1805 Lancaster Dr NE, Salem, OR 97305 Unless you are a…read morecontractor avoid this location and shop at the 4759 Lancaster location. I have a paint formula for a 20 year old Dutch Boy Dirt Fighter paint color, but despite Sherwin Williams being the parent company of Dutch Boy I was told they could not mix my color. Store management was of no assistance either. The other Salem location on 4759 Lancaster was able to mix the paint with the old DB formula and it's a perfect match!

after talking to a store employee on the phone and finding out there was a paint sale going on…read morecurrently I went to the store. the 2 employees told me I just had missed the supply sale. after several more questions they admitted reluctantly there was an online sale but i needed the coupon. I went online got the coupon and showed it to them. still couldn't help me because I had a custom color and now also needed a bar code which was not available online and only available if I got an email previously. really?? good bye sherwin Williams , I've been a customer for decades but I will find a place with better customer service

I wish there was a 6th star. Outstanding service and they had perfect und understandable answers…read moreto every one of my many questions. Avoid the big box stores. Salem Paint is the best!

In our move to Salem, my Happy Halloween sign was damaged. A chunk had been chipped out. Hubby…read morerepaired it, but we needed a paint match to finish the fix. Salem Paint was nearby & had great reviews, so I went by there with my sign. They noticed it had a bit of a black glaze wiped over the top, which was going to make for a tricky match (and it DID! I had thought we'd just match the back but it was a much brighter color... thank goodness they noticed). They asked me to leave my sign & give them a couple of days. So I picked it up today and wow!!! They painted the spot for me while matching!! How cool is that?? It's a perfect match... look at my pic. Bet you can't even tell where the chunk had been gouged out! Salem Paint is the bomb. Love them!!

Great store with very helpful and experienced staff. Brand new store, as well.read more

From the owner: Your local Sherwin-Williams Paint Store in Keizer, OR, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

Every time I have gone to this store for help or painting supplies, I have left happy. Last week my…read moredaughter and I went there for paint to change her room from a dark grey to a white. We were cheerfully greeted and helped and received exactly what we needed to do the job. When we decided we needed one more gallon, the next day, the young clerk helped my daughter (who was paying for the paint herself) to get a much appreciated discount. Her room turned out great, and we were thankful to this store, once again, for giving us good advice, good service, a quality product, and a good deal.

I came in to the store today to return a quart that was made 10 shades to dark. Trevor asked me if…read moreI needed help and I did. I explained to him what happened and I "thought" he was helping me. 20 minutes goes by and customers are coming in, being helped by Trevor and leaving. He then pawns me off to one of his sub- ordinates and they ask me what I needed. I told them that I already explained this to Trevor 20 minutes ago and thought he was helping me. Trevor said that he's just trying to help everyone. I asked him, oh should I have walked through the door 20 minutes later? Everyone ahead & those who came in after we're gone. I simply went in to have a quart of paint w/ my formula in my hand made up correctly.

I love Rodda Paint! Really good customer service, someone always goes out of their way to approach…read moreme and make sure I'm finding what I actually need. The first time I went in I was afraid I was going to get Sold To really hard, but instead I was offered help and expertise. They seem to really care about getting you exactly what you need for the job you're doing, and everyone's really nice. :)

My husband and I recently bought a house and have been painting up a storm! I've brought in a…read morepainting and a blanket to help match colors to and they have helped me pick out perfect complementary colors. I brought in a shade of white (from Sherwin Williams) that the previous owners used and the staff was able to custom make that color so I can continue to use the same shade but with higher quality paint-they even kept the mix recipe in a book in case I need another can in the future! They also keep record of every color sample I buy for future reference. The paint quality is amazing and every can we buy is rich and creamy-never drips. I'm a Benjamin Moore customer for life and this store will continue to get my support and business for as long as I live in the area. Outstanding service. Floyd is the man!

From the owner: Tommy's Paint Pot was founded in Eugene in 1954, and purchased our Salem location in February,…read more2013. We are a family run business that is a proud independent retailer of Benjamin Moore® paints. Our independence encourages us to carry the best products and tools for the perfect paint job - inside or out. It creates an innovative atmosphere that ensures our customers receive best-in-class products, and service from a responsive local company. Tommy's Paint Pot is dedicated to the ideals of the independent paint and decorating retailer. We invite you share your next paint project with us by stopping by our store. We offer expert guidance and advice based on years of experience to help you select the correct product in a color you'll love.

Huge shoutout to Miller Paint. Bought the 2 day rental paint sprayer at my school auction. Best win…read moreever! This gal was able to knock out her entire back yard fence-and it's not your average city lot size! Appreciated the thorough how-to at checkout and the reminder that YouTube videos are helpful if you forget anything. Tell all your friends to visit this gem of a place and be sure to rent their sprayer when you're ready to do a job.

Poor experience and poor customer service. Sold me 3x the amount of paint I needed for the job.read more

Quality product and excellent customer service make this my new go to for paint. I have always been…read morea Miller Paint girl, but since they merged with Rodda we needed to go with Rodda for the same color mix we had already in our house while we were working on a remodeling project. Sean took the time to perfectly match the paint, making sure the mix would remain vibrant through its life on our walls. The paint coated beautifully and adds a lightness and brightness to a space that was once a dark, almost forgotten attic. Definitely worth every penny paid!

