I called this office 03/20, Wendy scheduled me to come in @10am 03/21. I took a day off drove to office in a rainy day of 03/21. I went to check in, office manager ( no clue regarding her name, an older lady who wears black frame glasses) asked for my first name for checking in. I told her my first name and I spelt it for her. Then she checked me in told me I would be called very soon. 10 mins later, she gave me a form with another patients name asking me if I have any changes. I got confused, as this is my first visit here and why I need to report changes. I noticed that she checked in some other patient name instead of me in error. I said this is not me. I have not been here before, today is my first visit to this office. And I told her name on that form is not my name. Then she told me I am not scheduled. I got confused, I was like: Am I in the wrong office. So I went outside called their number, a Spanish speaking lady answered the call, verified that this is the office. So, I went back in. I asked what's been going on here. They told me they were not the one who spoke to me 03/20. They don't know what's going on. If I see a general dentist; they can see me today, if specialty, it has to be tmr 03/22. As it shows that I got scheduled for 10am 03/22 in the system. I said I am ok to see a general as it's my first visit, I just need a checkup then I go from there. After Wendy scheduled me 03/20, she emailed me those new patients forms. I emailed back same day. Wendy took all my dental insurance info on the phone. So, I only put on the group ID #, I did not put enrollee ID. Spanish speaking lady with yellow curly hair was getting sour, She said I did not put enrollee ID on the form and she needed my insurance card. I got so frustrated regarding all the ridiculous mistakes that they made. I don't appreciate such a ridiculous morning that they gave me. But I still found my insurance card drop it on the counter. Then, Spanish speaking lady was getting more sour, pointing at my face thru glass desk divider said to me: You don't have to threw it that way. You are being disrespectful to us. I said you guys messed up the whole thing, I am so frustrated. I did not mean to drop anything. She insisted that I did. In the end. Office manager said I was harassing them. Omg. I just suddenly became a harasser by the stupid mistake they made? What abt they are wasting time by making mistakes and letting the patients paying for the consequences? Office manager said if she were me, she would just leave as there are so many dentist offices out there. I said l am not looking for any services here at this point. This is already gross enough. All I want is that Spanish speaking apologize to me as she was rude and pointing at my face with her index finger. If she apologized, I am leaving. Then Spanish speaking lady raised up her eyebrows yelled excuse me ? You are the one who was being disrespectful. I said ok, let me do a video put it online to help with your business. Then she just walked away.
I left office outraged. This is my experience with this dental office. read more
