My experience at Shine was so fantastic that I'm writing my first review! I wasn't sure what to expect, but the care I received from Emily was more competent, compassionate and effective than any healing treatment I've had. I was so impressed with her kindness and knowledge. I got adjusted, learned two cool new (very strange haha!) exercises, and walked out feeling better than I have in months. Can't recommend Emily and Shine highly enough! read more

They are amazing!!! After years of on and off neck and upper back tension and pain, I just left my massage place where it was the easiest pain free massage in years. They fixed my posture problems and my breathing. Follow the program and do your exercises and it works! I highly recommend for anyone with ongoing issues because massage and chiropractic will not fix how you hold your body and walk and breathe. Thank you so much!!!! read more

In short: Shine cares more about getting your money than helping you. Why: I was in-between insurance and limited on cash and options to treat my chronic back pain. Shine was in my neighborhood and had a "generous" 25% off if you pay in full at the time of your visit. I walked out paying $168 for less than an hour of PT and in much more pain than I arrived in. At first contact, the owner was very friendly & energetic. I gave her a brief history of my pain, current medical treatment and stressed concerns of not getting help beyond a 'first consultation'. She assured me that they would give me additional help to hold me off until I had insurance and could come in regularly. Before my apt when turning in my paperwork and payment we revisited this concern and she once again reassured me. She also provided me paperwork to apply for 'financial hardship'. During the assessment I was told to bend and move in ways that were slightly painful, which I assumed was normal and did so carefully. One twist sent shooting pain through my spine similar to the pain when my back injury first occurred. I mentioned this pain to her and told her I needed to lie down so I didn't pass out. I asked her if she was going to help me "undo" whatever just happened and she assured me I would be fine before I left, and continued on with the assessment while I was sitting/lying. She gave me one muscle strengthening exercise to do. She did not attempt to do any pain release or muscle relaxation or assessing the new pain. When I checked-out with the owner, she was trying to guilt me into making two more immediate appointments and stressed the importance to see me twice a week for almost two months. I reminded her of my insurance/financial situation and the compromise was making two appointments once my insurance went into effect. I told her that I worked 8-5 M-F. She kept trying to get me into consecutive appointments early/mid-day and respond in irritation that it conflicted with my work. I went home and had to lie down and alternate ice & heat on my back all evening. In the morning I had to go in to work late because I was in so much pain I had to see my chiropractor, forking out more money. It took a few days for the pain to subside. Obviously I canceled my appointments. (FYI: They keep your CC on file and charge a $45 cancellation fee if you don't cancel over 24hours in advance. A cancellation fee I understand, but $45!?!?) After three emails and four weeks without any response I finally got their decision that I didn't qualify for 'financial hardship'. (They only look at income vs. medical/CC debt, NOTHING else. (Of course my only medical/CC debt was the $168 from their appointment.) As a "thank you" for my business they offered a free yoga class. This seems like a nice gesture except that anyone who walks in the door gets a free first yoga class. When I was coming in as a new patient they were quick to respond with enthusiasm by phone and email. Once I canceled my appointments their communication near stopped. This communicates to me that their customer service is great as long as they're guaranteed to be making money off you. I have shared my experience in more detail to other people who have gone through PT for similar back issues and they all have had many better/thorough experiences, especially in regards to pain assessment and treatment for pain relief even in their first sessions. During my recent yearly check up my General Practitioner even told me not to return and made a referral for another PT incase I chose to continue in the path of PT. I understand that services cost money and don't want to devalue PT and like services. However, at Shine these "services" are not worth the monetary value. I would be willing to pay twice as much for something that was truly worth the value. All this to say: I wasn't impressed with Shine. I don't like writing such in-depth negative reviews but I'm hoping to save someone else the experience I had. There are plenty of other PT in Portland with great reviews, I should have done more research and not made my decision based on timing and convenience. read more

I've had a lot of time to reflect on my experience at Shine and here's my review: I was referred by a couple of coworkers who raved about Shine so I decided to give them a try. Scheduling I actually tried calling them to schedule an appt for a couple of months. I would leave voicemails, not hear back, it would slip my mind, repeat. I mentioned this to one of my coworkers and it wasn't until then that I heard from Shine. My coworker sent an email to the office manager, cc'd me, and we scheduled an appt over email. Apparently they had been having phone problems for months and didn't know it. (?) The Beginning For my first visit, I saw a rotating therapist. Although I really liked her personally, I could tell that she wasn't very connected to the practice. She audibly griped about minor inconveniences (equipment, forms, etc) which was awkward. She didn't explain Shine's approach to physical therapy. It wasn't until my second visit, when I saw Jenny, that I understood that I was doing "Posture Restoration", not regular ol' PT. The Middle Jenny was wonderful. I really liked her. But at every visit the practice itself just seemed unorganized and unprofessional. The office manager was confusing, the schedule was constantly changing, I never got a solid, professional, or grounded vibe. The single redeeming aspect was that I liked Jenny even though I felt 50/50 about my progress. The End Then Jenny quit and so did I. It really wasn't worth it to stay. I wish that I had better things to say. Every time I went to Shine, I left feeling kinda blue. I hate to say it but I got some pretty bad energy from that place (yes, I realize how hippie-dippy that sounds). read more

