My opinion of the store itself has not changed. This update reflects my most recent experience…read moreusing online ordering and curbside pickup. The store handled it a lot better than the software behind the process.
I used their website on my laptop to create the order. When selecting a store, it did display all of the nearby stores. However, unlike most other websites, when you look at a specific store, there is usually a "Make this my store" link. There was none here, it simply remembers the last store you looked at and assumes that's the one you want. So remember to check in the upper right once you begin creating your order that you have the right store.
The website is very good about indicating what is or is not available in the store. However, once you order something, you have to indicate for every item you order, whether you want it for delivery or pick-up. It defaults to delivery. The first time I tried, I didn't realize it until I opened checkout and saw a delivery fee, when I realized I forgot to specify pick-up for one item.
There is a box for text input at the bottom of the form when you check out. However, the first time I added something to it, the outline of the box turned red, and I got the message "Invalid special characters." I couldn't figure out whether they meant the period, the comma, or the apostrophe, as those were the only non-letters. I wound up trying two more times, but the only acceptable input I could make was no input at all.
There are 2 spots in the parking lot for pickup. The sign says you can notify them by either calling the number on the sign, using the website, or using the mobile app. Well, I didn't use any of these methods. I had the email order confirmation on my phone, so I used the link in the email to open up a notification page (so I guess maybe website?). I liked that they had an option to indication the style and color of your car. But again, I had the same problem with the text box when entering text. I could only submit it without text. But after that, an employee had to come out to my car and verify my last name, because this method didn't actually associate my order to the "I'm in the lot" notification. Once that was straightened out, they brought out the order quickly, with no problems.
None of these problems are show-stoppers, merely speed bumps. But I have a background in software test, and stuff like this irks me. It felt like they didn't test everything. But I was glad to receive an email from TSC immediately after receiving my order in which I could provide feedback.
Would I use this process again? Yes, but with some changes to how I order items, based on this experience.
