The desk receptionist was very nice and friendly! He saw that I was an out of towner and gave my…read morerecommendation as to what to do in the city while visiting. Checking in was also a smooth process and a quick one if I don't say so. The room was clean and spacious like most suites. I didn't have any issues or complaints with anything. The breakfast spread could have been a little better in the morning but I won't complain too much as it was better than nothing at all. I'd definitely stay here again no problem.

I travel for work. Not a little bit, a lot! I am in the field 12 days, home 2 days, rinse, repeat…read more I always stay at Hilton properties when I can. Well I recently changed companies and there was a gap between the last job and this one. Money was tight due to some personal issues that had to do with me leaving the last job and having a gap. I was checking in on a Monday to start work at my new company the following day so I did not have a company card yet. The hotel was booked and paid for by my new employer and my reservation was for 12 days. As I mentioned I'm a loyal Hilton customer and I use the Hilton Honors app. The day before check-in I used the app to select my room. I think this is where the problem started. I had a personal card as my payment method on the app and I think that when I checked in it switched from using the payment method my employer provided and switched it to my personal card, which did not have a large enough balance to cover the 12 days I would be staying. So my check-in did not go through. I calmly tried to explain this issue to the front desk attendant and she was absolutely uncaring, I think her primary concern was that she did not know how to resolve the issue so she just wanted it to go away. She insisted that the only card they had for this reservation was my personal card. I offered to get some info and call some people and stepped aside because there was another woman who needed help. Turns out the other woman was trying to sort out an issue with personal vs corporate payments but hers was a bit different than mine. I tried to step back up when that woman went back to sit in the nearby chairs but the receptionist told me she was still working on that woman's issue. She eventually called a manager and after dealing with the other issue asked about my issue and the solution was simple and something I had politely suggested earlier. The entire time she was uncaring, responded with blank stares and made pretty clear she didn't care if I slept on the street that night. I've been in Homewood Suites several times before. This one is new but it's not well designed. In the king suite there is one table and chairs that are taller than dining table chairs but shorter than bar height chairs. I am using the bags of supplemental blankets as a foot rest so that blood flow isn't being cut off as I sit to do work at the table. Other locations have also had a small work desk with a suitable chair. There is a built-in nightlight at the bathroom sink that can't be turned off. I covered mine with a band-aid. In the shower room and toilet there is a door and a motion sensor light. In the middle of the night it's like a flashbang grenade. I had to put two band-aids on that one. I don't really like the shower but it's a 3/5. The AC is like so many now. It lies. It turns off in the middle of the night. The breakfast is pretty average. There is usually a sausage, then they have had Chicken Tinga or Chorizo and Potatoes. Yukon Gold potatoes and scrambled eggs. Waffles, yogurt, oats, sweet baked goods, bagels. A condiment bar with a green and red salsa, jalapenos. Only one dispenser for regular coffee so it is often empty. Their OJ is in a pitcher and the cups for it are extra small, plus it has a chemical taste. I'm not a fan of hotel breakfast in general and this is no different than most. Oh, the dish washing machine is extra loud, like crazy extra loud. You can also hear every footstep from the room above, so I'd opt for a 4th floor room. Even thought this hotel is new the laundry is coin-op. EDIT: After the owners response I want to say that I have had exceptional experiences with the shuttle drivers. All of them. I should have mentioned that. Also, besides the person I dealt with at check-in I have had positive experiences with the front desk staff. However, the chair issue is too much for me. I will be looking for an alternative when I'm in the area and I will be back often. I need a foot rest and my makeshift solution is not cutting it. I cannot comfortably work at the table because the chairs are too high. I appreciate the response. Thank you!

This place is just COOOOOOOOL. You will NOT regret your stay!! My boss took a bunch of us here for…read morea team building. It has been my favorite hotel stay to date. Make the reservation!

