1. Graybeal Group - JMS Insurance

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Kennewick, WA

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Graybeal Group - JMS Insurance

3.4 (5 reviews)
Open • 8:00 am - 5:00 pm

Services - Graybeal Group - JMS Insurance

Car and truck insurance

Homeowner or property

Life insurance

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Recommended Reviews - Graybeal Group - JMS Insurance

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11 years ago

I've been with Steve Shoemaker Insurance and now JMS Insurance for 13 years, They have always been great!

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5 years ago

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7 years ago

Great service and great people. Ben Moreno has been extremely helpful and knows his stuff. Highly recommend.

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8 years ago

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9 years ago

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Farmers Insurance - Robert Chang

Farmers Insurance - Robert Chang

(2 reviews)

what a great experience, what a great agent, very experienced and personable. any question I had…read morewas answered with professionalism and knowledge. Robert is the best of the best. I have had many insurance groups over my 45 years of driving and he definitely has the drive and experience to handle all questions and situations that need addressed. I think I've found my last solution with this agent. if you want the best experience and person for the job he will go over and Ac above, then Robert Chang is the man.

Our relationship was fine until I wanted to cancel my policy. I had paid my premium on time every…read moremonth and never filed a claim. I moved to Oregon and bought a new car. I called Robert to cancel my policy the day before it was set to renew for the following month. About a week later, I received an email stating my payment didn't go through. I responded that I had canceled my policy. About 2 month later, I received a message stating that my account has been sent to collection. I was very surprised and frustrated by this. I emailed Robert asking if he could get this taken care of. Unfortunately, he responded that since my policy was no longer active ( I am not a current customer) and since it had already been sent to collections there was nothing he could do and advised me to reach out to the collection agency. This was extremely disappointing and not an acceptable solution; as I was responsible and canceled my policy correctly. I ended up having to contact Farmers call center and spent about 2 hours to get this resolved. The associates that helped me in the call center were very understanding and helpful. What a terrible way to end the relationship over $36. And quite frustrating to have to do all the leg work and spend the time to get this resolved when Robert's office had made the error.

Scott Smith - State Farm Insurance Agent - State Farm Agent

Scott Smith - State Farm Insurance Agent

(8 reviews)

We had some body work done on our truck. We went to an auto body repair shop that we have used…read morebefore and had been satisfied with previously. Not this time..... the claim went through Scott Smith State Farm. The auto repair shop called 2 weeks into having the truck to say it would be $2000 more than originally estimated. The truck was not ready until a couple of weeks after they had said it would be. When we got the truck back the battery was always dying and the backup camera wasn't working. We took it to Traffic Jams who had installed the camera only to find out everything had been rewired wrong at the auto repair shop. The auto repair shop refused to admit any wrong doing. Scott worked so diligently on our claim to get us reimbursed for all the repair work that had to be done to get the camera fixed and have the wiring corrected. We can't thank him enough for turning this frustrating situation around for us!

Did not have a good experience. I have a huge property, & as a home-owner they say I can't park my…read moretrucks (I'm a truck driver) at my home. As a small business owner my office is in my home & truck. Plenty of small business owners keep their equipment at home. Since when is it that you can't operate out of a home? The all American "we started our business in our garage" is being trampled on by these guys. They canceled my policy on the basis that I park my trucks in my yard. Small business owners beware of this company & double check what they're saying! Your property may not be insured. Do NOT Recommend

Graybeal Group - JMS Insurance - autoinsurance - Updated October 2026

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