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    Shideler Lisa DDS

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    13 years ago

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    Valparaiso Family Dentistry

    Valparaiso Family Dentistry

    2.2(75 reviews)
    2.4 mi

    The Dentist, Dr. Sonia Bennett, and her Assistant, Amber, were friendly and very transparent about…read moremy options and what would happen during and after my extraction. They also had time for my questions, and still were very quick and efficient. Recommended. Realize, however, that the practice is very focused on payment. Even with my Delta Dental Insurance, I was presented with the bill and methods for payment as I was sitting in the chair with my bib on, waiting for the actual procedure.

    I am 6 months pregnant and went into this office with severe tooth pain. I had medical clearance…read morefrom my OBGYN for an extraction and spoke with the assistant, Patricia, multiple times beforehand. When I arrived, she wasn't necessarily rude, but definitely not welcoming or compassionate either. From the start, Patricia and Dr. Yousef rushed through the procedure. They did not allow enough time for the anesthesia to fully work. I told them I could still feel pressure and pain, and they brushed it off as "normal." What followed was the most traumatizing and painful dental experience of my life--I was literally screaming and crying while they extracted my tooth, fully aware of the pain I was in, while I am visibly 6 months pregnant. Instead of slowing down and being gentle, Patricia repeatedly told me to "stay calm," which felt incredibly dismissive given what I was going through. I've had years of dental work done--braces for 5 years, six wisdom teeth pulled at once--and nothing compares to how excruciating and careless this procedure was. When it was over, Patricia just handed me a bag and said, "Okay, you're finished." The doctor never spoke to me about aftercare, nor was I prescribed any pain medication. I left in tears and sat in my car crying for an hour afterwards. This was hands down the worst dental experience I've ever had. They were inconsiderate, impatient, and careless, and I would not recommend this office to anyone--especially expecting mothers. The regular office is wonderful. But the oral surgery office in building 3, was a nightmare.

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    John E Smolnicky DDS Catherine M Wong DDS

    John E Smolnicky DDS Catherine M Wong DDS

    1.2(5 reviews)
    0.2 mi

    This critique is strictly regarding a phone conversation that I had the misfortune of having with…read moreAmber; if I call you stating my company & that the nature of my business is to verify your address (since you called us TWICE, back-to-back, requesting information), how about just giving me your address? Why do I have to go thru listings to tell YOU what I see? That was a total waste of 8 minutes, when it would've taken you 30 seconds to state what I asked for. I do hope that you're more congenial with the patients that call/walk thru your door!!!

    This is, by far, the absolute worst experience I've ever had in a medical setting. That includes…read morehospitals, urgent care, clinics. Before I start, I will say that the women in the office are extremely nice and helpful. Unfortunately, the problem I had was with the dental nurses. I would expect any medical professional I come into contact with to have some level of decorum in front of patients. I understand that we're all human and have human problems....but my first visit, the woman cleaning my teeth was rolling her eyes at her coworkers, audibly sighing and mumbling complaints under her breath. All of that was happening 5 inches away from my face. I guess she couldn't possibly wait until her break and then let it all out, she had to unleash it on her patient. My second visit, another nurse all but called me a moron when I asked where the garbage was to dispose of my gum. I wish I could express how rude this woman was over one single question. It might seem like a small thing but the way she spoke to me was so incredibly sharp I looked around to see if anyone heard it, because I can't imagine the way she spoke to me was something her boss would accept. Even the DOCTOR couldn't maintain composure and not let on that she was annoyed with the nurses too. The whole situation was extremely uncomfortable, I will never be back to this office. You couldn't pay me.

    Shideler Lisa DDS - oralsurgeons - Updated May 2026

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