Used this company because a friend referred us to them. Despite the low rating on Yelp, we decided…read moreto give it a go. My biggest regret is allowing Palazzo to manage our property. Communication is slow--expect a response in 3-4 business days, and that's if you decide to blow up all their phones, which is not acceptable when your home is vacant, you're trying to prepare it for new prospective tenants, and they should be the ones supplying the vendors to come out and clean. Speaking of vendors, their cleaning company did an ATROCIOUS job of "professionally cleaning" our home and when Wendy did the final walkthrough with us and noticed how disgusting the home still looked she chalked it up to the fact that "they don't charge that much." That is no excuse whatsoever to charge $300 for a terrible job because like Eppie put it "[her] seven-year-old daughter could've done a better job." While they offered to ask their person Lazaro to come back and clean the place again for free, they didn't care to follow up with him or me, so my mother had to go and clean the mess the tenants left behind. Once we realized their communication delays were extremely significant, we decide to contract our own vendors because we couldn't trust them to do so even though they were charging us $225 monthly....for what? I'm not really even sure because our last month with them once the tenants moved out was brutal with their incompetence. They simply took note of things that needed to get done and took 4 days to get back to us on anything, hence the reason we had to pick out our own vendors. One piece of advice to anybody who wants to hire them or has already hired them: once you realize what a huge mistake you made, be sure to email them 30 days from the date you plan to fire them or they'll let you know two days before the new month that you had to give your notice via email, charge the $225, and not do a SINGLE thing for you that entire month they charged. So incredibly thankful we no longer have to deal with them. This was a huge mistake and I take full responsibility for not trusting the reviews on here.

This is one of the places they manage,the trash hasn't been taken out for 5 weeks,when I took it…read moreout for the people in this apartment. It is so gross,it smells like something died

We started our home search without a real estate agent and went to so many open houses where agents…read morewere trying to earn our business. The minute we met Gia at an open house, we instantly knew we wanted her to represent us. There was just something about her warmth, kindness, and genuine personality that immediately made us feel comfortable and cared for. She was welcoming, informative, down to earth, and truly seemed to care about helping us find the right home for our family. Throughout the entire process, Gia was always there for us. She answered every question we had, kept us informed every step of the way, and made what could have been a stressful experience feel so much easier. She was incredibly communicative, patient, and supportive, and you could tell she genuinely wanted the best for us. She is extremely experienced and knowledgeable, and you can tell she truly knows all the ins and outs of real estate. That gave us so much trust and confidence in her throughout the entire process. Her knowledge of the Long Beach area was amazing, and honestly, we don't think we would have gotten the house we have without her guidance, dedication, and expertise. When we received the keys to our home, Gia also met our family, and they all absolutely loved her. She was so kind, welcoming, and genuine with every single one of us, which just meant so much during such a special moment for our family. We are beyond grateful that we chose Gia to represent us. Not only did we gain an incredible realtor, but someone we truly hope will be a lifelong friend. We absolutely love her and cannot recommend her enough. If you are looking for a real estate agent, do not hesitate to choose Gia!

Carly's true dedication, responsiveness, and enthusiasm to educate on best practices for successful…read morehome buying was so essential to closing on a dream home. With the way the market was (high interest rates, quick and competitive buyers creating a sellers advantage, and low inventory) as first home buyers, the odds were totally stacked against us. Carly took care of us when we were at risk of purchasing a condo with a non communicative HOA. They basically needed to fund structural repairs but had no game plan. Because of this, the bank wouldn't lend. Carly was fully supportive when I was devastated at the news. I totally loved the place and visited it often. After that, I became discouraged about home buying. 2 months later, after encouragement and hard work, we closed on a better floor plan with all the amenities we needed and then some. Not to mention the HOA communicates and the monthly dues are less ;). If you get a chance to work with Carly, you will be in really great hands. She is exceptional and makes this daunting task a lot of fun!

I wish I could give Beatrix and the Whipple Group 10 out of 5 stars. The entire team is…read moreexceptionally professional and deeply knowledgeable about the real estate market. Beatrix, in particular, was a lifesaver as we navigated the transition from our condo to our first home after our son was born. She helped us find the perfect house within the exact timeframe we needed, meeting every requirement we asked for. She then guided us through an extremely challenging condo market and ensured we were still able to maintain our home equity despite difficult selling conditions. Most importantly, throughout the entire process, Beatrix was a dedicated support and confidant. She made what could have been an overwhelming and stressful experience so much more manageable. We always felt truly heard, supported, and informed. She never missed a response, no matter the time, and was always available, even on nights and weekends. When I say she works overtime, it is truly an understatement. The videos Beatrix provided and her weekly market updates were incredibly helpful. She took the time to explain market trends and compare our property to others so we could make confident, well-informed decisions while both buying and selling. Beatrix will forever be our realtor, and we will absolutely continue to rely on her expertise through every future real estate transition. We recommend her wholeheartedly to friends and family for her professionalism, dedication, and genuine character. If you are looking for a realtor who will truly treat you like family, Beatrix and the Whipple Group are it. We can't imagine navigating the past year of buying our new home and selling our beloved condo with anyone else.