My stay at The Iron Horse Hotel was extremely disappointing, especially for a property that markets…read moreitself as a boutique experience. From the moment I walked in, the lobby was overwhelmed with a heavy, Axe body spray-like scent--so strong it felt like walking through a middle school locker room. I assumed it was temporary and that my room would be a relief, but unfortunately, it was worse. The room smelled musty, like a house that hasn't been aired out in years. To make matters worse, the wallpaper was peeling off the walls, which is unacceptable for a hotel at this level. Beyond that, the overall cleanliness of the hotel was lacking. For a boutique property, I expected a much higher standard, but the space felt worn and not well-maintained. The bed was hard and uncomfortable, and the towels were rough--far from the soft, high-end feel you'd expect. The most concerning part of my stay, though, was waking up at 1:45 AM struggling to breathe. It genuinely felt like a reaction to something in the room--possibly mold or poor air quality. I initially thought I was getting sick, but after spending a few hours away the next day, I felt completely normal again, which makes it hard to ignore the room as the cause. If you have any respiratory sensitivities, be cautious. I contacted the front desk to explain the situation and was told checking out early without being charged for another night wouldn't be an issue. I even offered to return around noon so they could turn the room, but was told not to worry since they weren't sold out. When I returned later that day, there was no note, and the staff refused to honor what I had been told, citing the late checkout time. While I understand policies, the inconsistency and lack of follow-through were frustrating. I also dined at the hotel restaurant, which didn't help the experience. The food was overpriced for the quality--my salad was warm, fries were room temperature, and clearly sat out too long. Dessert was equally disappointing; the lemon tart was buried under an excessive amount of powdered sugar, making it unpleasant to eat. It's honestly a sad day when I transferred to a basic airport hotel--Hyatt Place Milwaukee Airport--and had a significantly better experience. The bed was more comfortable, the towels were actually soft, and even the shampoo and conditioner were noticeably better quality. On top of that, the Hyatt was spotless, which only made the lack of cleanliness at Iron Horse stand out even more. Overall, this stay fell far below expectations. Between the condition of the room, air quality concerns, cleanliness issues, and poor service recovery, I won't be returning.

A nice place to stay at very close to MKE. Quick check in and out. They also have an airport…read moreshuttle. The restaurant and beer selection was decent also. Open until very late. I was not impressed that they charge for parking. Ive never had to pay for parking at a Hilton Garden Inn. It was not clearly stated in their website. That dropped it down from a 5 to a 4 star.

Horrible service experience with Heather. I just left my debit card on the bar in the restaurant. I…read morehad just left in an Uber. She refused to transfer the call, or check real quick, and told me that she would put me on hold until she checked the next person in. I asked if she could step out and even holler to see if it was left. She hung up while I was on hold. I believe that there were cognitive issues that did not allow her to understand why priority should have been given to just a check or transfer card. A stranger took it and I had to lock down my card. Luckily, they knew that I mentioned my company.. and actually turned it in to someone else in my company. They started that they tried to tell her and she never made an attempt to call me back on my phone or room. I am going to report this to my company and would never stay there again.

My husband and I came here to celebrate our 8th wedding anniversary and they were having a deal…read more(buy 1 night, get 1 night FREE), who can pass that up? Lol. We stayed in the Oxford cabin and ended up paying $271 for 2 nights. Still an awesome bed and breakfast, friendly staff, delicious complimentary cheese and wine of your choice. Small issue, it was lots of ants this visit. Maybe because it was warmer this visit, but they were everywhere. Besides that, great trip. Of course, we'll be back, we LOVE it here.

Love this place. Mu husband and I came here to celebrate our anniversary. It was our second visit,…read morebut the first one was nearly 10 years ago. Place has been maintained beautifully. Fantastic location and definitely walkable to downtown Lake Geneva, although if you have mobility issues, maybe not. Friendly staff, special little touches, and cozy cabins! We promised ourselves that we will not wait this long next time.

Living at Staybridge because my home was destroyed by flooding. It's nice to have a small…read morekitchenette & separate living room & bedroom. Staff are kind & hotel has good amenities. They have a daily breakfast which is very good. Few problems I've encountered is the non-existence of Spectrum WIFI that's has the WEAKEST SIGNAL EVER so the maintenance man can't fix the TV because it barely picks up a signal to any stations; so NO movies, NO local stations, no premium channels. Also, they don't clean your room on weekly basis as needed especially when requesting cleaning, toilet paper, towels, vacuuming & garbage removal. There's a laundromat on site but the 2 machines are broken; the pool is always closed due to bad water tests & in need of shock treatments. I pay over $5K a month to stay here so I think I should get the same services as any new arriving guests no?

