Dr. Parli is good at dentistry. But, he also is the owner of his practice, and he is responsible…read morefor staff members who make his office a hostile environment. My experience at this practice was highly uncomfortable, with very little attempt on the doctor's part to rectify. In short, I was treated in a manner I believed warranted a negative online review. In retaliation for this complaint, I was denied the information I needed to submit my insurance claim (I had paid up front and then was seeking reimbursement). When I tried to speak with Dr. Parli about this issue, he demanded I leave the office and never come back, and seems intent on keeping the money I prepaid (I have two cleanings owed to me). His dental work is great, I won't deny that, but it does not matter how good his work is if this is how he treats patients.

UPDATE: While I did say that it would make more sense to simply respond to the bad review on…read moreFacebook rather than to withold my dad's insurance information, I was not exactly expecting for the office manager to get on line and accuse my dad of "sitting at home on tax payers money" WOW! ---- My father and I are recent patients at Beach Dental. We have both become increasingly uncomfortable with the front office's communication style and overall handling of concerns. At one point, I explicitly communicated that the cadence and manner in which I was being spoken to was increasing my dental anxiety and making it progressively harder for me to attend appointments. Rather than understanding or professionalism, I was met with dismissal and rudeness from the office manager. More recently, my father had his own horrible experience involving billing and insurance coding issues. During that situation, he was also spoken to disrespectfully by the office manager, who withheld insurance-related information after a negative Facebook review was posted. There is considerably more to this situation, including audio recordings and additional context, but because the matter is still active, I am choosing to exercise restraint in what I publicly disclose at this time. I do want to be fair and acknowledge that the dentists and hygienists at the practice have consistently been excellent. The practice itself also clearly makes an effort to create a calming, comfortable environment for patients through warm pillows, eye masks, and relaxing music, which I appreciated as someone with dental anxiety. Under most circumstances, this would outweigh a problematic office manager, but in this case, the level of disrespect and, quite frankly, unwillingness to do her job makes the practice impossible to continue with comfort.