Buyer beware! Store will sell you old gunky paint that will leave you cleaning up after every roll…read moreof it on your wall. We stopped by here on Sunday morning to pick up a 5 gallon container of paint for our store remodel. We purchased 5 gallons of paint for $350 and some quick dry mud for the walls. We purchased the paint separately and hired a painter for a business remodel. The painter had suggested that we buy the paint from a Benjamin Moore store, because they supposedly have a higher quality paint and it would only require one coat and it came in the perfect color we needed and wanted too. Our painter said the paint quality was so poor and bad that it would take him more than one day of painting since there was so much paint slime and gunk in the paint. He would he spending half of his time cleaning up the gunk off the wall as he rolled it. The painter spoke to Hasan N. to find a resolution for the bad paint issue, he was of no help. The paint was old and had chunks and gunk all throughout the container after opening it and all of the gunk that stuck on every roll of it too. The paint was so bad that it would have taken 3 times as long. We would have been better off getting our one coat paint from Sherwin Williams. The rep from Sherwin Williams would have at least picked up the bad paint and delivered new paint with no questions asked. The owner, Hasan said he would swap out the bad paint for us, but the we didn't have hours to use up for the commute back and forth to drop off and pick up the paint. The bad paint has already cost us an additional day of paint time and delayed the finish of the paint for a second day. Hasan should have dropped off new clean paint to us ASAP, sent out a staff or someone to bring it to our site to save us some commute time and hours of extra time cleaning up after every roll. He simply didn't care at all that he gave us bad paint in the first place. He flat out told us it's not returnable. Essentially telling us it's our problem he sold us the bad paint. We had a tight window to get the painting done in a day and that was with the belief the paint would be good from the start. The owner even admitted to our painter that some of his paints gets gunky, this was after our painter sent the owner some requested photos of the gunky sediment from the paint. This location absolutely refused to anything about the horrible paint. They have terrible customer service or rather nonexistent. Avoid this place if possible. If you end up here, always make sure you see the paint and mixed in front of you and on a stick or flat surface rolled out before paying and walking out of this place. Don't regret buying from here like we did.

In 2020 I bought a fixer upper and so have frequented this store SOOOO many times. I've never had…read moreanything short of an excellent experience. Most recently they helped me finely tune the color of my white interior trim paint to best match the Cabinet Coat trim paint I'd used previously but was now discontinued. Products are costly being that this is a Benjamin Moore store, but the quality is incredible and my experience with the personalized customer service and the interest they've taken in watching my house come together keeps me coming back again and again and again. Even when I come in with a PPG or Behr color swatch, their color matching is the best I've experienced and they've even helped me fine tune colors of paint that was purchased elsewhere. Hands down my favorite paint shop.

Tom at BM paintoutlets is awesome!! He went beyond customer service to ship out the last cans that…read morewere available for my stain! He was very nice and professional!! I wish every employee was like him, I will definitely be ordering more paint from him, thanks again A+++++++!!!!!!

I was pleasantly surprised by the customer service. I never heard of the outlet store but found it…read morein a google search. I saw something that I needed and was at a significant savings if I ordered from regular store. I placed the order even though I never heard of them and was assuming it would take a while to prepare for shipping and to get it to me. To my surprise, I received an email with shipping label within a couple hours and received the package in 1 day. I was so surprised and extremely happy.

I believe this Teknicolor Paint location is now operating as RepcoLite and has relocated to 50104…read moreWoodward Ave. I stopped in today to buy new paint to touch up my walls after removing some pictures and filling in the nail holes. I brought along a couple of old Benjamin Moore paint cans that were about seven years old assuming I'd need to replace them. Instead of trying to sell me two new gallons at $50 each, the staff inspected the paint, found it was still in good condition, and offered to strain, thin, and repackage it into new cans. The total cost to me was about $10. I also had a few basic questions about how to properly retouch the walls, and the staff took the time to explain everything to me in detail. It's rare to walk into a business for the first time and encounter such a customer-focused approach. I highly recommend supporting this store. It also felt great to give my business to a local paint shop rather than a big-box chain.

Great service and good products Always try to accommodate…read moreyour requests I will continue to shop there and use their products on my job.

2 grumpy old men who are very disrespectful to a 70 year old woman returning 1 can of paint…read morepreviously approved by their supplier, Mike. They were very rude! They did not even want to listen to my explanation for the return. They finally admitted they knew about the problem and refunded the money but still remained rude, angry, disrespectful.

Great Owner, Great service, just the best products. I would not go anywhere else. The staff is…read morehelpful in ways you never see in the big box stores, and the products are so much better.

Becka is very customer service oriented, friendly, helpful, and willing to share her thoughts when…read moreasked.

Staff was beyond helpful with everything I needed to tile my bathroom vanity. They even helped…read morebring the supplies out to my vehicle.

This is a great store in a convenient location for much of the GP area. Well-stocked and helpful…read moreservice. In addition to propane tank exchange, they also offer refills, which is a much better deal because you get 4-5 additional pounds for $1 more. Much improved since it reopened under the Great Lakes Ace ownership.

Got a coupon for free key in the mail. Went to store to have the key made, had to spend a long…read moretime waiting at customer service. While I'm waiting I'm listening to music on headphones, not really paying attention to people walking by, just watching for the customer in front of me to be served, when a woman approaches me from the side and waves a paint stick in my face then ask if I'm standing in line. WTF do you think? Then once key is made, customer service rep June forgets to give original key back I had to ask for it. Top it all off, check out kid Alex gave me a hard time about accepting the coupon. I should say this seems indicative of a recent trend in advertising on the part of local retailers: send coupons or offers to someone's home only to have the customer find out upon arrival sorry we don't take that coupon or sorry that's out of stock or we don't carry that item etc the old bait and switch routine get someone in your store with a free offer or coupon offer and then offer up excuses when the customer wants to redeem the offer. Needless to say I did contact Ace's corporate offices as they're the ones who sent the coupon the local store didn't but they were no help they say store is independently owned and operated so they can make their own policies about whether or not they want to accept our coupons. Yeah. I got free key at the end of the day so two stars review but they probably deserve less. Staff encountered: customer service rep June, cashier Alex, unidentified woman with stick

An old fashioned gem, reminiscent of the Eastpointe of yesteryear…read more I love that they carry Benjamin Moore, full line and every painting accessory known to man. They're so personalized and nice and clearly have 50 years of knowledge and love what they do. It's great. And they still write out receipts. Love it.

This is one of the best paint shops in Eastpointe. It's a small paint store that carries my fave…read morepaint Benjamin Moore. The owner is very nice & personable. I had issues with trying to get the right shade of navy and every time he helped me with no complaints. I would suggest this store to anyone who is a Benjamin Moore paint enthusiasts. Great customer service & very patient. Definitely a must go to place.

Great service, and have a lot better customer service than other places. My son also loves the…read morepopcorn

This was a new find for us. As new homeowners in the area we are having so much fun renovating…read more We no longer own a truck, and because of the coronavirus we were a little hesitant to borrow one from a friend to go pick up some wood. We were originally going to go to Menards as they tend to have better quality lumber than Home Depot, but I'm glad we found Durst instead. Durst has high quality lumber for comparable prices, and they deliver for a VERY reasonable fee. The guys who work in the lumber area are extremely knowledgeable and were able to give us good advice for one of our projects. Excellent service. We will definitely be coming back here for all our lumber needs!