My brother booked a non-refundable room for about $30 less than the refundable room, for the night…read moreof July 11, 2026. He would be returning from a 60th year class reunion at Glasgow, MT. On July 2nd he had a medical emergency and was Air Evacuated from Moscow, ID to Sacred Heart Medical Center in Spokane, WA. for a brain bleed. The following day he had brain surgery to relieve the blood pressure on his brain. He was released on July 6th and I drove him home to recover. He was under Doctors orders to not travel for a bit, after getting home. I called and cancelled 2 of the 3 hotel bookings he had made for his reunion trip. I called the BW Shelby Inn but the manager refused a refund because it was a non- refundable booking and that was their hotel policy. I talked to the Best Western Corporation and they just passed along the hotels decision to not refund the paid amount, and did nothing beyond that to help solve the issue. They did tell me that it should be booked as a refundable booking next time, and it would eliminate this kind of issue. To me, this additional dollar amount, for a refundable room is a bogus way to extort additional money from people. I was greatly disappointed since this was a medical issue that we had no control over, and not just cancelling for no reason, or changing plans. You can be sure that my total family will never plan to stay at the BW Shelby Inn & Suites location in the future. I'm also not pleased with Best Western's overall response to this, and lack of customer support.

Perfect for an overnight stay between Goacier National Park and the Great Falls airport. Really…read morenice front desk receptionists, clean pool and hot tub, and a good hot breakfast with very helpful attendants. The parking lot is a bit rough, but that's not a big deal.

Really nice and clean. Super comfy beds. Great place to get a good nights rest. Waffles for…read morebreakfast!

The people working at the Comfort Inn were friendly and helpful. For dinner, one of them…read morerecommended Coyote Lanes, the local bowling alley, as "the best place in town." Sadly, he did not warn us about the speed trap that the local sheriff maintains to nick tourists for the impoverished town's coffers. Although I was not speeding (as shown in the attached dash cam video and scrfeenshot), the sheriff ruined our night in Shelby. We travel this route often, and have never been stopped for a traffic violation. We plan to never return to Shelby, and we will let our friends and social media contacts know about this grift.

If it's the last place available, then so be it. Otherwise go somewhere else. The staff are great,…read moreand very friendly. Now as far as everything else. Rooms look identical to a remodeled motel 6. Hallways are really creepy, uninviting, and smell bad. Overall condition of the entire place besides the bedrooms are in ratty shape. Prices are way to expensive for the quality of the stay

Great budget hotel (~$70). We checked in pretty late. Was very thankful the clerk at the desk was…read morestill there. He was very kind. We were here the weekend of the Amtrak wreck. They had a tea amenities for passengers of the train. The room we stayed in was very clean. TV, Microwave and fridge. Laminate flooring which I prefer over any hotel carpet. My only complaint is the curtain does not rest against the window enough to block all day light. I am pretty sensitive to smells. The room had no oder to note which is great. The only reason I left off a star was for the window. Hotel rooms are for sleeping and the light coming through does not aid in the sleeping process. (For me at least. ). I would return. But with a blind fold next time. Thank you for the pleasant stay.

I would definitely have to say that this motel was a very nice, clean place and was very…read moreprofessionally run. It has a neat retro look and it kinda inspired me to come back to Shelby just to stay another night. You can tell by the ambiance that the owners really care about providing the best service and I do venture to say that I have never had a much more restful and fulfilling experience at a motel. I stayed the night at this motel while waiting for the Amtrak the next day.

It is now called Crossroads. It was ok. Pillows were very small and there was just one. When…read morechecking in I would ask for more pillows. Will probably not stay there again.

I like this place even though it's a bit odd…read more The room was small, but it did the job. I could touch the popcorn ceiling in my bare feet without standing on tip-toes to do it and I'm just 5'10". There's a phone in the room that looks like one I remember from a 1970's episode of Baretta. The bathroom is in the closet. Or is it vice-versa? Anyway, the woman at the check-in desk was quite nice and showed us quite a large array of DVD's we could watch for free and just leave them in the room. Definitely different. Decent location near Amtrak, especially considering this is a town with no taxi service, so you have to schlep your luggage everywhere once you get off the train unless you know Bob.

We drove in to Shelby super late, and our pickings were slim. The lady at the front desk was super…read morenice, and the rate was reasonable, so we stayed. When we walked in to our room, it was pretty stinky, but nothing unbearable - maybe they should have just cracked a window for the day or something. "Stuffy" is a good word to describe it. There was a bit of hair (not mine) on my pillow, but other than that everything was pretty clean and normal. And there was free Wi-Fi! Exceptional customer service, as the front desk lady went out of her way to get me a corkscrew. They didn't have one in the building, but she took my bottle, ran across the street to her friends at the bar, and opened it up for me! So nice! I really appreciated that! If i could make one suggestion for the Crossroads Inn, i would say maybe get some apples or bananas added to the (FREE!) Continental Breakfast menu. The bagels and muffins and donuts and cookie bar things were really good, I just think it's better to start the day with fruit. You know? Also - the TV in the room was really really small, but i don't feel right complaining about that. It worked perfectly, and there was a million channels, so it's all good!

The outside blah but the room is nice. No carpet that is nice. Clean. Accepts my dog.read more

Funky location in hardscrabble Shelby. Nice room and cheap but the railroad yard is right across…read morethe street and when they go by you swear they are going to come right come through the room. You can easily count how many cars are going by. This is oil country and there are hundreds of tankers lined up at the yard. It's an old building but the room is nice and has a nice TV and the bathroom is new. Also they don't charge for pets, which saves me money. That said there are a lot of places to eat within walking distance - as is most of Shelby.

From the owner: Motel 6 Shelby MT is conveniently located off of I-15. Relax in our hot tub or utilize our onsite…read morecoin laundry facility and truck parking. Enjoy free Wi-Fi and Micro-Fridges in all guest rooms.