I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

I had an amazing experience at Prime Care Auto. Both times I have brought my car, it has been ready…read moreprior to the estimated time. Siwan ensured to explain every step and why certain things were required/recommended. Additionally, he ensured to show me how the cost was calculated (we all know car repairs can be pricey but he also makes sure that you know where your money is going!) I even received videos explaining the work being done on my car as it was done. Finally, the waiting area was very well-designed and comfortable. These added details were the cherry on top of an already amazing experience! Honestly one of the best experiences I have had. I will definitely be taking my car back when additional services are needed!

They were willing to come meet me to try to unlock my bmw wheel lock when my tire was completely…read moreflat (I could not find mine) Unfortunately they weren't able to do it at firestone but we got over to the shop and they fixed it to get us back on the road . It was so lovely to have someone super helpful (we are from out of state) 100,000 stars!!!

Now that Marty is gone, avoid them at all cost. I found them to be very dishonest in their dealings…read morewith their customers They were the only Auto shop to touch my BMW X6 to give me a diagnosis on why one rear strut was not rising. After their analysis, they charged me and returned the vehicle to me with both struts deflated and quoted a high price for the repair. I asked them could they inflate the compressor and the mechanic said it cant be inflated, it can only be replaced for the amount quoted. I got a 2nd opinion and was told that the compressor was deflated manually and the screws and ty-straps in the place where the compressor is located are missing. They also said the compressor can be inflated electronically and did it. Went back and asked to speak to the manager on duty. The guy I spoke to wouldnt reveal who he was but pulled up my ticket and when I told him what happened, he then said they didnt do it and he was Steve the owner and they didnt touch anything. Well if they touch anything, how did they know to quote me the price. Either he was lying or they gave a quote without doing the diagnosis. He also said no one never said they couldnt inflate the compressor. SO if you know you could do it, why would you return the vehicle to me with out raising it since the same equipment you use to do the diagnosis is the same equipment you use to instruct the computer to raise the vehicle. The other company inflated the compressor and no issues were found. Never going back again. Terrible service and I believe they create damage on your vehicle in order to charge for repairs.

I got serviced by them a while ago but all the guys there were great! Joe and both Mikes were very…read morekind and did a great job. Their diagnostic is far more reasonable than you'd get at a dealership. Everything was awesome, looking forward to seeing their business grow in the future! Wanted to leave a review on yelp since they just moved locations. Make sure you go to the location in white marsh!! I got directed to the wrong one but they stayed after hours so I could pick up my car!!

Very great experience! The quotes given were correct. Mike was very professional and helpful; he…read morewent above and beyond. He changed my oil and also answered my questions. Thank you!

I've been taking my vehicle to this location for the last three years and one thing is very clear,…read morethe workmanship and quality control is horrendous. Nearly every time I bring my vehicle in, I end up having to return it because widget xyz was not installed correctly, or something was missed that should have been found during the QC. Bought 4 brand new tires, the next day was of them was flat, bad valve stem, or so they said. They ordered the wrong size tires, which cost me an extra day, then when the tires were installed, the car sat for a few hours and the bad tire was starting to lose air. Like, doesn't anyone check these things before giving the vehicle to the customer?? The front office staff is very helpful, especially Andrea, and I think that's why I kept coming back, but I'm tired now. I'm tired of having to burn leave days from work to deal with returns, or paying for tows that could have been avoided. I would rate these techs as some of the worse I've experienced at Firestone since opening an account with this company nearly 20 years ago. Your experience at this location may differ and I hope it does, but for me, I've had enough.

Took my vehicle to this Rosedale location and the service manager Satarian was very lovely with…read moreassisting me with my rear brakes and the price! They took my vehicle in the back I was there for only about 50 minutes for pads and they also gave me a few recommendations and taught me a few things that would be beneficial to me. 10/10 services and management will be bringing my vehicle back!!

I'm pretty rough with my car, so I did a lot of research to find a proper affordable mechanic and…read morerefuse to go anywhere else. At Tito's you can drop your car off and they can shuttle you anywhere you need to be (within a 10min radius). I usually get dropped off across the road to get lunch. I've been here a few times and I've always been happy with their work. They replace and cut keys if you need more copies, do both standard and drum breaks, and more. Truly full service. And they're honest about the cost of labor and replacement pieces. The waiting room is kinda rough and cold so you can ask to sit in the office with the lot puppy they found and adopted this year. She's so well behaved. While I was waiting I got to talk with one of the co-owners and they're super friendly, you'll find good conversation with most of the folks here. They check in as they work on your car if they find any additional issues.

Better communication very unprofessional! Had me sitting and…read morewaiting when he knew he wasn't going to call or text back which I left multiple calls & texts!!!!

Advertised prices online are without "miscellaneous shop supplies."…read more I don't know how the fee is calculated, and they wouldn't tell me, but $18 in miscellaneous supplies on an oil change and inspection seems pretty suspicious.

Had to get vehicle inspected for tags. This place was very helpful and accommodating. These guys…read moreare knowledgeable and explain everything

4 grand later they destroyed my car. Now my transmission done. I went for oil change, tires and…read morethis clicking. They just kept doing more shit and now I need a car. That place is horrible!!!'nn

Everyone at Orem's has been kind, competent, and SO GREAT! They have worked on my idiosyncratic…read moreVolt with tenacity and patience. And they haven't charged me when something could be worked on a little bit more. I can't recommend them highly enough.