I have seen Dr. Wells for three years and couldn't be more satisfied. I feel "heard" and respected…read more Office team is helpful and pleasant.

Optometric Care Associates has this location and the location in Paso Robles. The parking at this…read morelocation is usually pretty good and I can always find a spot right at the front of the building. I have been in here a few times to look at new lenses and get my glasses repaired, and every time the gentlemen at the desk seems very annoyed to help. Keep in mind, there is either no one or maybe one other person when I walk in, so it's not like it's packed or anything. Today I went in to get my glasses realigned and the same gentleman was at the desk sitting down looking super annoyed and said I'll get to you when I can, you can grab a seat. I waited for a bit as he just sat there and stared at the other customer that was looking around then was on his phone. I'm not sure why this location's customer service is as drastically different from the Paso one as it is (I assume they have the same owner), but I would highly recommend checking out the Paso Robles location vs this one!

We've been going to slow Eye Associates for so long that our initial doctor has finally retired…read more wow to think we outlasted the doc anyway the docs here have always been nice the front staff is beyond nice there just the sweetest happiest most helpful women you could ask for and they really help get you scheduled even though the doc is busy busy busy I have a new Doctor Who's just come up Mr agerwald and he's Wonderful. he's so helpful and knowledgeable especially with all the new things that come up in the eye but he's been working on my macular for now a couple of years and is just done wonders to help make things slow down so I can continue to see with what I've got and can look into the future with a happy face to say thank you thank you thank you what a wonderful place I encourage it if you need Advanced eye work these are the people

This review pertains to the non medical staff and the updated phone system…read more It is now impossible to get to a human who can answer a question. Calling the office gets you into a queue, and the four times I called the wait was 17 minutes, 24 minutes, 36 minutes, and 13 minutes. When I did reach a human, she told me I had to leave a message on the triage line. She would not give me her name or the name of the person/s responsible for triage (Black Hole) line. (I left three triage line messages and never got a call back.) I needed to talk with a human at the Templeton office. Calling the number listed for Templeton gets you the SLO office and the phone answerer told me there was no number for Templeton and no technicians who could assist in Templeton. She also said that is how she was trained to respond. So, on many, many levels from whomever designed the system, approved the system, signed the check, and trained people about the system, it is a colossal failure. Staff training is lacking and the responses by the person today suggest a person who is darn tired of hearing about the messed up system. It is not an improvement. Transferring a call to get the person off your queue is not good training, not getting answers to simple questions is not decent customer service. This is doing a huge disservice to your clients and to the doctors, who likely do not hear about these issues. I have a great doctor, but the recent messes are disturbing. Just listen to the people in the waiting room--you can learn a lot from our experiences.

Scheduling a nightmare. Emails, calls, emails, calls. Finally set up for my son, took him out of…read moreschool. They said "his appt was yesterday," wherein I replied "no, look at this email, I wasn't available yesterday," and receptionist took no responsibility. It was definitely Wed not Tues. She wouldn't look at my emails. She said "oh, she shouldn't have done that"/scheduled you? My son didn't feel heard at the appt with the Dr. He had a concussion and was sent for that, not a normal eye exam. I was but off by him too in our conversations. Disregarded. Now he is getting glasses, don't think that is the correct route? My appt was suppossed to be immediately after his (for his 9am we arrived at 850 and he was seen at 920/ a student missing school). The first thing I asked was if the dr was on time. Then for my appt, it was supposed to be back to back, mine was at 10, we were there still, and at 10, she stated there were THREE people ahead of me, so an hour wait. Didn't mention they stated they "squeezed Max in today," so therefore the wait, because of their schedule mishap. Felt disrespected and won't go back. We just left, I had to get my kid back in school. Going elsewhere.

I went to get my first pair of glasses here and once I got home I looked in the mirror and burst…read moreinto tears bc I knew I'd never wear them so I called within 5 minutes of pickup to exchange frames and they said no. So 600 down the drain and they wouldn't work with me at all. So I can't get another pair for two years. I have severe migraines and won't be able to get glasses I am confident in for two years. Seems pretty out of touch for a business whose role is to help people with their vision. I won't be going back.

I just had my annual appointment with Dr Hider. I love it here. Everyone is so friendly and…read morehelpful. Dr Hider is wonderful. He is very patient and informative. I hate going to any doctor. I always get uncomfortable with the eye test. They ask, " does this look better...click....what about this"? Heck....they both look crappy because I can't see. I have an eye that goes in and out of focus so what looks okay one minute looks like it's growing fur the next minute. Anyway, Dr Hider is very patient and for that I am so grateful. He is also a nice guy so I will keep going back till I go blind , Dr Hider retires or my husband makes me move away.

Dr Hider is absolutely wonderful! However, Jen at the front desk is rude :/ very unfortunate…read morebecause I love Dr Hider.

Had cataract surgery and went in for a check up after…read moresurgery, not a eye prescription! Was charged a refraction fee of $60.00. 9 days out of surgery is way too soon for a prescription. Beware people, that have medicare! Refraction fees are for a prescription!

Approachable and friendly staff and competent doctors! I have been going here for about 7 years at…read moreleast.

Wow Larry has taken care of my honey for some time. As the follow up Doc for the cornea transplants…read moreshe had done at UCLA (Jules Stein Eye Institute there is world class) Dr. Baldwin has been wonderful and I recommend him with a full stars!

I have been seeing Dr. Hayes for a little while now, and she is amazing. My prescription is…read morecurrently -2.50 in one eye, and -3.00 in the other eye, but my eyes keep getting worse, like I can't go 3 or 4 months without my prescription changing for the worse. I like that Dr. Hayes is very down to earth, very realistic. I have been to many eye doctors and they have all told me different things, that my eyes were the same prescription, blah, blah, blah..., but Dr. Hayes has told me the correct things, that I have different prescriptions in each eye, and that I have a stigmatism in both eyes. I have quite a few eye problems. I just appreciate Dr. Hayes and all of her hard work. She is very realistic, respectful, and kind.

Best eye exam I have ever had! Accurate, patient, professional and thorough. Thanks Dr. Tom !read more

You can tell he is doing what he loves. He is very knowledgable and professional. I will definitely…read moretake my business to him in the future. I did not feel like "just another patient" when I was done.

I am an adult patient of Dr. S. She has helped tremendously with my eye problem. Her staff has…read morealways been very friendly and helpful.