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South Lake Tahoe, CA

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Shell

3.0 (27 reviews)
Closed • 6:00 am - 11:00 pm

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Roadrunner mini mart
Mark F.

Rude customer service. After I politely requested to exchange the $3 Chronicle I had just purchased and refused because it would mess up the inventory the huge male associate continued by personally insulting me regarding my pro football preference. I will not return here and any Raider fans would be wise to boycott this establishment themselves.

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7 years ago

Helpful 1
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6 years ago

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13 years ago

Helpful 3
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8 years ago

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7 years ago

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Photo of erin k.
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6 years ago

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6 years ago

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Photo of O M G.
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14 years ago

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9 years ago

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Photo of Yiming R.
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18 years ago

Helpful 1
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8 years ago

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14 years ago

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12 years ago

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Photo of Marc S.
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15 years ago

They have the nicest bathrooms I have ever seen at a gas station. Very nice.

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16 years ago

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15 years ago

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14 years ago

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13 years ago

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19 years ago

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13 years ago

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16 years ago

Helpful 1
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11 years ago

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12 years ago

Helpful 1
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13 years ago

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15 years ago

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15 years ago

Helpful 0
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17 years ago

Helpful 2
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Ask the Community - Shell

Review Highlights - Shell

“Roadrunner sells discounted lift tickets to the nearby mountains.”

Mentioned in 3 reviews

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Aisle 1 Gas Station

Aisle 1 Gas Station

(9 reviews)

Manager is an ASS! Car wash register couldn't issue a…read morereceipt. Plus the apparatus only washed one side of my car, and the drier cut off after only 10 seconds!Upon reporting the issue, the manager not only refused to issue a receipt (saying it's not his problem!), he also said I should have paid double to have the car's other side washed, and refused to issue credit or give me the name of parent company to which to complain. Capped it off by calling me an asshole and told me to take my business elsewhere. ABSOLUTE LOWLIFE

They have a little scheme where they rip people off by making them buy a $12 car wash and then the…read more"store policy" is that they do not do refunds. Let me walk you through it. You pay with credit card and it asks if you want a receipt. You click "No", the screen lags, so you try to click "No" again but as you're clicking "No" the screen changes and asks if you want a car wash. The "No" button magically changes into a $12 car wash option and the "No I do not want a car wash" button conveniently shifts to a different button. When you go in confused how you got charged for a "$12 Deluxe" on the receipt you didn't ask for you are greeted with a rude sign and a lecture about how it's "against the store policy" to refund. Clearly this is something that happens often if they have a whole store policy for this issue directly. A quick simple fix is to make the "No" button consistent throughout the digital prompts and to treat customers with respect and understanding when issues arise. Overall very unhappy with how we were treated and will not return. Pro Tip: if you are persistent enough they will eventually refund you but it is a stressful process which will require you to be disrespected and spoken down to as if you are a child.

South Tahoe Station

South Tahoe Station

(4 reviews)

Stopped for air before a long travel and they would not turn on the compressor. 2 thumbs down.read more

It's pretty hard to mess up a gas station experience in my opinion, because on the regular, I have…read morepretty few expectations and requirements. While the gas here was about $0.60 per gallon higher than any other nearby station, I needed to stop for gas because it was THAT critical (my bad for poor planning). Nonetheless that was only the first mail in the coffin. My mother went inside to use the restroom and was not acknowledged by anyone at the counter, the attendant was just sitting behind the counter chatting on the phone. When she entered the bathroom she checked and there was no toilet paper, not to mention the bathroom was disheveled and fecal stained and products strewn about in it. Feces on the top of the toilet, walls, etc. It was unreal. Yet... my mother was still willing to use it if there was toilet paper... so she went to ask the attendant. In the mean time, requiring even less, I used the restroom and made sure not to touch anything. Upon asking the attendant, his first response was "do you want to BUY toilet paper?" To which my mother was appalled, and corrected his response advising there was none in the bathroom. He then waived her off and said "there's some in the cabinets in the bathroom." The cabinets are 7 feet off the ground....... SEVEN feet. A 5 foot, 74 year old woman could not reach that, heck, as a 6'1" man, I couldn't even reach the top shelf where it was, nor would I have the key to open the box to secure this big roll. It was ridiculous to say the least. We left and used the public restroom at the park, where it was clean and there weren't any rude and unhelpful attendants. Definitely would not return here unless something major changes. Looking at the previous review now, the bathroom and TP was still a problem 2 years ago. So I don't expect change anytime soon. Poor form chevron...

Shell - servicestations - Updated October 2026

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