Ames Research Laboratories' product failure destroyed my roof in less than a year. To make matters…read moreworse, product services technician Wayne Kukaska gave incorrect installation instructions and then refused to honor Ames warranty when things went bad. I am writing to share my disturbing experience with Ames Research and product services technician Wayne Kukaska in hopes that builders, contractors and home owners who are considering using Ames Research Laboratories for waterproofing new roofs and walls or for patching and repairing leaking roof systems or walls do not suffer a similar fate. Following is my story: October, 2010: My contractor under my direct supervision completed a 582 square foot roof supported by Douglas fir beams and custom fabricated brackets. The materials used to cover the roof were provided by Ames Research Laboratories and include: - Contouring Roof Fabric - Super Elasto Barrier (30 gallons) - Maximum Stretch (15 gallons) The roof was installed correctly based on specific instructions from Wayne Kukaska and passed final county inspection. It is important to note that Wayne Kukaska specifically instructed my contractor that the contouring roof fabric would take the place of any seam sealer or seam tape. More specifically, Wayne Kukaska said Blue Max Liquid Rubber or Seam Tape were not required if contouring roof fabric was applied. As a result and based on Wayne Kukaska's specific instructions, my contractor placed the order with Kukaska for contouring roof fabric, Super Elasto Barrier and Maximum Stretch. Seam tape and seam sealer were not included in the order overseen by Wayne Kukaska. The materials were applied during clear weather and within the guidelines specified by Ames. The contouring roof fabric was installed with the appropriate overlap and a total of 5 coats were applied for maximum protection (10 years). August, 2011: Despite my contractor's best efforts, the roof failed completely less than 10 months after it was completed. Pinhole leaks first appeared at the seams throughout the roof allowing water to penetrate each of the seams that separate the plywood roofing. With 100% of the seams having failed and with Ames failure to act quickly to remediate, water then penetrated the roof coating, causing staining and the accumulation of mold throughout the ceiling. While Ames Research Laboratories' warranty clearly calls for replacement of the materials in such a situation, Ames' Wayne Kukaska has refused to honor the warranty. My contractor and I spoke to Wayne Kukaska directly regarding our desperate need for Ames to honor its warranty and to help us stop the damage to our roof. Wayne Kukaska continued to claim that his installation instructions were correct, but refused to provide replacement materials, which is clearly called for in Ames' warranty. Wayne said, "If properly installed our mesh never fails...our warranty only covers factory defects." This is actually inconsistent with the warranty, which calls for replacement in every instance except when the materials were installed incorrectly. Despite my contractor providing a detailed description of the installation process as well as multiple photos documenting the installation and the damage, Ames's Kukaska has refused to honor the warranty. Rather than send a local representative to see the damage first hand and to confirm that installation was done properly, Ames' Kukaska has refused to act. By delaying the remediation process and allowing several weeks of hard rain to further damage my roof, Wayne Kukaska has effectively destroyed my roof. Sadly, the request made to Ames was fair and reasonable and wholly within the purview of Ames warranty. Ames was not asked Ames to pay for the labor--my contractor agreed to cover that. Ames was not asked to pay for water stain repair or mold remediation required to fix the ceiling beneath the failed roof. Ames Research Laboratories was simply asked to honor its warranty in a timely fashion by replacing the materials originally ordered so that we could fix the roof. After weeks of delay, Kukaska reluctantly agreed to provide approximately $500 worth of materials but only if my contractor signed an onerous legal document releasing Ames from any liability. Essentially, in return for replacing less than 35% of the materials at a total cost to Ames of $500; and after delaying for several weeks, Ames had the nerve to ask to be released from liability on a $15,000 roof. Based on this experience, I strongly warn anyone who is considering using any Ames Research Laboratories products or advice given by Wayne Kukaska.

I have been very impreesed by the products we have purcahsed by this company at our local Ace…read moreHardware store. We purchased Safe-T-Deck this summer to refinish our decks. It filled in a lot of blemishes, made it waterproof and best of all skid resistant - which is a must with our kids. Later, we used Liquid Granite for our concrete porch and loved the way it created a granite-like look. It is also filled in cracks and it supposed to waterproof our porch for the winter. I have receommended it to many neigbors who have stopped and commented!

This place has the friendliest hardware store vibe of any hardware store on the planet and I think…read moreI've been to all of them, so I know. If you prefer not to be swallowed by the vast and impersonal big box hardware scene and you prefer incredibly knowledgeable, helpful and plentiful numbers of employees who are standing by at all times to assist you in all of your crazy projects, then this is definitely the hardware store for you.

I went to return a couple paint rollers that left plastic pieces all over my door i was painting…read more The rollers said they were for smooth to semi smooth surface painting. Cory, a manager at Ace proceeded to mansplain to me that ​ I chose the wrong rollers for the job . He was unsympathetic and Unapologetic that I would now have to wait for the paint to dry and sand it down and repaint it. I have been living in West Salem for over 30 years and never dealt with anyone so unprofessional and condescending. He must be related to the owner because he has no customer service skills and doesn't care that I was upset about our interaction. I was buying more rollers when I went there.