendly and helpful. The dental hygienist and dentist provided outstanding bedside manner. They were able to answer all of my questions and explained everything with much patience. I'm glad I was able to find a new dentist within the community.

I am extremely disappointed with the periodontal treatment my mother received at Smile Obsession on…read moreAugust 5, 2026. I accompanied my mother to her appointment, where she was diagnosed with needing four-quadrant scaling and root planing (deep cleaning) and was billed for treatment of all four quadrants. The entire appointment lasted approximately 30 minutes. As a dental hygienist myself, I was concerned enough to have my mother evaluated again on September 2. At that appointment, I observed significant remaining calculus, including calculus on the right side that had not been adequately addressed. I subsequently had to provide additional periodontal treatment, including re-treatment of the right side and completion of the left side. I am currently requesting that Smile Obsession's higher-level management/clinical leadership review my mother's records and treatment and address our concerns regarding the care that was provided and the charges incurred. Staff was unable to provide any assistance on the matter as it now has to go to the people whom are actually in charge. I am posting this because I believe patients should be able to make informed decisions about their dental care and should feel confident that the treatment they are paying for is being thoroughly provided and documented. I hope the company takes this concern seriously and provides an appropriate resolution.

Dr. Zaidi is the BEST DENTIST I've ever had! I drive an hour to see him specifically lol, I don't…read morewant to find a new dentist. He listens to my concerns and tells me what he thinks. He also tells me how he'd like to go about helping me, which is amazing, I've never had a dentist explain things to me before but he will! Been coming here for a while now and every time I go it's a great experience and the ladies at the front desk are always very helpful and welcoming. They always show you a treatment plan before you go through with the next appointment, which is great to know how much it will cost before getting it done. And every hygienist I've had, has been very kind, gentle, and supportive. Everyone is very friendly and welcoming here!

Dr. Zaidi and Alex are absolutely amazing! I had a root canal and a filling done during the same…read morevisit, and I didn't feel a thing--not even the shots. Alex immediately made me feel at ease with her calming presence, which really helped ease my anxiety. I struggle with severe dental anxiety due to past negative experiences, and I also have trigeminal neuralgia, so I was extremely nervous going in. But this turned out to be the best dental experience I've ever had. I'm so grateful for their compassion and professionalism!

Regular cleaning appointment went very well. Very friendly and professional staff. They gave me…read moresome good advice on teeth care but did not push me into scheduling more extensive treatment that some dentist have done. They let me make my own decisions. I like that. I'll definitely be going back to them.

My kids needed cleaning and fillings. They have been great to work with and very flexible with…read morescheduling. They do a great job making the kids feel comfortable.