SHERWIN-WILLIAMS:
Once upon a time I went to a Sherwin-Williams in Rogers for a part I ordered for work a week earlier on the phone.
But after speaking with a customer service rep at the counter who was searching for my order online.
He told me that it would need to be picked up from their Commercial store in Springdale.
So I drove to this location and while speaking with a rep from here, I was told I would need to order the part.
I told him that I ordered it last week.
He told me that my print-out shows that, but it doesn't show "ordered" online. So I placed the order with him and I asked if they would call me when the part arrives. He said it states that the part would be there next week.
So next week was here and I called and asked if my part was in. I was told that it was.
I told him I'll be there tomorrow to pick it up. So I showed up the next day and was told that it was back ordered. I asked him why no one called me to inform me that it was backordered. He said that he didn't know why. They called me the next day to pick it up. Obviously they have all the parts and paints that anyone would need, but definitely need to work on customer service.
I received No explanation and no apologies for everything that had happened.
Very disappointed! read more