I remember one year for Christmas I got a Tonka truck, this year I got a broken window. Between…read moreyou and me, I liked the Tonka truck a lot more. In such situations I'm lucky enough to have a know it all neighbor who actually does know it all. Over to Bill's Glass I went, broken window under my arm and a head calculating how long I'd have to eat instant noodles to pay for this repair (answer: 18.5 weeks). As it turns out, the process was shockingly simple and affordable. They looked at the window, told me a price (much lower than my fearful guess) and he said I should go get some lunch and come back in 45 minutes. Whaaaaaaaaaat? 45 minutes? Lunch? "Ok, I can do that" and do that I did. Tummy filled with food I came back to find my window repaired and I was on my way. The End.

I purchased an antique mirror at an auction. Naturally it fell off the wall shortly after I hung it…read moreup. (Which was a shame, as it was that slightly sparkly "old" glass.) An antique store across the street sent me to Bill's when I asked about replacement. The young man with whom I initially spoke was awesome - I told him what I was looking for and the approximate size and he gave me a very reasonable quote. I assured him that any old piece of mirror would do - the antique I had was relatively small and I was looking for a quick-and-dirty solution to my haphazard hanging job. About a week later I came in and picked up my mirror, which looked great. I paid in cash and they took $5 off so I paid exactly what I was quoted. Quick, affordable, reliable, cheerful service from a mom-and-pop business. I'd definitely go back.

My bedroom window was crack and there were 3 holes in the living room door from where the cold air…read morewas coming in. Woo, a technician from action glass came in and fixed the cracked bedroom window by replacing it with new window. He was knowledgeable about the kind of frame and fixed the twisted frame. He was honest to tell me that original weatherproofing is in good condition and does not need replacement. He filled the gaps in the door as well. He was nice, easy to communicate, honest and did a good job. Would recommend him!

I was having a problem with my patio sliding door due to some busted rollers. I phoned around, and…read moreone glass company said they could not help me because I did not have an account with them. A second company told me that they only did garage doors. I contacted Action Glass in Coquitlam and spoke with Mike. He listened to my concern, assessed the situation, made a couple of recommendations to address the busted rollers and possibly a worn out tract, provided me with a reasonable quote, and scheduled a technician to come and repair the sliding door. Less than a week later, Chris, Action Glass Technician, came to fix the problem. He explained to me the remedial process and even showed me the defective parts he would replace. It felt good because Chris was transparent and trustworthy. He only replaced the busted rollers and did not change the tract because it was still in good working condition. The final bill I paid was 1/3 less than the initial quote. The following day I phoned Action Glass and had a conversation with Arlene. I expressed my appreciation for the work that Chris provided, and for his friendliness and professionalism. A few hours later, I received an email from Leanne Roth, Business Development Manager, thanking me for the feedback I shared about Chris. A week later, a written thank you card and a Starbucks gift card arrived in the mail from Leanne. It was such a pleasant experience dealing with the Action Glass Team from the beginning to the end of the transaction. Their whole crew was excellent! You hardly see this kind of strategic customer engagement anymore from a lot of the companies out there. From hereon, every time I have a glass concern, Action Glass would be the first one I would call again.

Murray has installed two shower doors, and glass for us. Once in 2016, the second time, the other…read moreday. Both times Murray was awesome, professional, took pride in his work, and he was a pleasure to work in our home. Thanks for a great install again.

I contacted Andrea & Murray at VanGo Glass to get a quote for a customer shower shield for a…read morebathroom renovation we were doing. The initial quote included installation and seemed very competitive. When Murray came out to do the final measure his professional approach and advice really differentiated this small company. When we placed the order they didn't require a deposit and the glass was ready to install much sooner than originally quoted. On the day of installation, Murray and his assistant had the job done in a couple of hours and left the site tidy. We are extremley pleased with the end result and would highly recommend.

My Vancouver, BC friend Wendy had an idea for an elegant glass shelf for a lovely alcove in her…read morekitchen. She asked Brian, an architect, to sketch out a design. She loved it, but it was such a minimalist thing that she worried about finding a glazier who could put it together. He recommended an outfit in Burnaby. So we off we went to Candu Glass and met Wayne, the proprietor, and Scott, a master glass craftsman. I will try to post some photos of the elegant lightweight shelf that seems to float on the wall - so extraordinarily lovely! As readers of my other reviews will note, I am a big fan of craftsmen (and nowadays craftswomen!) who love what they do and and strive for excellence. There may be other less costly glass shops around (although for the amount of work it took I thought the final cost was quite reasonable) but I believe that if you are looking for true quality, this seems to be the go-to place.

Ripped off $500 Wayne took my order, collected funds by e…read moretransfer and told me 5-7 business days. I have been trying to track Wayne down now for 7 weeks. He does not answer or return calls, or respond to email. I went to his store front to try to get some answers. He no longer has a store. It shut down over a year ago according to a neighbour. The only other explanation I can think of is that he may be unwell.

Rodell from Accurate Glass was very professional, patient with clients in our building, and very…read morepleasant to deal with. We need more people like Rodell. Resident Manager Susan Marjanovic Waterford House VR1513

I am very satisfied with the mirrors Accurate Glass made for me. Their staff were courteous,…read morehelpful, and respectful, from the person who measured my walls to the workers that installed the mirrors. I'm sorry I didn't get the name of the person who measured my walls but he was such a kind man, very meticulous & detail oriented. Rodell and Guillermo were a joy to deal with. I highly recommend them. Great service, beautiful product, and fair price. I bought my sliding door glass from them years ago and was happy with them which is why I called them back for the mirrors. Thank you!

We had three pieces of glass for a coffee table replaced that included bevelling. Unfortunately,…read morethe first set was marked by flawed glass. After contacting the owner, he was very apologetic and told us to return them so they could be replaced. The second set was flawless and they fit perfectly into the coffee table. We are very pleased with the service and value as many glass shops will not cut bevelled glass. We would recommend this company. C. Carignan

Great glass company and cost effective. Mirrors, shower doors, closet organizers and glass railings.read more

Product not user friendly and the mesh gets jammed all the time. Zero customer service and price…read moretag $8000 we are so un happy. We do not recommend this product or this company at all.

A screen door isn't just a screen door, as I just recently found out lol…read more Nice to know that you can colour match the mesh according to your exterior/interior. And it's a tougher, classier mesh that even offers UV protection, impressive. Tough, all because of their special magnet that really clicks which the worker showed us, not like the flimsy ones that we have. Something to consider for summer, as we all know how annoying it is to swat at those flies when eating all those yummy leftovers I get every day lol. Lifetime warranty on the parts but not the mesh, that's the half-star lol.

I would give more stars if i could. I ordered some IGUs to…read morereplace fogged windows and they talked me through the whole process. excellent customer service and wonderful people. Thank you!

They were excellent. They replaced foggy windows and the new windows are perfect. I highly…read morerecommend Sammy and Brice at Island Glass.