This review is not for the dentist or her assistants. I saw Dr. Thompson yesterday for an exam, and…read moreshe was kind and thorough. However, I am frustrated with her front receptionists. I wanted to schedule my next appointment in October, and I gave them my insurance's coverage information that clearly states the appointment would be covered. However, based on some "policy" that the front desk came up with, they wanted me to schedule the appointment in November because they were worried insurance wouldn't cover the appointment. 1. I asked to see this policy as written, and the front desk told me no. 2. I asked to speak to an office manager, and the front desk told me no. She asked me if I wanted to speak to the other receptionist. I said yes. After being on hold, she did not transfer me to anyone and told me to go to another dental office. 3. I asked them if they could file the claim for me in October, and if insurance wouldn't cover it, I'd be happy to pay out of pocket. They refused to even try to file the insurance claim, stating their "policy" tells them not to. I understand being worried insurance won't cover the appointment, but I'm angry at the fact they wouldn't even try to file the claim without a good reason, especially when I told them I would assume the risk. I also think the front desk was unprofessional in saying she'll let me speak to another receptionist but then turns around and tells me to go to another dental office. I DO NOT recommend this office, especially to my fellow military spouses. Please go anywhere else.

After previously reporting a negative review due to an unpleasant experience with front office…read morestaff , Dr. Thompson followed up with me to better understand the situation and ensure me that the behavior was not acceptable and not representative of their standards and treatment of their patients. I appreciated the follow up and definitely showed their commitment to their patients. My family and I have been with Dr. Thompson for 6 years and have always experienced exceptional care, so I'm relieved the situation was resolved.

I had a tooth extracted yesterday. The staff made sure I was comfortable the whole time. They do…read morenot rush you through and you can tell that they really care for their patients. They let you know well in advance of what your bill will be, with no surprises. Very professional and friendly. Dr. Taylor is very assuring and wants to make sure all your questions are answered before you leave. Aftercare was well explained. Dr Taylor and the whole staff are exceptional. I would recommend Signature Family Dental to all who need any type of dental services. A+

I used Signature Family Dental once. I would have given them 5 stars as the people and work done…read morewas superb. However, they advised me via their text message system, that they "VERIFIED" my dental insurance and that my Copay was $72 (see pic). This was for x-rays, cleaning, and checkup. After paying the copay, I received an additional unplanned follow up bill because they didn't actually verify the cost with the insurance as their text stated. Because they did actually "verify", I am now out an addition cost (see bill pic). I did speak with the staff, and they reduced it by about $40 however the rest could not be resolved, and I am forced to pay. Had they verified and provided the correct cost initially; I would have selected a different Dentist that was in network. If you want good dental care Signature Family Dental is a great choice, just don't trust what they tell your cost will be because they may change it after the fact. Attached is copy of Text they sent and follow on bill as proof.

I am at Cornerstone more often than I should. After 50 years of very bad practices on dental care…read moreand a severe case of dry mouth for the last 5 years or so, I have learned dry mouth is a breeding ground for cavities .The staff are doing their best to help me get more years of being able to chew my food. I don't remember the names of all the staff but that isn't important. They all are exceptional at their jobs. I had another 4 cavities filled today. I do have one name to share, Marcie, I informed Dr. Wilson that I want Marcie to be my personal numbing artist. I have had way too many needles stuck in my mouth over the years and lots of pain to go with them. I tensed up when Marcie came in room, she raised my lip and before I realized it .she was done. Thank you Marcie and Randall Wilson and the most pleasant staff of professional smile makers. Thank you for the opportunity to give a review.

My family and I have been patients of Dr. Randall Wilson/Cornerstone Dental for more than 2 decades…read morebecause of the such high-quality dental care we continue to receive. My reason for first becoming Dr. Wilson's patient was to get a 2nd opinion when my new dentist (at the time) told me I needed to underdo some expensive dental procedures. Dr. Wilson quickly diagnosed the procedures as unnecessary saving me a small fortune. Over the last 20 years, my extended family and I have continued to get our every 6-month teeth cleanings because most of the Cornerstone dental hygienists are top-notch putting in extra effort in removing as much plaque and tartar as possible to prevent tooth decay and gum disease. One of my favorite hygienists is Kerri because she does such an outstanding job each time. While you can't schedule a teeth cleaning with a specific hygienist, I always feel very lucky when I'm one of Kerri's patients. Over the last two years, I've had to have some expensive dental work completed to address two of my lower molars (with fillings) finally becoming brittle and wearing out (after over 5 decades of use). Dr. Wilson and his staff did an outstanding job crowning these molars, and they ended up being a much improved and well-worth-the-investment upgrade. Lastly, my family and I have always been impressed with how well Cornerstone Dental is managed, which includes patient appointment scheduling, high devotion to cleanliness and using modern technologies and best practices, procedure billings, and employee professionalism and friendliness.