We interviewed 3 realtors. We honestly were not looking forward to the hassles that come with…read moreselling a home. I found the Whipple group on Yelp. Called and made an appt. These reviews are all true! I chose Beatrix the minute I met her. So knowledgeable and fast! I loved her from the very second I met her! This lady is the real deal! Class act all the way! Highly recommend her! You will be leaving a positive review too! Sold our Lakewood home within 20 days and 35k over asking! She knows her stuff! She made it all look so easy! She isn't pushy, very open minded! Considerate to all! Her staff is excellent as well! She will be our realtor of choice always!

I agree with everyone - Chris is a disgrace, so grateful he's gone! I agree with a lot of the…read moreearlier reviews--there were definitely issues before, and it showed in the rating. It's a relief there's been a change in leadership. Since the new management came in, my experience has been noticeably better. The team I dealt with was responsive, straightforward, and actually kept me in the loop, which hadn't always been the case before. It's not perfect yet, but there's a clear shift in how they're operating and treating people. If they keep this up, I can see their reputation improving over time. It finally feels like things are headed in the right direction.

This company operates like gangsters. When they want the rent check, someone is there within five…read moreminutes. When you need something for the office, they ghost you. The building we were in was a complete disaster, where the owner/Dr. in the building had an air conditioner in his own office but none for the building, which is filled with old people in medical need. It's almost unbelievable how bad this place was. Avoid anything they operate like the plague.

The promptness of the reply and general knowledge was helpful. I appreciate the assistance.read more

They answered my call late on a Friday afternoon. I was calling just to get some general info…read more.. they answered all my questions and more. I appreciated the good service and responsiveness.

Long Beach Property Management is an amazing company. The property manager, Brian, is incredibly…read moreeasy to work with and very attentive to the tenant's and property's needs. They are very quick to respond to any questions or concerns you may have. Would definitely recommend renting with LBPM!

I was at the 1162 E 3Rd St Apartments in Long Beach for a year. Before I moved my stuff in I saw…read moreroaches. They only had there maintenance guy seal breaches. Anna said they would bring in exterminator, they never did. The shower is way too low. If you are taller than 5'6 could be an issue. The toilet is really low. People steal each others packages. I never unpacked and didn't even cook there. I left the apartment 100% clean and perfect. They charged me $125 to repaint the apartment. I did a walk thru with Francisco and he said it was perfect. Never said anything about the paint. The guy who runs it was mad when I put my notice in. I think he just charged me to retaliate against me. Renter be aware. The roach issue is the worst part.

Angie was awesome with helping me get into our new rental…read more Real property management made the whole process a breeze and got everything taken care of for me very quickly.

I would strongly caution anyone considering renting from this property and management company. My…read moreexperience with Real Property Management in Long Beach has been extremely frustrating and unprofessional. After moving out of the unit at 3951-3056 Howard Ave in Los Alamitos, I completed a walkthrough where I was told I would not be charged for cleaning. The apartment was completely emptied out -- it's a very small 2-bedroom, 1-bath unit with no garage after the property removed garages to build ADUs. Despite this, they are now attempting to withhold my security deposit with questionable charges such as "junk removal" and cleaning fees. It is now day 22, and I still have not received my deposit back or adequate communication. Multiple calls and emails have gone unanswered. On top of that, tenants had to deal with ongoing construction, parking issues, maintenance problems, and constant disruptions while living there. At this point, I am preparing to pursue the matter in small claims court due to what I believe is bad-faith withholding of my deposit. I recommend future renters document everything carefully and know their tenant rights before renting here.

Highly recommend using Kuvaal Patel and Kathy Perez from Anderson Real Estate Group!…read more They are awesome group of people that made our home selling process so quick and easy. They have been transparent from the start.  Listened to our needs, provided their opinion, kept us informed every step of the way, and made things happen for us! Communication is our top priority and we made it clear that is what we expected from the team and that was exactly what we received! Thanks again for the awesome work guys!!   The Trinh Family

worked with Bushra to start looking into homes with my husband. she is super sweet and…read moreunderstanding. she's willing to help in anyway. i appreciate her kindness and patience with us, as it was our first time looking for a home!