In 2023- I had a very traumatic experience with Ace. My water heater needed replacing, and they…read moresent a very young, inexperienced, non-communicative man to install. He was there for 10 hours. When I asked why it was taking so long- I got blank stares, grunts, and shrugs. Dayton was slow, and I felt was clueless. In june 2024, the water heater pilot light kept going off. I called for service, but was adamant that they send someone with experience and professionalism. William came out, diagnosed the problem, retrieved the correct part to fix the issue. He was courteous and explained things to me. It was obvious that he was good at his job. So I guess it just depends on the service person they send out to your home. Not all service persons are equal in their expertise.

Xavier was a good plumber and took care of replacing the inlet water line valves for my washing…read moremachine. He was attentive and even unplugged the hot water circulator without my mentioning it before he turned off the water. The work is top notch. Thank you Prices will give you a heart attack. I do believe they charge about 20% more than a regular local plumber. I will shop around next time. I just thought the price was WAY TOO HIGH. Thank you

Doug installed our gas water heater in July 2022 and did a professional job which we were very…read morepleased with. This morning during our home inspection we learned that we had a small gas leak below the temperature control valve. I called Doug to see if he could assist us. He made a quick trip to our house and was able to assess the cause of the leak was the tubing connection to the Pilot control valve. He was repaired it and tested it with a gas sensor showing the leak had been stopped. I appreciate that he valued us as a past customer and fit us into his busy schedule. I recommend considering Village Plumbing for any needs you may have.

Quick and responsive I would recommmend them. And price is…read morenot bad either. They came out really quickly too

We needed a new water heater installed. They provided a fair quote. Communication was great and…read morethey did a perfect job. The project was a major challenge and they certainly met the challenge!

North Horizon Plumbing will from now on be the only company I use. They are so knowledgeable,…read morehonest, kind, and reasonable. I had a leak so bad in a crawl space so small, I honestly didn't know if it even could be fixed, and in no time it WAS fixed. I'm so impressed and very grateful!!!

Chris was on time, very friendly, and knew exactly what he was doing. He gave me future projects…read moreestimates and lots of valuable advice. I highly recommend!

Chris responded quickly and found the leak in my toilet tank right away. I ordered the toilet…read moremyself from HD, which Chris advised would save me several hundred dollars. I really appreciated his honesty. HD delivered to my house and Chris installed it. He did a great job. He was very courteous coming into my house and putting booties over his shoes. I felt his rates were very good. I would definitely recommend his services.

Mt Rooter just completed my annual Plumbing check up and did a fantastic job. The technician Dan…read moreMerica was on time and even notified me he was on the way. The water tank was drained, all sinks inspected for leaks, drains were treated and Dan answered all my questions about the water softener which they installed over a year ago and works great. The value for the annual service was well worth it.

Very friendly, thorough, professional review of needs and recommendations, thank you!read more

There is a reason One Shot Installation has 5 stars all the way across the board. Gabe is…read moreproficient at his job and efficient with his time. As you can see from the photos he had a huge task of bringing wire across in an entire room and through the opposite side of the wall for a washer and dryer hookup. It took creative problem solving on his behalf, yet he kept the cost low. He goes way above and beyond for the customer at a great price! After Gabe performed the job I hired him for, he noticed a light switch that wasn't functioning properly and fixed it for free! You're guaranteed high quality work at an unbeatable rate! Gabe is a true professional!

I needed a dishwasher repair job done and contacted like 4 or 5 businesses on Yelp. Gabriel was the…read moreonly one to respond that day and was available within 3 days even though I contacted him on a Saturday! He was very responsive throughout the scheduling and the day-of. He was on-time and very friendly. While fixing the part, he actually determined that my dishwasher wasn't installed properly and that was why it wasn't draining properly. He explained everything to me which I really appreciate. I'd recommend his service to anybody and everybody.

Ace plumbing came to my elderly father and Aunts house to snake their line. Spent 90% of the time…read morefixing the door of his truck then charged them $900.

The task was to check our very slow water flow on our reverse osmosis system. The worker checked…read moreit and tried VERY hard to sell me a new tank for over $300. I checked online and a tank that size cost around $50 which I told him, and assured him I wouldn't buy one from Ace. Before he left he said he'd check the pressure in the tank (knowing I wasn't buying a new one). He then pressurized it and it's worked perfectly for the 8 months since. THAT SHOULD HAVE BEEN THE FIRST STEP...NOT A LAST RESORT WHEN I REFUSED TO BUY ONE FROM ACE. I don't trust them to put the customer before making a profit.