Everyone is so nice and accommodating, even to a scaredy-cat like me. The staff go above and beyond…read morenormal protocol to make sure I'm comfortable and informed. They offer noise canceling headphones connected to the tv and hand me the remote, they proscribed me something to help with the panic attacks before each visit, they stop when I need a break and they even reschedule when I have a melt down.. no hard feelings. The office is beautiful and inviting. They accept tricare and offer military discounts. I would 1000% recommend choosing Park Place Dental if you're a little or in my case, a lottle scared of the dentist. Thank you Park Place Dental!!

Be sure to check with your dental insurance for yourself to ensure you're in network before getting…read moreany work done besides a cleaning. They straight up lied when they said my insurance covered the procedures they recommended and accomplished. Come to find out they weren't in network and I had to pay a substantial amount of pocket. Buyer beware.

Wonderful staff! Been going here for about 8 years. Always look forward to mymy cleanings and I…read moreused to hate going to the dentist. That says a lot! Very experience staff and Dr. Miller really cares about your teeth.

Office staff and Dr. Miller extremely nice and accommodating, but Dr. Miller does not do good work…read more She covered metal filling with porcelain when i requested the metal be removed and replaced with porcelain. She removed a temp crown i had for about 3 years with no problems and replaced it with a crown that did not completely cover the base of my tooth- my exposed tooth has cavity and i'm not sure it can be saved at this point (have appt w/another dentist). She repaired my chipped front teeth and they look horrible- not to mention one of them has a cavity above the part she replaced where she grinded it down (to adhere to porcelain) because she did not completely cover it with the porcelain. That will also need replaced. And she messed with another tooth w/temp crown and now i have pain there also. What a mess. I had all the work done fairly quickly before I noticed any real damage. Save yourself the headache and find a different provider. Would give zero stars if available.

I have never been so comfortable at a dentist appointment!!! Dr. English is kind and caring, the…read moreentire staff were amazing The atmosphere was very positive and relaxing I will never go to another dental office

I had a root canal and still ended up losing the tooth a few months later. I know this happens…read more They were friendly and its ok. I was upset that I had the root canal and before I left, I was asked for a $250 co-pay. They were lucky I had it. The lady told me when I called to question it that if I had read the paperwork I signed, I would have seen there was a copay. The "paperwork" was on a tablet and the wifi shut down three time while I was filling it out and had to start from scratch so again, I guess I can say my fault but a simple heads up would have been appreciated. Then I started getting bills for the remainder of the payment which again I had no idea about. The tooth really wasn't that important. I made a payment arrangement and the payments are automatically taken out of my bank monthly. I am still getting demanding statements saying payment due now or face collections and must pay within 30 days to avoid further action. I'm on a payment arrangement!!! What more do you want?? It's just bad customer service. The harassment isnt necessary.

Hands down, the best dental service we've ever had! The office staff is phenomenal! The dental work…read moreis top notch too!

The dental procedure itself was fine, nothing remarkable. Parking was easy, and while the staff was…read morepolite enough, the real issues began once it came to billing and payments. I couldn't afford to pay the full $1,369 upfront for a root canal (even with insurance), so I applied for the Synchrony Bank CareCredit program. I was approved on the spot in the office for more than the procedure cost, and--trusting the front desk staff's recommendation--I went ahead with it. What I didn't realize at the time was that Synchrony automatically enrolls you in "card protection services" through the application. This added an extra $44 a month on top of potential interest charges. I set up the minimum payment on autopay through the app and thought I was fine, but a year later out of the blue I was notified that my credit limit had been lowered--leaving me now over the limit. Because of the recurring charge, my minimum payment no longer even covered the balance, which put me in a really tough situation. While this may not be the fault of the dental staff (I am unsure of the office's relationship with CareCredit) directly, I strongly caution anyone considering CareCredit. I was able to contact CareCredit and get a refund for the card payment services but the damage had been done and no real explanation was given for lowering the credit limit. If you have any other option, I recommend avoiding this program unless it's an absolute emergency.