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New Bedford, MA

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Shimmer

4.0 (1 review)
Closed • 11:00 am - 4:00 pm

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Ulta Beauty

Ulta Beauty

3.0(3 reviews)
3.3 mi

My trip to this store really made me sad honestly. I went to return a gift from a friend and had…read morethe gift receipt. The cashier was having trouble figuring how to do the return with the gift receipt, so the manager came over, explained how to do it, and the cashier took it from there. She asked if I used it and I said no, my friend got it for me, and I knew I wouldn't like the lip gloss flavor. She continued through the transaction and gave me a receipt to sign, and the original copy. As I walked away from the desk I noticed there wasn't any kind of store credit or gift card, so I asked the manager. She apologized and said the cashier had refunded the money back to my friend's card, but said she would be able to void it, and that she would make sure that I got my gift. After checking at the register she said she wouldn't be able to void it because of the card type. I assumed because she was the manager she would make an effort to fix it, but she said something along the lines of unfortunately there's nothing more she could do, and that I would not be able to pick out anything as a replacement for my gift. I felt so silly, like a child, but I was really honestly very sad about the whole experience. I had to leave without a gift. I told the manger that I guess if I was ever in a similar situation in the future, I should probably just ask for the manager to make sure it was done correctly, and she said "it was an honest mistake". I told the cashier when I arrived that it was a gift I received from a friend, and that I had a gift receipt. You would think that would be enough to understand that I should receive a gift card or store credit to use to replace my gift. The most upsetting part is not even that the cashier made this thoughtless mistake in the first place, but that the manager did nothing about it and just said sorry I couldn't get my gift. This whole situation totally sucked, and I'm really disappointed, as this shouldn't be so complicated and upsetting.

The store is nice but would be better if they actually had someone around to help customers. Trying…read moreto navigate the store looking for items was frustrating. I was trying to find something for my wife over the holidays and wasted so much time wandering aimlessly before I found what I needed.

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Ulta Beauty
Ulta Beauty
Ulta Beauty

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Sephora

Sephora

3.4(8 reviews)
4.0 mi
•$$$$

Went in today around 12 PM because I wanted to treat myself. I was helped by Samantha. She answered…read moremy questions, helped me find stuff, made recommendations, and told me that If I apply for a JCP cc that I get a bag of goodies regardless of if I get accepted or not. I spent about $149 plus got another $100 of free stuff including my birthday gift. Samantha was very pleasant and helpful and I really hope that management notices this and treats her right. She is definitely Employee of the month in my Book. This "Sephora" is in a JCP, therefore they don't have a lot of stuff. I would say their Urban Decay section probably has the most of any brand but it's not nearly as big or stocked as a regular Sephora. If you are looking for a more variety such as every kat von d, too faced, or NARS item this is not the location for you as like I said there's practically nothing there. I guess it's good if you need something in a pinch. If this is the only Sephora around you then sadly you will have to go there but if you can make the trip to providence I believe the PPM has a full Sephora with everything. This was my second time here and staff has been polite and helpful both times, which is something I really appreciate in retail. Good job samantha. I will come back when I can afford the full size bottle of sinner. .

I usually love going to Sephora as a little treat to myself. I use my beauty Insider card…read morefrequently online and in stores. I usually am greeted (at least) as soon as I walk in the store. Not today though. 3 (grumpy) girls were working in the store around 5 p.m. on a very slow Monday evening... I was the only one shopping! Not one even made eye contact with me. Not one offered any help. One girl wouldn't even move over so I could look at the display of 'Two Faced' items she was stocking. I was trying to check out the chocolate bar palette I was looking to purchase. I finally just decided to get the powder foundation I'd been looking at online and a nice shiny lip gloss. It totalled to a little over $50. Online I'd have gotten a free gift, nothing here. I should have gotten at least 2/3 small samples... nothing. I didn't even get a smile. Very Disappointed.

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Sephora
Sephora
Sephora

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Shimmer - cosmetics - Updated November 2026

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