We had a terrible experience at Tint Crafters. We needed to redo the tint on our Passat. I picked…read moreone of the higher end tints, and paid the extra amount to have them remove the existing tint.
First, when I got the car home and started looking more closely at the tint, I noticed that there were tint scraps and some kind of dried up residue in several places throughout the inside and outside of the car. Bits of tint material were stuck to the seats, the trim, and exterior paint. The tint itself seemed installed well enough from what I could tell.
What really took the cake, though, was that three days after we got the car back, the headliner adjacent to the rear window started to come off the ceiling. Within two days, the headliner had become completely detached from the ceiling from the back window all the way up to just behind the driver seat. When I confronted Tint Crafters about this, they first claimed no responsibility whatsoever. After explaining that we've never had issues with the headliner until this moment, and pressing on that several times, they finally stated that, yes, the technician had noted that in the process of removing the tint, they had damaged the adhesive that holds the headliner to the ceiling (they use a heat gun to remove the old tint, and that had heated up the adhesive on the headliner and pulled part of it away while removing the old tint).
So, they went from claiming they definitely didn't do it to definitely doing it, but not actually accepting responsibility, and instead placing blame on the age of the car, making it still my fault. There was NEVER any mention of the possibility that they would damage the headliner in removing the tint. After continuing to press the matter, the furthest that Tint Crafters would go was covering the material cost of replacing the headliner, with me covering labor. And even that offer was laid on thick with a guilt treatment.
I would highly recommend steering clear of this business.
