1. Shepard & Shepard Insurance

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Kennewick, WA

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Shepard & Shepard Insurance

3.7 (3 reviews)
Open • 9:00 am - 5:00 pm

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Scott Smith - State Farm Insurance Agent - State Farm Agent

Scott Smith - State Farm Insurance Agent

(8 reviews)

We had some body work done on our truck. We went to an auto body repair shop that we have used…read morebefore and had been satisfied with previously. Not this time..... the claim went through Scott Smith State Farm. The auto repair shop called 2 weeks into having the truck to say it would be $2000 more than originally estimated. The truck was not ready until a couple of weeks after they had said it would be. When we got the truck back the battery was always dying and the backup camera wasn't working. We took it to Traffic Jams who had installed the camera only to find out everything had been rewired wrong at the auto repair shop. The auto repair shop refused to admit any wrong doing. Scott worked so diligently on our claim to get us reimbursed for all the repair work that had to be done to get the camera fixed and have the wiring corrected. We can't thank him enough for turning this frustrating situation around for us!

Did not have a good experience. I have a huge property, & as a home-owner they say I can't park my…read moretrucks (I'm a truck driver) at my home. As a small business owner my office is in my home & truck. Plenty of small business owners keep their equipment at home. Since when is it that you can't operate out of a home? The all American "we started our business in our garage" is being trampled on by these guys. They canceled my policy on the basis that I park my trucks in my yard. Small business owners beware of this company & double check what they're saying! Your property may not be insured. Do NOT Recommend

Shepard & Shepard Insurance - insurance - Updated October 2026

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