If you're looking for a physical therapy solution to guide you in healing, look no further. A friend of mine recommended I visit Shine and I did. I've been visiting off and on for the past six months. I have a shoulder impingement which is a relatively common issue for people who lift heavy weights. I went to shine and was met by Kyle at the front desk. He's a super kind and extremely helpful young man who helped answer any and all of my billing and scheduling concerns. I even came down with the flu twice this year and wasn't able to make it to my appointments. I had to cancel last minute, and they accommodated the inconvenience of having to reschedule last minute. I wasn't charged a late fee and I didn't feel like I was being pressured into buying more appointments or spending more money there. I really believe that their goal and mission is to help you get better. My physical therapist is Tina! She's a great lady! She's super straight forward and will be honest with you about where you're at and where you can realistically be. I've been to about three other clinics for the same issue and none has come close to the level of care and treatment that I have received from Shine and from Tina. When I walk into each appointment I know what to expect. I know that each minute I'm there will be spent correctly and focusing on getting me back in tip top shape. If you didn't read all that, read this: The people there are awesome. The location is great. It's not super expensive, and they will get you taken care of. read more

After trying PT at another PDX office and several months of sports massage, I followed the suggestion of my OHSU physician and tried Shine PT. I was amazed by the lasting positive response. PRI focused PT actually realigns your posture and reduces pain. It also teaches you how to sit, stand and walk in a way that minimizes the likelihood of future injuries. Be forewarned though, it's not the usual hands-on PT. It takes a lot of between session work, but I think it's worth it. I've recommended it to a number of friends who've also had good outcomes. The adjacent yoga studio incorporates PRI principles, so it's a great adjunct to treatment. read more

I have been a client of Shine since April 2012 and just finished my last session. I am so much better than when I started and felt they listened carefully and helped me progress slow and steady. I went to them after back surgery and had quite a bit of back pain. I don't expect to ever be 100% but feel that Shine (Emily) has helped get me back to 80-90% of my previous activity level and I consider that a great success story. I found Emily and her staff to be very professional and very knowledgeable and would recommend this clinic to anyone in need of PT. read more

As with the previous 3 reviews, I wholeheartedly recommend Shine. I was referred to Emily by a family member, and as a result of my experience I have referred several friends to Shine. Old surgeries left me with pain, limited movement, and the inability to participate in the activities I used to enjoy. Emily thoroughly assessed my needs and created a path back to wellness that's doable - with humor, creativity, and endless support. I look forward to each session knowing that I'll leave encouraged and armed with tools we've practiced until I'm confident doing them correctly at home. I know that if I have any questions or concerns, I can reach her to modify and get back on track. Each visit provides reinforced understanding of the structure of the body and my own issues. I'm always treated with respect as a partner in my own recovery. Emily is a gifted and intuitive therapist who cares deeply for her patients. I encourage you consider Shine when your health care needs include physical therapy. read more

Shine is rad! I went several times last year for a shoulder injury that impacted my livelihood in a huge way. The staff is friendly and helpful and Emily is my absolute favorite. It's clear that physical therapy isn't just a job for her -- it's her passion. I wouldn't be surprised if she spends most of her time outside of the office reading up on physical therapy studies and news....seriously. She's so knowledgable and definitely an expert in her field. And, being in the healthcare industry myself, I can say that not all health care providers take the time (or even care) about staying on top of the latest research. She's professional, friendly, easy to talk to and great at what she does. What else could you want? If you're looking for a PT, go see her. Really. Go call now. You won't regret it! read more

Shine really SHINES! They have changed my life! I have had acupuncture and physical therapy for a chronic neck issue and the things they have done have been wonderfully therapeutic. Cranial sacrum treatments have been incredibly beneficial as well. In addition to that though - they have taught me how to maintain the new and improved me myself. The energy and vibe at Shine is tremendous and you will love how you feel afterwards. I Highly recommend SHINE. Debbie read more

I absolutely love going to Shine. They have a bright and friendly atmosphere. Everyone is extremely knowledgeable and helpful, and their services and practitioners are amazing. read more

While Shine may employ good people, the management seems to only care about money and they are extremely unorganized about it. I first went to Shine for TMJ pain as a referral from my doctor. After a few months of treatment I stopped going because it seemed too expensive for how slow my progress was. To be fair, though, I doubt this is their fault as I'm sure progress varies from person to person. I originally had scheduled an appointment with Emily, but couldn't get in for 2 months. Because my jaw was locking open on a daily basis I decided to see Alex, another doctor there at the office. Alex was not the problem. While I am leaving a complaint here I do want to say that Alex was professional and did a good job at making me feel comfortable. The ladies at the front desk were also always very sweet and professional as well despite my issues after I left. I want to stress here that I regularly made payments of at least $100 every month. Which is why I was extremely surprised the first time I got a letter from a collection agency regarding my remaining balance. Thinking this had to be a mistake I immediately called the office to ask why in the world I was getting a collection notice. They lady at the front desk had told me that they didn't have a record of my last few payments that I had made through their online patient portal. Once they finally found the payments after I had to scour my bank statements to prove it I thought it was over with and continued to make my monthly payments. Until I received another notice. Upon calling again they told me that this was going to continue to happen and that it was how they go about reminding you to pay. They also said I would by totally fine as long as I kept making payments. Wouldn't a monthly billing statement suffice? No. So frustratingly, I continued to get collection notices every couple weeks regardless of how often and how much I paid and there was nothing I could do about it. The harassment doesn't stop there. Today, only two weeks after my last $100 payment, I am now getting late evening collection calls. On a bill that I have regularly been paying large amounts on every month for 6 months. The bill is now under $150 and would be paid off within a couple weeks at the rate I've been going, but I am still being harassed. Even after speaking to everyone at Shine and being assured that it was nothing to worry about. How is this nothing to worry about? I came to Shine because stress was contributing to my physical pain and now they are just making it worse. All for that last $100 that they would have gotten anyway. Waste of money. This is an absolutely horrible business practice!! In what world is it acceptable to harass your paying clients when they have done nothing to deserve it? I cannot wait to be done with this company so I don't have to deal with it any longer. read more