We chose to go to this office after a very bad experience at IKIDs. We were referred to them by a friend who also had a bad experience at IKIDS. Never once in these two appointments were we informed of any rules. We went previously for a teeth cleaning and was told her teeth were well taken care of, but the filling IKIDS did failed and needed a cap. That was it. We went today for our capping appointment at this office. Due to the traumatizing experience my daughter had at the other dentist we tried to make this appointment as smooth as possible and pre-prepared her for a cap. When we got there we, as a whole family, my husband, myself, the kid getting treatment and one other kid, were all invited to the back for her treatment. No one stopped us and no one said anything about all of us walking back with her. To start the day the lady who brought us back called my daughter an incorrect name, so another patient went in thinking it was her name. After correcting her on the name, she continued to call her out of her name two more times after. They tell us there were other issues not discussed in the previous appointment that needed to be treated too. After long conversation, (where the dentist felt the need to be incredibly close to me while talking, even though I would take steps back she would continue to step up to where I even asked her to back up.) about that and extra X-rays they tell us we ran out of time and can't see her anymore. I tell them my son is next to be seen, and ask to get her treated instead of him and they say yes. They start the gas for her and tell us we can't be in the room with her, regardless of past trauma and we need to leave the area, but can stand at the door and watch. We frozen a bit and we're shocked because we prepared her for us to be there, as every other dental visit we were allowed there, and wasn't informed prior to we couldn't be in there. We went to the door to watch, wasn't told anything about our son not standing there. Soon after another lady walked by and told us our son couldn't be there and needed to be in the secondary area. I replied with "they just told us we could all be here to watch" and the lady replied with oh and then walked off. Soon after she came back and told us Dr Clark, who we not once saw at either appointment, requested us to be dropped as patients. When I questioned why, I was told it was because we made the dentist too nervous backing the dentist into a corner by not following the provided rules. I told them I don't understand, as we haven't been negative, raised our voices etc. Yes we are upset at IKIDS for not catching these issues prior to, but that had nothing to do with them and their care. I asked to speak to Dr Clark because we weren't informed of any rules until that moment, where we complied. I was told Dr Clark was with a patient. I asked if I could get her information to speak at a later time and was told she will not be speaking with me because she is too nervous and that's why the lady had to speak with me instead. read more