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    Shemwell Motor Co

    5.0 (4 reviews)
    Open 9:00 am - 6:00 pm

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    Next LVL Auto Sales - Dirk Hicks standing in front of Next LVL Auto

    Next LVL Auto Sales

    (5 reviews)

    Do not deal with them. Their service department is rude and try to swindle you out of money after…read morethey tell you it's 100% covered by the warranty. It's been one headache after another.

    I recently traded my 2020 Jeep Cherokee for a 2016 Ford Expedition from Next Lvl Auto Sales. I was…read moretold the Expedition was in great condition. Within less than two weeks, we contacted the dealership about a noise that had been present since we received the vehicle because it didn't seem right. They inspected the vehicle and informed us that the repair needed was not covered under the 3-month/3,000-mile warranty, despite our salesman, Jason, telling us the warranty would cover "just about anything." We agreed to move forward with the repair but also requested either a refund or the return of our original vehicle, given that we had only had the Expedition for two weeks. They charged us $300 for the repair, and unfortunately, it did not fix the issue at all. I picked the vehicle up yesterday, and the noise is still clearly present. They have refused to reimburse us. We feel extremely disappointed and misled. The dealership promotes values like "build relationships, serve people, and expand God's kingdom," but our experience did not reflect those principles. I hope they reconsider how they handle situations like this in the future. Frankly, I hope they can one day behave like a reputable dealership in the future and make situations like this right. I also hope they learn to truly practice what they preach as far as their mission goes. I am almost positive Jesus would be ashamed that they are using religion to con people.

    Shemwell Motor Co - car_dealers - Updated May 2026

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