This place is truly mind boggling…read more The firm markets itself as the "go to" accounting firm for tax resolution which can be such an intimidating and scary situation. One would expect timely responses to communications and excellent follow up. You will get neither here. In fact, you will get ZERO responses to pretty much any communication you make - to the point that it almost starts to seem like a joke. You can use the portal they ask you to use to send messages and you will get ZERO replies. You can use their direct emails and you will get ZERO replies. You can call and every once in a while get an assistant who will set up a zoom meeting for a week later. When you do get an answer to something, it will contradict previously received information. The worst however, is that they disregarded my very clear notes, written in bold, bright red text, and filed an incorrect tax return, under-reporting my income by 75% percent. For $1,500.00, I expect an accurate tax return to be filed. I had to find a new accountant to file a correction and will now be paying penalties and interest on the lost time. I assumed that the problem was my specific accountant, but when I wrote to the firm and cc'd all partners that I would not longer be working with them because of their abysmal performance, true to form I received...NO REPLY. No apology. No explanation. No acknowledgement. Nothing. Just the usual, bizarro Lawler & Witkowski crickets. They should be embarrassed.

I have been working with John Witkowski for 6 1/2 years and have gotten nothing done. I've had my…read morelicense revoked and pay garnished because he never filed the paperwork and didn't submit my taxes on time for 2 years. Has also cost me thousands of dollars in fees for not doing anything to help me. Never return's calls and when I do talk to him he says he will call within a week and never does,

My husband and I went here because we had an eventful year; we got married, started new jobs, moved…read morefive hundred miles across state lines, and bought a new house. Kind of all at once. Our accountant was competent, though sometimes hard to reach. She did a decent job and was very, very nice in walking us through all the crazy tax stuff, and was instrumental in helping us get a refund. My point of contention was the price - it was probably around five hundred dollars. What? Am I crazy? Am I just horribly naive when it comes to this sort of service? I've heard from others that have hired independent accountants and have never had to pay nearly as much. I kinda think we were incredibly overcharged. Maybe I am crazy, but I just don't think H & R should be charging this much. I understand saving up to pay one's taxes, but saving money over the course of the year to pay the accountant at what is basically the McDonald's of tax firms? Hmm, no.

To be honest, this H&R Block location does have capable personnel. Several years back, they helped…read moreme navigate a very complicated matter involving two years of semi-taxed income while working overseas. I paid a hefty price for their service, nearly my entire return, but I was happy to have it done, in the rear view mirror, and purportedly with the H&R Block audit protection guarantee. In the intervening years between then and this year, I lived under more typical circumstances, used TurboTax like so many, and enjoyed knowing that almost all of my return was mine. The fee for TurboTax is miniscule by comparison. This year, however, my switch to a slew of contracting work demanded more professional attention. I turned to H&R Block and wound up again paying them my entire refund for their assistance with my 2013 refund and their setting up of my 1099 estimates (for which they charged over $100). A few months later, I found myself in need of an update to those estimates. Imagine my surprise to discover that the office was closed and my representative was nowhere to be found, wound not even meet with me to discuss my situation. Imagine my further surprise to call Esther Gulias for a quote and learn that estimates only charge $25.00. They took car of it simply, efficiently, easily, and for a far cheaper fee than H&R Block. I do believe that the service you experience at this H&R Block Premium location will suffice. If you're looking at a complicated tax situation, they will navigate you through treacherous waters. But do frequent them with the knowledge that additional support may be difficult to obtain and that you may find more competitive pricing elsewhere. Finding another location with better support or better pricing may be in your best interest.