Our family enjoyed our stay at this location. The breakfast was excellent, the pool/patio are was…read morelovely. The staff was friendly. Would return if we needed to stay in Phoenix again

We spent four nights here for a family wedding. I am disabled and Towneplace has good rooms for…read moredisabled people, so we've stayed in several motels in this chain. The place was exceptionally clean. We were offered room cleanup every day, which is unusual and pleasant. Our room was spacious and quiet. The staff was friendly and gracious. My two issues with this motel were about corporate choices. First -- I think the breakfast selections on offer are strange, very much not to my taste. This has been true of every Towneplace we've stayed at. Second, the handicap shower plumbing didn't work very well. The cable to the handheld showerhead was too short and also leaked. The grab bars in the shower are polished chrome and were very slippery when wet. Again -- these were choices made at the corporate level.

Staff is most pleasant which is refreshing these days. From front desk to morning kitchen staff…read more The rooms are small but pleasantly equipped with everything you could possibly need. Only dislike is the shower. It's an open shower with only half a door. Freezing and water goes everywhere. Not a fan.

Sheridan's brunch and food is great. I've never gone wrong with the Oatmeal-Blueberry Pancakes or…read moreEggs Sheridan or the Pulled Pork Benedict. It's a nicely decorated place, with comfortable seating, and a fireplace in the back dining room. And while I like visiting, service has always seemed to be lacking, from taking that first order, to refilling the coffee, to getting the check, and I see others have pointed that out. They serve Valentine Coffee, which I love, but get bigger cups (and Splenda)! Tea cups don't do us coffee drinkers justice if the coffee service is slow. Yelper Cliches: Can we stop calling restaurants that have been on Yelp for a full decade with over 100 reviews a "hidden gem"? Sheridan's is in plain view on Lake Drive (four lane highway 32), and everyone in the area knows about Sheridan's. Sheridan's is not bad, could be better, A-Okay 3-stars.

They have an electronic keycard for the building and your room, and no reception. They give you a…read morecode for the lock box the first day and leave your key in there (along with everyone else's). On the second day, they apparently decided to change our keys without telling us. We were stuck outside in the rain with no way to get into the building, and no one to buzz us in. They said "we changed your keys and slipped your new keys under the door." Big help that is when we are stuck outside in the rain. What a ridiculous thing to do. The walls and floors are paper thin. There is no water to drink.

Saint Kate was a beautiful and unique hotel. It was the perfect place to celebrate our 30th…read moreanniversary! Lennox and Nora greeted us at the front desk with smiles and champagne. Nacho made our checkout easy and helped us with the parking instructions! We had breakfast at The Studio and enjoyed the great food along with top notch service from Ariana. Can't wait to come back!

I adore this hotel! I've never had the chance (yet!) to actually stay at Saint Kate, but I'm a huge…read morefan of the entire atmosphere. I love the bar and lounge area. Great bartenders and unique drinks. The "art" part of this hotel is very much evident right when you walk in. They have an artist in residence, a gallery with is regularly changing exhibits or installations. This amazing former cigarette vending machine turned an art vending machine. A bright and colorful design which provides another opportunity to explore art but different mediums. I always make sure I have cash in hand to grab a piece or two from this brilliant addition to the hotel. Such a wonderful feature and an asset for Milwaukee!

We love it here. Very spacious and relaxing. Rooms are so clean and the pool has a beautiful view…read more Everyone here is so nice and accommodating. The lounge is perfect for snacks and breakfast. I would definitely upgrade to that package and the people working in the lounge were so sweet and kind to our whole family. Again the views are amazing. Really kid friendly.

I'm somewhat torn on this review. I think the hotel is beautiful - especially the rooms in the…read moreolder part which scream history (and have huge corridors - very European feel!). I thought our room size was decent - a suite with a separate bedroom and sitting area. However, it was very pricey and I think for the price, we shouldn't have had hair in the shower, a discarded tissue by the nightstand and .. something gooey on the phone. I know it's hard to find every nook and crannie of these rooms, but it is very expensive and compared to other hotels of this caliber/price, this was unusual. Hopefully an anomoly. I also thought we booked 2 queen beds but these beds were certainly only doubles - not so large when you've got 4 people staying in a room. Service was good when we were there, though I tried to contact them my email ahead of my visit (no reply) and also by phone where I wasn't greeted super warmly. However, upon arrival, we were welcomed with a glass of sparkling wine to check in and the staff at the front desk was very helpful and friendly. The pool is nice but not that large and depending on how many people are there, it can be tight. It's also near the upstairs restaurant, so you might get to wait at the elevator with half of the people in dressy attire and half in bathing suits. The artwork in the conference/event area is lovely and throughout the old part of the hotel is really interesting. I love quirky and this had a mix of historic and quirky which was nice. Parking was attached (just a different elevator if you're staying in the historic part of the hotel).