We were in a major pinch and Duane saved the day! He was incredibly speedy to respond. His…read morecommunication throughout the process was top-notch--he explained exactly what was happening and what needed to be done to fix it. It's clear he's very knowledgeable and takes pride in his work. Efficient, professional, VERY SHARP, and highly recommended! If you need a plumber who knows his stuff and won't waste your time, this is the one to call.

I had an emergency clog in the pipe at one of my properties on a Sunday. I called Stellar. Duane…read morecame out within about 40 minutes cleared the pipes and replaced a wax ring that got compromised because of the back up. Pricing was exactly what he quoted me over the phone ahead of time. Excellent company, would highly recommend them.

When we had to finally replace our 23-year-old AC units, I started doing research and reviews of…read morethe most reliable system and reviews of HVAC companies. After a few weeks I narrowed it down to three companies and to the Trane / American Standard brands. A co-worker had recommended Manny from 1st Choice Plumbing, Air & Insulation. I contacted Manny and scheduled a consultation with him along with the other two companies. Manny came over and inspected our current systems, and we discussed options and things that he recommended. We really appreciated his experience and knowledge; he brought up some things that other AC companies did not which made us feel as though he was putting our best interest in mind. After some time, we chose to contract 1st Choice for our AC system replacement, choosing the Trane 17 SEER systems. Soon the day of installation came, and we received notification from two different crews when they were on their way (Jose & Kevin). The guys arrived and after a walk through they got started on their work. With a total of five guys working together, they were very respectful of our home, wearing booties in the house and using drop cloths and masking off with plastic our entire laundry room where the attic scuttle hole was located. All the technicians were very polite and professional in their work. Being in the residential trades all of my adult life (almost 40 years) I can tell when people are working for a check and people who truly care about their work and take pride in their work, and all five of the technicians with 1st Choice are all ones that take pride in their work. They were very efficient and completed the installation, clean up and start-up by 2 pm. Jose walked me through the systems, the new t-stats and assisted me getting it set up on the app for my phone. Jose mentioned it could take up to a day to get the systems to fully cool down the house, but by 6 pm we had the house cool down to 71. After the guys left, I went up into the attic to inspect their work and found it cleaner than when they started, the walking platforms were clean of all the dust and the work they did was top notch! Everything level, secure and organized with care, no trash or screws left behind. This is the kind of work that builds a company and makes for a great future! Our experience with 1st Choice has been nothing but stellar, from Manny, Jose, Kevin (I would mention the other tech's, but I didn't get their names) and will be recommending them each chance I get. Thank you 1st Choice, you have a stellar team, keep up the great work!

Shortly after posting my original review, 1st Choice Mechanical reached out immediately to ensure…read moremy complete satisfaction. While a quality control follow-up is standard practice and I had simply slipped through the cracks, they took full ownership of the situation without hesitation. A representative came out, answered all of my questions, addressed my concerns, and got me scheduled to repair the scuttle. The response was professional, proactive, and reassuring. From reception to sales to the technicians, every team member I interacted with was top-notch, friendly, professional, and genuinely committed to making things right. Their willingness to listen and act quickly speaks volumes about their customer service and integrity. I truly appreciate how seriously they take feedback and customer satisfaction, and this follow-up experience reinforced my confidence in recommending 1st Choice Mechanical.

This company performed in exactly the way that dissappoints me and other potential customers may…read morewant to consider my experience and at least ask more questions or get a second opinion. I am a long time property manager and call plumbers and trade experts all the time. I have learned discretion. I called this company to look at a tenants 10 year old AO Smith (bought new, commercial grade) water heater. The water heater was making popping noises and she was concerned. The solution was draining the sediment, which can be accomplished in a service call or by any rudimentary handy man in an hour. Guess what I was told? I was told I needed a new water heater at a cost of $4,000. This massive upsale effort is nothing short of disgusting. I drained it myself, problem solved. I wrote this review because the company had no clear way to email them. I could have called with feedback and questions, and I may update this review if aomeone at the company is responsible enough to call me. Until then, it stands and I suggest you get at least two other opinions before replacing equipment at their recommendation.

I signed up for the maintenance plan and am extremely disappointed. A tech did come and inspect my…read moreHVAC system and recommended replacing it. Since it's 30 years old I have no problem with that recommendation. We got prices from the project manager and when we tried to call him a day or so later with some questions, we were told he no longer works there. We were offered 7% off and when questioned them about the 15% off, we were told that has already been taken off. Apparently the original price was over $21,000.00. Since asking about that, we haven't heard a word from them and it's been over a week. VERY DISAPPOINTED!!!