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Sherwin-Williams Paint Store

5.0 (1 review)
ModeratePaint Stores
Closed • 7:00 am - 6:00 pm
Updated 2 months ago

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Ask the Community - Sherwin-Williams Paint Store

Sherwin-Williams Paint Store

Sherwin-Williams Paint Store

(4 reviews)

We brought in a sample of the stain we wanted to match with a piece of the wood we would be using…read more Left is there for them to match- asked about mixing stain and were told yes. We went to pick up the stain, and they had just pulled a can from the shelf and said this matches. Additionally, they used paint stick to show the stain never really putting it on the piece of wood we brought. The person said if we have something that matches, we don't custom mix. The wood they put it on was not what we provided, and they never tried to match the sample. Then he said I can put it on the wood you brought to show you the match- right paint it on and we just say okay.... NOT!!! Poor customer service. Called another Sherwin Williams store in Bluffton and they will mix the stain to match.

Horrible confrontation with the store manager, Marcus Allen! We were placing an order for two…read morepaint cans. One had an issue and was no longer being carried in the formula. While the store manager was on the phone checking to see if another store carried the old formula, I was having a private conversation with my husband. Little did I know the store manager was listening to my private conversation and felt I was looking at something on my cell about the paint! He immediately took offense, interrupted us and said he would "prove to us that he knew what he was talking about and that he had 13 yrs experience ". I was confused and said you don't have to prove anything and that I didn't know what he was talking about. He rudely said "well, you were on your phone on the Sherwin Williams website". I showed him my cell and said I WAS ON THE PAPA MURPHYS website!! He STILL insisted on printing something for "proof" of something we had no concern about Terrible customer service! And this from the guy who proudly told his name and that he was the store manager! Think twice before you think about using this particular store! Or just don't be with in earshot of Marcus so he can't eavesdrop and assume your conversation is about him!

Grayco Building Center

Grayco Building Center

(5 reviews)

$$

We have been dealing with Grayco on the construction of our new home. They seem to have the knack…read moreof messing up ever item that we have ordered from them. They ordered the wrong sliding glass door and now they are trying to blame everyone else, but themselves who are clearly responsible. The transomes don't line up with the doors in 2 places. They say they'll fix it. Well it's been 2 1/2 months and they haven't. They ordered the wrong door for the garage. Again they say they'll deal with it, but it's been a month and a half. However, the worse problem we've had is that they gave us bids for the job and EVERY item has cost more. They say they will look into the price variations, but I will probably have to sue them. They think that because they don't have a lot of competition they can get away with bait and switch along with poor service

We recently completed a major renovation on our home due to Hurricane Matthew. We made the…read moreunfortunate decision to use Grayco for our Anderson sliding glass doors. One of the door panels was damaged on arrival -- it was clearly from a different lot and no quality control had been performed by Grayco before delivery to our home. In fact, we did not discover the defect until the old doors were removed and we were forced to install the damaged door. Anderson replaced the door several months later due to Grayco's lack of follow through. We also had to order an additional screen door that we had forgotten to order. It took months for this simple screen door to arrive. It was installed while we were away for a couple of hours, and when we returned and attempted to open the screen door, it would not move. It is completely inoperable and no one at Grayco is able to assist. Their customer service is beyond bad -- it appears that they just don't care. Please consider that we paid for our merchandise in full without delay and, as you can imagine, this was not an insignificant amount of money. With all of the stress and hassle associated with a hurricane renovation, it is almost inconceivable that Grayco would provide such poor customer service and general disrespect.

Sherwin-Williams Paint Store - paintstores - Updated May 2026

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